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Wed Mar 1 2017 10:55:58

eBay Glitch Is Costing This Seller Money and Goodwill

By: Reader

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Dear Ina,
I've contacted eBay 10 times, to no avail. My handling fees are not being added to my listings. eBay admits it is a glitch in their system. 

Oddly, once something is sold, the handling fees show up on the eBay invoice to buyer. The buyers refuse to pay the higher amount and they think I'm trying to take advantage of them.  

I'm a top rated seller, selling antiques for 18 years on eBay with over 11,000 feedbacks. I think I deserve some attention, but I'm not getting any help. 

eBay explained it's a technical issue. Have all their good IT people left to go to Amazon?  

I'm at a loss as to what to do. I'm losing money because I have to pay for the insurance and expensive packing I have to do.  Has this happened to anyone else?
Chris




Comments (15) | Permalink

Readers Comments

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

by: RL15 This user has validated their user name.

Wed Mar 1 11:42:18 2017

Every fleabay glitch costs sellers money. I have never seen a fleabay glitch that was a benefit to sellers.

Seems like fleabay intentionally creates these glitches.

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

by: eclectic trrader This user has validated their user name.

Wed Mar 1 11:51:41 2017

fear not my friend. Ebay trains it's customer reps, and programmers from the ground up.
No english skills required. Training them on your dime so to speak. Hit that key one day and look at the programming mess underneath.  

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

by: SoniaD This user has validated their user name.

Wed Mar 1 15:41:32 2017

I would add the handling fees into the item description, in bold.  If they show up on the invoice, then no harm no foul for the buyer.

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

by: comet This user has validated their user name.

Thu Mar 2 00:31:39 2017

@Sonia---Adding  then  to  the listing  description is a  good  idea BUT  on a lot  of  screens  these  Terms  don;t  even show up---IF  the buyer  chooses to  LOOK  for  them;  most  don't  even bother to READ  the listing.  

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

by: Moonwishes This user has validated their user name.
Web Site

Thu Mar 2 02:17:48 2017

why aren't you adding your handling fees directly to your shipping amount or has ebay messed up that as well?  

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

by: Chicago48 This user has validated their user name.

Thu Mar 2 04:17:20 2017

I would add the handling fees into the item description, in bold.  If they show up on the invoice, then no harm no foul for the buyer.
^^ This.  Also, do you do auction?  If so, you invoice the customer and add the handling fees to the overall total.

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

This user has validated their user name. by: Rural artist

Thu Mar 2 07:54:50 2017

Yes, all good suggestions. At least you know.  

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

This user has validated their user name. by: VV

Thu Mar 2 09:00:00 2017

The term 'glitch' is for lazy writers.

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

by: epuise This user has validated their user name.

Thu Mar 2 09:52:54 2017

Chris... how DARE you put a "handling fee" into your shipping ? You shall be punished ! Oh, wait, you were...

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

This user has validated their user name. by: toolguy

Thu Mar 2 10:54:44 2017

I've lost that lov'in feel'in for ebay. . . .

They're dead to me!

I'll use them for the whore they are.
(to the Ladies here,excuse my rudeness)

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

This user has validated their user name. by: Marie

Thu Mar 2 15:01:05 2017

If you are some casual or small seller or a OOAK seller, adding stuff into the body of your listing can work well.  However for sellers running more listing this can end up being a curse.

If you have the need to change your shipping TOS or maybe your return policy [if you put it in the body], then you are going to have to go back to each and every listing to correct your TOS.  Changing all those listings one by one can be beyond annoying.

Sellers yelled for a long time about having to do that and then finally Ebay gave us specific areas on the listing set up to put our TOS.  If the need ever arise that they need an adjustment, you can do that in bulk.  

I would never put anything into the body of my listing that has to do with my TOS for this vary reason.  It could take a great deal of time to correct all affected listings.  

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

by: ebay refugee camp This user has validated their user name.

Thu Mar 2 16:16:31 2017

It amazes me that not one attorney general from any state is stopping ebay.

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

This user has validated their user name. by: Marie

Thu Mar 2 16:29:54 2017

For what?  Ebay isn't making money off the glitch the OP describes.  In fact they would be losing money since the OP's S&H is below what he needs to be charging.

So what would be illegal about what they are doing, well not doing in this case?  

I certainly agree they should be responding quicker to fix the problem, there is no doubt of that.  But I'm not aware of something that would be illegal regarding them dragging their feet to fix the issue.

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

by: Snapped This user has validated their user name.

Sun Mar 5 15:20:15 2017

"For what?  Ebay isn't making money off the glitch the OP describes. "

Yes they are if one thinks about it.

First, ship FVF is based on what's paid, not 'listed', and the seller notes all 'correct' (presumably to cover costs) charges are invoiced.  No problem there of course, that's what's contracted.  But it's not like they will lose as a result.

And if the transaction is thus more likely to be 'defected' and the sale cancelled, there is still any listing fees paid not refunded.  And NEW FVF for the 'replacement sale' the unhappy buyer may make.  Plus of course any relist fee by the first seller necessary.  And ad revenue for the scond (unnecessary) listing.

And listing fees paid for other first seller's listings less likely to sell as the bogus 'defects' are used to justify lowering search placement.  Which will need to be relisted since they won't be as likely to even be viewed now.

Not to mention the less tangible 'profit' shown by TWO sales (of one item to one buyer) they will then use to bolster claimed GMV.

Extrapolate that to cover the many similar 'sales' for which this 'unaddressed discrepancy', and one can see that obtainng money by false pretext is a reasonable potential legal complaint as long as they 'know about' the problem unfairly advantaging them while they refuse to fix it.

Gray perhaps.  But with real potential for black unearned.  And certainly not clean white.

eBay Glitch Is Costing This Seller Money and Goodw   eBay Glitch Is Costing This Seller Money and Goodw

This user has validated their user name. by: Marie

Sun Mar 5 16:00:12 2017

If a buyer refuses to pay the invoice, Ebay makes Zero in FVFs on the S&H.

You are assuming that the seller had to cancel the transaction as a seller issue.  If the buyer requests the cancellation because they disagree with the S&H being charged, the seller can do the cancellation as the buyer requested it and no defect will go on the seller's account.

One defect is not going to have a significant impact on a selling account.  We do not get lowered in searches due to one defect.  



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