|Mon Apr 17 2017 22:19:30|
Seller Questions eBay Feedback Practice
Not too sure whether anyone has ever brought this issue up to the surface, I am talking about how eBay records the late shipping endorsements on TRS dashboard. Ever since I became aware of the practice, every single late shipping endorsement on my dashboard has been erroneously determined and applied. Of course, the task of chasing around to have them removed falls onto the seller.
I was dismayed to learn that something as potentially damaging to a seller reputation is "system generated" and such decisions are never vetted after the event.
The shamefully under developed piece of code responsible was released more than two years ago, and has never since been monitored, let alone modified to suit its purpose.
eBay was so eager to flex the threatening muscle by releasing it, they omitted to shake out the bugs first, and consequently, the system is unable to establish a dynamic link between the relevant determining events in the process i.e. payment date, carriers scan date, non-business week days, public holiday dates, and whether or not carriers delivered on the agreed date, and so on.
As a result of these shortcomings, the question forwarded to buyers as they leave feedback frequently generates the wrong date relative to "has it arrived on or later than?"
The sad thing in all this is when you call up to speak to someone, you're very unlikely to get to talk to someone who actually knows what on earth is going on?