EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Mar 27 2017 16:04:06

Etsy's New Shopping Cart Is Vexing to Buyers

By: Reader

Sponsored Link

Dear Ina,
Etsy has yet again gone and made changes that they swear they run tests proving that these are changes that have positive proven results. 

They have taken the shopping cart that they had allowed their buyers to store up to 99 items in (things the buyers wanted but just didn't have the funds for at the time) and combined the cart to allow a multi shop check out in 1 transaction. 

This is not an option, our buyers must move all of the stuff in their cart (except for the few items they do want) to a saved for later file that doesn't save the files in any kind of order in order to check out with one shop.

Buyers have gone into the forums and started threads stating that the process to place an order with 1 seller has become way too much work and they aren't willing to empty their carts into a save it for later file that is just a conglomerated mess that doesn't even keep the sellers material together. 

Why go thru all that hassle when they can just go to Amazon or eBay, find the same item and pay for it quick with no hassles. This is really impacting the supply shops.

Just take a look at the following discussions.






I can not figure out why Etsy even thought this was good idea, obviously whatever test they do to find out what buyers' preferences are not done with actual people. Now that they can clearly see they are losing buyers right and left, they still won't admit they messed up and change it back.

Between this and their messed up category changes and attribute additions for us sellers to have to go fix by the 27th (I have over 800 listings) in order to launch Etsy Studio, I'm really starting to wonder if they really have any clue what they're doing.

Thanks,
Anonymous




Comments (11) | Permalink

Readers Comments

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: FeelingFroggy This user has validated their user name.

Mon Mar 27 16:37:41 2017

The only thing worst than Etsy shopping cart is the poor excuse for a cart Ebay presents.

Totally useless.

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: Writings on the Wall This user has validated their user name.

Wed Mar 29 22:34:47 2017

I am always astounded that Etsy sellers never take their well-founded complaints anywhere but the Etsy forums. Like preaching to the choir.  They need to get the complaints seen by the board.  The board must believe everything CD throws at them--like how wonderful ''continuous deployment'' of code into a live site is...& How hip and cool all of their changes are. I have never seen a platform so buggy before.  This place (Ecommercebytes.com) is a good place to start getting the sellers' concerns seen.

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: Tiffee Jasso This user has validated their user name.

Thu Mar 30 01:58:40 2017

When you see the word "Improvement" on any of the venue sights, you can bet there is going to be problems. It comes with the territory.

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: Transferware Odds and Ends This user has validated their user name.

Thu Mar 30 07:04:38 2017

Etsy sure does alot of stupid things that affect the sellers and buyers in the long run. Their constant changes?, Things have gotten worse and worse, sales for sellers are way down, their new rotation system of sellers to be seen, is the dumbest move. They really need to start listening to the sellers and STOP changing things, LEAVE IT ALL ALONE, it was not broken to be gin with and when you see all the angry sellers and buyers complaining, DUGH!, stop focusing on changes and leave it alone. Its obviously not helping anyone and not fixing anything, but making it more frustrating to the buyers. And once and for all admidt your screwing up and messing with everyones shops and go find something else to focus on....

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: RibbonDr This user has validated their user name.

Thu Mar 30 09:11:53 2017

I have written to Etsy 3 times explaining that making the buyers jump through hoops to place an order isn't going to work. Apparently, they have to test this theory before admitting that the change they made was not beneficial. It's hurting the buyers who would rather buy on Etsy, it's hurting the sellers (especially supply sellers) & it's going to hurt Etsy in the long run. Lose your long time buyers, you'll  lose your long time sellers then you lose your steady income. They obviously didn't think about how this plan could actually change the way their buyers purchase, they will just purchase elsewhere, somewhere that doesn't take 20 minutes to figure out how to place an order.

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: go-figure This user has validated their user name.

Thu Mar 30 10:20:49 2017

More stupid from the land of Chad!

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: go-figure This user has validated their user name.

Thu Mar 30 10:21:35 2017

Hanging Chad? (or is that too dark a comment?)

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

This user has validated their user name. by: Ihatethebay

Thu Mar 30 11:49:01 2017

For well more than a year already I've been calling Etsy by it's new and correct name: "Etsbay".

They are doing everything to emulate the bozos in San Jose while ignoring the seller's pleas to just leave it the f*ck alone.

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: RibbonDr This user has validated their user name.

Thu Mar 30 15:33:18 2017

the thing they dont seem to understand is that Etsy is n nothing like eBay or Amazon.

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: Barbbie This user has validated their user name.

Thu Mar 30 19:22:41 2017

There were changes that needed to be made by the 27th?

I guess this explains all the cancellations recently when I never even had 1 before.

Etsy's New Shopping Cart Is Vexing to Buyers   Etsy's New Shopping Cart Is Vexing to Buyers

by: mandm This user has validated their user name.

Mon Apr 3 21:02:44 2017

The new shopping cart is a small portion of the many, many issues.  Shops are closing at an alarming rate due to Etsy's meddling in when/if shops are seen.  Sellers pay for many services that Etsy fails to provide.  When shops become non-existent Etsy's answer is that sellers need to pay for promoted listings, Pattern (a joke!), Google Shopping Ads...the list goes on.  Many shops are closing and moving to Ebay, Amazon, and Shopify.  An in depth article needs to be written and widely publicized.  



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.