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Mon Nov 20 2017 22:28:25

eBay Restricts Buying for New Account of Longtime User

By: Reader

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Should eBay restrict the buying activity of a new account of a longtime user even though it knows their identity and history?

Dear Ina,
With sales as slow as they are on eBay, let me tell you what just happened to me. On a new store that I opened several months ago - I have 3 now - same person - same PayPal account for all - I was just bidding on a few things that I need in my brick and mortar store and got this pop up message: You can't buy anymore without consulting eBay. WHAT A JOKE! Are you kidding me? 

Yes it's a new id, but not a new person. When is eBay going to get it? With over $250,000 in sales and purchases over 18 years - you put a buying restriction on my account? 

Who is in charge of this sinking ship? Certainly even Wenig isn't this stupid. Oh never mind - I'll go get it on Amazon - no questions asked over there. Just another way to damage the small seller I guess. 
B.




Comments (17) | Permalink

Readers Comments

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: Studiolines This user has validated their user name.

Mon Nov 20 23:06:55 2017

Doesn't surprise me in the least. Must not like small seller buyers either.  

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: FeelingFroggy This user has validated their user name.

Tue Nov 21 04:37:32 2017

With 5 different anchor stores the one thing that we don't do is BUY on ebay.

Amazon works just fine with us. No chance of ebay cross contamination that way.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

This user has validated their user name. by: eXtinctBay

Tue Nov 21 11:53:06 2017

First, there was seller restrictions.

Now eBay has buyer restrictions as well.

WHY does there really need to be ANY restrictions?? Customers (and also buyers) are not welcomed with open arms, or treated like valued trading partners. Even though management would like to tell you otherwise.

One would assume eBay is desperate for buyers, and would allow anyone to purchase on the site. Of course, provided their account and payment information is valid.

The sad thing is that the OP and @Froggy had to open multiple stores in the first place to possibly gain more exposure (rather than place all their eggs in just one basket) for the items they sell.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: mcposty This user has validated their user name.

Tue Nov 21 12:45:40 2017

As usual, ebay restricts buyers while allow criminal frauds to buy as much as they want and rip people off.

Just like they restrict honest sellers while allowing thousands and thousands of accounts to sell fake crap

ebay is a dead marketplace.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: RL15 This user has validated their user name.

Tue Nov 21 13:04:00 2017

with all the fleecebay nonsense, either the ceo is trying real hard yo get his parachute, or, they are trying to devalue the "venue" and sell it off.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

This user has validated their user name. by: Marie

Tue Nov 21 14:20:42 2017

It is possible that Ebay has not yet linked your accounts together.  It doesn't typically happen automatically when you start up a new account.  It may take some time.

The rules regarding restricting a buyer are for good reason and not just because they can.  All the OP needs to do is call Ebay and chances are really good the restrictions would be lifted.

I know calling Ebay is never any fun.  It takes a lot of time and sometimes ends up in complete frustration.  And way to often we have to call back in an effort to get a properly trained CSR.

Here are the rules on Ebay that outline what is likely to have happened to the OP.

Why does eBay limit buying activity?

We might limit a member's buying activity if we notice a change in their buying patterns. For example:

We notice a sudden, large increase in the number of items or the price of the items a member is buying
We notice a new buyer is making a lot of purchases or purchasing expensive items
These limits are similar to the limit a credit card company might place on your card if they notice an unusual increase in activity. Not only does it protect you, it protects our sellers and eBay. Also, buyer activity limits are one way that we reduce the chance of unpaid items. Buyer activity limits are based on statistical information, and they are put in place to protect everyone. They aren't meant to penalize you, or reflect on how trustworthy you are. They're also not based on your bank account balance, your credit card limit, or your ability to pay for items purchased.

Note: These limits are placed by eBay, not by individual sellers. We can't remove these limits, even if a seller requests it.

https://pages.ebay.com/help/sell/limits-on-buyers.html
<
BR>

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

This user has validated their user name. by: Marie

Tue Nov 21 14:35:56 2017

These limits / restrictions on buyer are designed to protect sellers, just as the limits on new or returning sellers [after a long absence] are designed to help protect buyers.

I'm not sure why sellers are complaining about a protection for us.  Unless it is just an opportunity to complain about Ebay whether they deserve it or not. While Ebay certainly does plenty of things wrong in my opinion, not everything they do is designed to upset me or cause me additional issues.

We have often discussed the lack of seller protection on Ebay.  Yet when one of the few rules to provide some protection for sellers is discussed some are critical of it.  We have far to few of them as it is.  And many of you have often complained about the lack of protection for a seller.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: ignatz This user has validated their user name.

Tue Nov 21 16:33:03 2017

I don't believe there's anyone person or group at eBay that's responsible for a "Business Vision", i.e. the sum total of eBay's business practices.
I'd bet dollars to donuts that each little department in eBay has the ability to come up with its own great ideas and get them implemented.
Oh, I'm sure there's some "review" process, but clearly that process is broken.  I highly doubt there's even a coherent, documented business model that could be used as the context against which a new process would be reviewed.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

This user has validated their user name. by: Bill

Wed Nov 22 00:28:24 2017

eBay is so messed up they do not know if they are coming or going. Now that PayPal has allowed sellers on facebook to invoice the end of eBay id=s getting very near.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: bb6 This user has validated their user name.

Wed Nov 22 02:13:13 2017

We don't need to have buyer restrictions, we need to have something in place that makes buyers pay for the items they put offers on. Please solve this problem.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: uppercutknives This user has validated their user name.

Wed Nov 22 12:12:45 2017

Take all of your business elsewhere. Start with Amazon.
It shouldn't make any difference who you are. This wreaks of discrimination.  How stupid of ebay to consider doing this to anyone.  

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

This user has validated their user name. by: iheartjacksparrow

Wed Nov 22 15:51:35 2017

I'm not an eBay cheerleader by any means, but on this issue I think they did the right thing. I remember a few years before I quit eBay, a new buyer won approximately 50 auctions, including one of mine, and didn't pay for any of them. After a plethora of negatives, eBay NARU'd the buyer. I think any seller would prefer that eBay restrict the purchases of new buyers. Since "B." (OP) has three stores, he should be able to see the reverse of his complaint. And why wasn't "B." buying on one his more established accounts?  

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

This user has validated their user name. by: Marie

Wed Nov 22 17:07:54 2017

@jack

I agree.  It is a similar rule for buyers that new or returning sellers have to deal with.  It is in an effort to keep members safe.

With the buyer restrictions, it is kind of like what most if not all credit card companies do.  If they see a big change in purchasing patterns on existing customers such as big ticket items or huge quantity change of purchases in general, they step in to see what is going on.  Ebay does the same thing.

I did post the actual Ebay policy on this up the thread a bit.  

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: Snapped This user has validated their user name.

Thu Nov 23 04:24:21 2017

''It is possible that Ebay has not yet linked your accounts together.  It doesn't typically happen automatically when you start up a new account.  It may take some time.''

Gee, yeah.  Could take up to a few hundred milliseconds for a terrabyte-speed processor routine to compare a new input IP to those in an existing database.  Unless such efficiency in programming for such purpose didn't exist.  And that's assuming they didn't bother to ASK if other accounts were open first.  

This isn't about a 'new account' restriction policy - or at least not about it's merits or need.  More vetting = less fraud.  Imagine that.

No, it's about the blunderbuss execution of this policy.  And the fact that, in typical eBay fashion, instead of being designed as truly innovative so to delight the user while keeping them 'safe', it needlessly soakes all by pointing a lazy management water hose toward the fire.  

In this case, as with many 'histories', even a myopic eBot could see clear to pave way.  In any case, perhaps an 'account status' element displaying any 'restrictions' to the user with instructions on how to modify them would be helpful? (And Instead of the iconic padlock symbol, they might choose handcuffs to more appropriately represent, no?).  

Here's a bonus: they already HAVE an army of bots dedicated to mining IP's ALREADY BEING COMPARED, so to waterboard innocent folks who may have let their eScofflaw Uncle Benny log into eBay on their home PC once, and since ol' Ben owes them a buck-twenty, now YOU do, or else.  So, you know, they ALMOST got the drill down already....

It's just cultural for these guys.  But at least now they can lay claim to care, 'cuz hey, it's the least they can do.

And they always do the least they can do.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: gramophone-georg This user has validated their user name.

Fri Nov 24 22:11:42 2017

As usual, they'll tell you it's ''only'' for new accounts, unseasoned buyers, etc., etc., etc., but it's never true.

Back in 2012 I placed E Snipe bids on 20 items one of my frequent sellers had for sale during an auction cycle. When I went to check, the first two went through fine, but the rest said ''Bid blocked by eBay''. I called them up and it seems that after 12 years with all of my same registration information, same PayPal account, etc., they decided, suddenly, that they weren't sure I was really me.

There wasn't anything in the least unusual about me placing that many snipe bids with one seller- or this seller in particular- either.

eBay just suddenly wanted to throw a monkey wrench in the works- because they could.

I called the seller and between us we figured he lost about $800 that day from me because of this.

Idiots.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

by: gramophone-georg This user has validated their user name.

Fri Nov 24 22:14:10 2017

In addition... it's just a-freaking- mazing how quickly they can link a totally unrelated seller account to someone who owes money and is not paying, but they couldn't link the buyer to himself in the OP's case, in my case, or in the many cases of buyers opening new accounts to get around a seller's BBL.

eBay Restricts Buying for New Account of Longtime   eBay Restricts Buying for New Account of Longtime

This user has validated their user name. by: baconsdozen
Web Site

Wed Nov 29 05:11:39 2017

Yet ebay allow (in the UK at least) new sellers to flood the car section with fraudulent postings. Every day a few hundred posts appear with new or scammed accounts listing cars with photos stolen from genuine sales or lifted off a google search.Despite the efforts of facebook groups formed to alert ebay to these scams which have caused some people to lost a lot of money ebay seem unable (or more likely unwilling) to do anything about them.



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