|Wed Nov 1 2017 21:02:17|
Seller Says eBay Hurricane Protection Is MIA
I live in Florida and was impacted by Hurricane Irma. I had no electricity and no internet and no phone for 12 days just like hundreds of people like me that sell on eBay. Even tho eBay made the big announcement that no accounts would suffer defects from Irma, my account and many of my friends' accounts are showing defects in "tracking not on time" and also the second Dashboard of "late shipments".
When the Post Office is closed it is a pretty good indication that the mail is not going out on time. eBay does not understand this.
Now I see another announcement that eBay will NEVER use the disasters against the sellers, but their actions prove otherwise. I have made upwards of 30 calls since Irma to have the defects erased from my Dashboard. They instead sent me a 30 day reprieve.
I am a Top Rated Seller and eBay's inaction on the defects will move me down to ABOVE STANDARD for a situation over which I and thousands of other disaster victims have no control.
Please can you help we Sellers from being victimized twice - once by the Hurricanes which include Harvey, Irma and Maria, and also by eBay being insensitive and probably criminal towards us. How can we make a living with eBay being totally out of sync with their proclamations of "ABSOLUTELY NO DEFECTS WILL BE COUNTED TOWARD SELLER ACCOUNTS WHO ARE VICTIMS OF HURRICANES HARVEY, IRMA AND MARIA"
Thank you, Ina for the great service you perform on all E commerce sites. We rely upon you to get out the messages. Christmas is coming and I can see no sales in the coming weeks.
Note from the Editor: Here is the link to the September 6th eBay announcement regarding Hurricane Irma, and here is the link to the September 10th eBay announcement where it promised additional help and provided a special telephone number for assistance. Readers, please let us know your experiences if you were impacted by the recent hurricanes.