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Fri Nov 24 2017 16:06:53

Seller Feels Taunted by eBay in Best Offer Email Notice

By: Reader

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Dear Ina,
I'm not sure if I am on beta test, and have developers messing with me.  I had a "best offer" come in over the weekend and I countered it with what I feel is fair. I have the only item like that on eBay, at least what I can see in search results.

eBay sent me email and message confirmation of offer expired with the subject line: "How bad do you want (Item name)" with a winking emoji next to it.

In the message: "Hi (redacted), unfortunately your counter offer was unsuccessful. We'll let you know as soon as any new offers arrive."

Why would they ask me how bad I want my own item with an emoji?  Is it because they are poking at me... like I should have taken the offer... I have sold a quantity 28 of that particular item most were buy it now.

Please crop out my screename if you use the pictures, I just leave them there so you know I'm a real seller, and these are real screenshots.

Am I interpreting this message incorrectly? Do other sellers get the emoji treatment? I thought it was an unprofessional message heading. I can't wait to leave eBay.
M.




Comments (14) | Permalink

Readers Comments

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: FeelingFroggy This user has validated their user name.

Fri Nov 24 17:07:14 2017

Gesh just delete the email and move on. Your reading to much into something that just isn't there.

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: yesmikan This user has validated their user name.

Sat Nov 25 02:37:39 2017

I've gotten the same email. I think It's supposed to say "How bad do you want to sell..." but, y'know, it's eBay, so they're just rolling out three dozen new features at a time without testing any of them.

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

This user has validated their user name. by: DeathFromAbove

Mon Nov 27 00:22:54 2017

I get these too.  They seem like a case of Engrish to me.  Whoever wrote the email subject line doesn't understand the nuances of the language.

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: ZZ This user has validated their user name.

Mon Nov 27 00:53:42 2017

Fun facts: Did you know that:
1) If you don't like to haggle with buyers, you can leave the  MAKE OFFER button unchecked in your listing so they can't make you an offer?
2) If the buyer uses the eBay message system to make you an offer anyways, it used to be a TOS violation and there was a link for the seller to report a violation right after the actual offer message?
3) About a year ago, that link disappeared, and the rules about making an offer were rewritten so it was no longer a violation, but just a "naughty?"
4) You can create answers to questions you anticipate being asked in your preferences which include stating that you don't haggle the price?
5) That the responses to asked questions you create are nested so that even an intelligent buyer is unlikely to ever see them?
6) That you can even prevent prospective buyers from asking any questions whatsoever?
7) That the block you set up to prevent any questions being asked does not work if the questioneer is not using the Desktop version of eBay?

There's a reason they call it FleaBay!

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

This user has validated their user name. by: LasVagueness

Mon Nov 27 00:54:04 2017

I concur with the OP that *any* kind of emoji is too cutesy and unprofessional. More evidence that eBay is run by Millennials.  

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: imbloated This user has validated their user name.

Mon Nov 27 01:45:38 2017

Those emails are meant for the one who made an offer- the shopper. Just as ebay penalized the recipient of an email that supposedly breaks the rules, they also can't tell the difference between buyer and seller in the way they set up these cajoling emails. They want the buyer to think, "Do I want to make a higher offer? And then make a higher offer. That doesn't work on me. I think it's insulting to be prodded by a robot.

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: Chicago48 This user has validated their user name.

Mon Nov 27 05:55:59 2017

The first mistake the OP made was to check Best Offer with no ceiling or floor limit.  If you check Best Offer then that's what you get is an Offer and you have to counter back and forth with the buyer.  The seller should have checked "best offer accepted above $XXX" and the bots would automatically decline any offer below that.

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: Sierra This user has validated their user name.

Mon Nov 27 06:42:19 2017

I think eBay sending that email to the SELLER was intentional.

For a year or so, when an auction ended, I would receive an email congratulating me on winning my own auction!  Eventually that stopped, but I thought that was just plain weird.  

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: epuise This user has validated their user name.

Mon Nov 27 10:34:28 2017

who cares what eBay's messages say anymore ?

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: bpm This user has validated their user name.

Mon Nov 27 11:15:12 2017

I get those messages too: I have briefly wondered what "How badly do you want...?" actually means, but since it comes from Ebay I dont expect it to make sense. I've not found a way to expand the header so it can be read.

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: TheKitch This user has validated their user name.

Mon Nov 27 11:49:44 2017

I use eBay to research pricing and I love it when they send me a list of new items that I have previously searched and THEY ARE MY ITEMS!! Their emails say....Based on your search, you may be interested in these items....I snarkily write back, yeah, I'd buy them but eBay won't allow me to ME to BUY MY OWN ITEMS!
I know, they don't read the msgs but it's fun!

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: JMHO* This user has validated their user name.

Mon Nov 27 14:28:43 2017

Currently, eBay IS running a beta test re their Best Offer feature that opts-in unsuspecting sellers.  A quote last week from an eBay staff member:

New, occasional, and first-time listers may have this feature added to their listings.  This is a test, so not everyone will see it.  If a seller is part of the test they will not be able to opt-out, and they will not be able to prevent the action from being taken initially.

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: Decomidmodern This user has validated their user name.

Tue Nov 28 16:44:00 2017

You got that message because you searched for it and clicked on it (as if you were buying it)

That's all

Seller Feels Taunted by eBay in Best Offer Email N   Seller Feels Taunted by eBay in Best Offer Email N

by: bb6 This user has validated their user name.

Tue Nov 28 17:02:42 2017

I get them too. Its basically the title the buyer should get but someone didnt double check their work and now millions of people get these wrong titled emails. Its just an oversite by ebay. Don't let them know though, they have a million other things more important to fix at this time.  



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