eBay is beyond stupid! We sell small value items on eBay and sold 10 such items to customer who later asked to return them via the return process, which we approved. Total ticket about $45.
The customer returned items that were not ours. Taking good photos, opening a case to get assistance with the issue, submitted those photos with clear and concise details that anyone "should" understand (unless your a bot, right?), we get notice that we lose about 10 hours later because we should accept the fact that "customer's can damage items" and we submitted "no photos" or proof. Duh!
So we're out the cost of the merchandise, the outbound shipping, the refund including the original shipping all to get back items that we didn't even sell. Cheap China crap no less! I suppose we should be happy to have 10 pieces of junk at least in our hands LOL.
We have been selling since 1981 when we started out in mail order, have been selling online since 1996 with a website and selling on eBay since they started. We are successful.
While we have a commitment to honor and serve our customers, we find it very hard to do the right thing(s) using the eBay platform. eBay forces things to a "take it or leave it" mode not giving the good seller a method to do the right thing for the customer.
Selling on a handful of different platforms, eBay is the worse of the venues when it comes to handling problems. And we don't just sell a few items, we know how each platform works at a volume pace.
Amazon is a close second to this nonsense but at least we can escalate things on that platform and get someone with a brain instead of a script to read. Both platforms have the pretense of good customer service for the buyer and a penalizing customer service for their sellers. And we realize we have to accept things beyond our control unfortunately.
As platforms or venues go, eBay should wise up and get out of brain dead mode, but they won't. They are trying to pretend to be another venue and frankly that will be the downfall. It never will be a Amazon.
Should eBay be worried when their long term sellers are frustrated and angry? I would if it were my company and platform. But then again, eBay would have to care about the core issues which once made their platform great and are now failing in that role in almost every manner. Of course investors or shareholders can and will sink a good ship. Just ask the giant Radio Shack how that worked!
$45 isn't going to really be missed, but if I were selling items in the 100s or 1000s of dollars or more on a casual or routine basis, I would be concerned about a platform and mode of operation that could cause me to lose big time! Smoke and mirrors!