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Mon Feb 20 2017 10:05:42

Seller Sees Uptick in Buyer Fraud on eBay

By: Reader

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Dear Ina,
It looks like there is a new "improved" form of extortion going on on eBay. And of course, eBay doesn't mind it - they don't lose a penny. 

The "improved" extortion "technique" is that the buyer places 2 separate orders the very same day/time (many times for the same item) and doesn't ask the seller for combined shipping. 

The seller, to save a couple of bucks, combines the shipping (and provides tracking for both orders). Once item is delivered, buyer claims receiving only one of the orders.

"Improvement" is that the buyer has power to threaten seller with 2 negative feedback. I have had 3 of them in the past 6 weeks. The first 2 I was fooled and send another one. Third one, I did not budge and I received 2 negatives.
Mani

PS: Just wondering, why buyer did not open the case on eBay - used PP?




Comments (14) | Permalink

Readers Comments

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

This user has validated their user name. by: iheartjacksparrow

Mon Feb 20 12:13:12 2017

@Mani - The solution is to put a notice in your listings along the lines of "I do not combine multiple items in one package. Each purchase is mailed separately."  

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

by: FeelingFroggy This user has validated their user name.

Mon Feb 20 12:20:42 2017

Thats what happens when technically you are cheating the buyer.

If the orders are separate you either ship both together AND REFUND OVERPAYMENT OF SHIPPING or ship each order separately.

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

by: HappyOne This user has validated their user name.

Mon Feb 20 13:39:19 2017

Jacksparrow is right. This is a ''tip, trick, hack'' that has circulated on the internet. Big mistake to save a $ or two; give the buyer exactly what they pay for. Most likely the buyer will try to return the ''extra'' one when he/she finds it isn't free. I do not combine any orders unless they are put in the Ebay cart and paid for in one payment. Even then sometimes I still ship in two boxes because I have priced my items to fit into a Fixed Price, Regional box or 1st Class with ''Ebay free'' shipping. Combining order into one box can quadruple the shipping cost. A few times when I have combined orders I have had buyers ask for a refund of ''shipping overage'' since both prices included ''free shipping''. I stopped trying to explain that two 14oz First Class packages cost less than the 28oz (2 lb) Priority shipping they received. (NY to CA).      

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

This user has validated their user name. by: RKTOYS

Tue Feb 21 09:25:45 2017

Ouch, something else to watch out for.  I've shipped orders together like that on Amazon before.  $4.49 just isn't enough to ship anything anywhere.  So let's not pretend this was to save only a buck or two.

The real shame that buyers are so poor (financially and morally) that they're pulling stunts like this on small sellers trying to make ends meet.

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

This user has validated their user name. by: eXtinctBay

Tue Feb 21 12:54:47 2017

What happens here is that the buyer checks their PayPal account to see if tracking was entered on both packages, and if it wasn't, there is a loophole.

Even though the OP entered the tracking for both packages on eBay, it may have been simply missed on their PayPal account.

And, if a buyer threatens negative feedback for non-receipt, this should be reported to eBay. They do not have the ''power'' to issue any threats to a seller. For any reason......

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

by: ebay refugee camp This user has validated their user name.

Tue Feb 21 13:40:22 2017

Yes there is and with declining sales it makes ebay more of a liability. It is getting close to impossible to get ebay to do anything about bad buyers. Ebay's own p[olicies are ignored if a buyer violates  policy, you get the we have marked their account while the seller loses money.
Buyer fraud on ebay will continue and get worse for sellers because of the 100 percent buyer guarantee and chinese sellers selling garbage.
Ebay will not be able to take the losses if they side with the seller because they then have to pay the buyer. It it just plain wrong. I know an attorney who states that if ebay knows that the buyer is wrong and obvious fraud by the buyer is evident that it is a 100 percent certainty that ebay can be held liable for a sellers losses.
He stated a class action filed correctly could be started even if other suits were shot down by the courts. Hence ebay demands suits to be in courts where the judges will favor ebay and that had already happened with John Donahoe.
Ebay sales are down, losses are up. Wenig had done nothing to level the playing field and will not,the execs are after the bonus and that is all that matters.

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

by: dander This user has validated their user name.

Wed Feb 22 09:38:36 2017

you have to be careful and cover your butt. I have yet have anyone ask me for a refund on free shipping. I have been asked to make a deal and if its in my best interest I will. As for ebay bashing, they aren't perfect, but at least they will have your back, as opposed to amazon where unless the buyer signed for it, it was never delivered.

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

This user has validated their user name. by: Marie

Fri Feb 24 03:11:05 2017

The FB the buyer left for the purchase they say they DID receive must be related to that purchase.  So if they neg'd you for both items stating they only received one of the two order, you can get one of the FB removed as it did not apply.  FB is suppose to be transaction specific.  If it isn't, it can be removed.

I do transactions like this all the time and never had an issue as the OP reports.  If the buyer has paid separately for each purchase, I refund them some of the S&H they paid and I ship everything together.  You need to however make sure you have the tracking numbers uploaded on every transaction.

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

by: uppercutknives This user has validated their user name.

Fri Feb 24 11:37:58 2017

FREE SHIPPING + FREE SHIPPING + FREE SHIPPING = You guessed it. FREE SHIPPING. There is no discount on multiple items shipped together. We give you FREE SHIPPING. Nope not in the price. Its really FREE.... right. Yep really FREE doesn't cost you a dime. USPS Tracking is on every order / package and combined order. None ship with out a bonafide tracking number. Hey its FREE. Ebay wants it FREE and you got it FREE.

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

by: Barbbie This user has validated their user name.

Fri Feb 24 12:27:02 2017

I have not had anyone ask me for a refund on "free shipping".

I have had a lot of duplicate orders in the last week. I have asked each one of them if they made a mistake and in all but 1 case, they said they only wanted 1 item.

Paypal used to block multiple purchases made within a very short time, now they have discovered that it is a great way to get an extra 30 cents for no reason.

I have had a lot more people making claims directly to paypal but mostly I win those so not unhappy about that since it means less claims on ebay  (unwarranted losses).  

Where I have noticed a marked increase of scammers is on Bonanza.

I regularly put ebay items together, but not Amazon items except in very limited cases where it is way more beneficial to me than the possibility of a not received claim and if it were to happen today, I would probably mail it via amazon shipping.

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

by: Barbbie This user has validated their user name.

Fri Feb 24 12:28:30 2017

@ uppercutknives

LOL! Very true!

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

by: Tiffee Jasso This user has validated their user name.

Fri Feb 24 18:54:23 2017

What I do for multiple orders is put the same tracking number in the tracking box of each of the sales. You can do that if  you do it immediately. That way delivery shows for both item, regardless. The other thing I do is refund the excess postage minus ebay and paypal fees. That prevent any anger from buyer before it begins.  

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

This user has validated their user name. by: thehosst

Sat Feb 25 16:15:08 2017

eBay told me very clear, NO MORE PROTECTION. You have to suck it up, calculate LOSES just like other businesses do, we do not want to scare away customers and you have to absorb some loses. If a claim for item not received shows item received, Suck it Up, Pay, No More Protection. The best to suck it up is to absorb some investment on selling in many other places, Amazon, Etsy, Walmart, Google, Bonanza, etc..

Seller Sees Uptick in Buyer Fraud on eBay   Seller Sees Uptick in Buyer Fraud on eBay

by: Silverdog This user has validated their user name.
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Fri Mar 3 06:16:19 2017

Hey Seller, you should put his/her name & handle in the information you are posting, and make sure it is posted all over the Internet. It sucks when paypal takes it upon themselves to do what they like with your money !!!  



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