|Mon Oct 30 2017 07:20:54|
Seller Finds Search Flaw in eBay Catalog Feature
I am writing to you in hope that you might have some suggestion or pull upon a major issue I stumbled upon in eBay and was dismissed by their customer service rep.
I sell CDs (Music) on eBay. eBay has introduced what they call "Group Listings". I found that many of my listings were not showing up when I pulled a group. (About 60%).
The reason for this is that a UPC Code is required in the Item Specifics for the item to be placed in a group.
Sounds good - but many CDs from 1982-2009 were under the Columbia House Record Club (BMG Label). They do not have a UPC Code. They have a BMG catalog number such as D220154.
There is no provision for this number to be entered into eBay's Item Specifics so these CDs will not appear in any group listings. This effects millions of CD listings on eBay.
I wrote to you in hopes that you might steer me to someone in eBay that might listen. I used to have Hal Lawton's direct email but he is no longer with eBay.
Already, I can see the impact on my sales from this issue and have absolutely no one to turn to. Thank you for any help you might offer.