|Fri Mar 3 2017 14:45:37|
Warning for Sellers Using eBay Calculated Shipping
URGENT: For the last two weeks or longer, sellers who use calculated shipping are losing sales because eBay is displaying incorrect shipping amounts when a buyer sorts by lowest or high cost w/ shipping.
Example: Search "Frontgate Mattress Size" and you will see the shipping displayed as $79-129, click into the listing and it will show the correct amount of $23-49.
If a buyer searches and sorts that item will show up bottom of the list because the shipping amount displayed it super high. Nobody looks at the item, no sales.
Second related issue is when a buyer makes an offer and the seller accepts. The invoice that eBay sends them has the wrong shipping cost. It's often only a few dollars higher, but on larger items it's much higher.
I'm being accused of changing the price on the invoice but it's an eBay's issue.
I fix the invoice, but the customer is left with a bad taste in their mouths thinking I was trying to rip them off.
I can see this happening on most accounts that I can see are using calculated shipping, and eBay is acting like they don't even know about the problem.
Sales down the past few weeks....it's because you don't offer free shipping or fate rate shipping. If you use calculated shipping your items are showing up at the bottom of the search because your total price is being display incorrectly by eBay.