I hope you are having a great start to the New Year. I'm not. Sales are down on eBay from last year over $1200.00 just between Nov and Dec. Being a small seller, this hurts. A lot.
I wanted to check with others that sell on eBay if they have had this issue and if they are not aware of this, they should check.
We all know that there is an increase of people using their iPhones to purchase off eBay. I was checking one of my items and noticed it said "14 Day Returns". Well that is not true, I always offer a 30 Day Return. So I got a hold of customer service and as I understand it, there is no technical support to contact directly with any technical issue.
Here is my issue (which is huge considering so many people buy using their mobile phones!).
I sent customer service 2 PDF files, identical item, one screenshot from my PC and one from my iPhone.
- Return policy on iPhone says 14 Day Return
- Return Policy on my desk top computer shows 30 Day Return
All software is up to date on iPhone and home PC.
I was then told by customer service to make sure I have my return policy in the body of my listings so potential buyers would see it when they review the item. I think the Customer Service/Technical Support that isn't missed the point.
If a mobile buyer is dependent on eBay showing correct information on the abbreviated version of eBay on a mobile phone, 9 times out of 10 they will pass mine by and go in search of a 30 day return (if they see it at all!). Which of course everyone now expects 30 Day Returns from eBay and anyone with less than a 30 Day Return gets downgraded in search.
I was wondering why I had a deplorable December! And really, I think this is why.
To all other sellers, please check your listings and do not let this go. If you find you are having an issue, it won't go away. I have no idea how long this has been happening but am pretty sure it has been at least since November! My sales just reeked!
Maybe you can reach out to eBay if anyone else reports this issue to you?
Thank you Ina!
A Deplorable Seller