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Mon Jan 16 2017 21:18:33

Should PayPal Get Involved in Etsy Controversy?

By: Reader

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Dear Ina, 
I wanted to let you know that I contacted PayPal to see if Etsy was in compliance with PayPal logo policies after having removed the credit card icons, as you've written about in your blog.

The person I spoke with at PayPal completely understood the sellers frustration and recommended each seller send Feedback to PayPal so PayPal can investigate this issue with Etsy. 

Here is information about the conversation I had with PayPal...

I called PayPal to see if Etsy was in compliance with how they are displaying the PayPal logo (and lack of credit card icons). The woman I spoke with was very helpful and understanding. I had her go to Etsy and gave her some example sellers to check out regarding the lack of credit cards. She was surprised and said she could see how that would be confusing to a customer - thinking they would have to have a PayPal account to checkout and no credit cards.

I explained the entire situation to her about how Etsy tried to slip this past the sellers, and what they responded once sellers started calling them out on this. I explained to her about Direct Checkout and how this seems an underhanded way to force people to use Direct Checkout versus PayPal, and how this would - in fact - take money away from PayPal. I mentioned to her that other websites (eBay, Shopify, etc.) show the credit cards, and gave her examples based on the screenshots that Rick from EverydayBullets posted in the Etsy forum. 

She completely understood what I was saying, and agreed that this looked like not a good idea. I explained to her how sellers are complaining - rightly so - and she also thought that was expected.

However, she also did mention that websites have the option of choosing which PayPal logo they want to use.  Here is a link.

Because of this, Etsy is not out of compliance with PayPal by choosing not to show those credit card logos. The woman I spoke with agreed with us (sellers) that Etsy's choice isn't the best choice - especially for sellers who do not accept Direct Checkout.

She highly recommended that we (sellers) go to the PayPal website, don't log in, but instead click the FEEDBACK icon in the lower-right of the page to send our feedback about what Etsy is doing to PayPal so PayPal can investigate this further. Which I have now done, and am encouraging others to do.  

I hope you can use this information, and perhaps we can make a positive change with Etsy to bring back those credit card logos.

Thank you for your time!
J.




Comments (10) | Permalink

Readers Comments

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

by: FeelingFroggy This user has validated their user name.

Tue Jan 17 10:14:01 2017

Paypal isn't joined at the hip with Etsy like it is with Fleecebay.

Paypal can't require a company to do anything. They can withhold their services.

Paypal ain't going to do that either cause its the bottom line.

People need to realize its all about the bottom line with these companies. If ya all can't accept that then maybe one should patronize a different company.

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

by: ebay refugee camp This user has validated their user name.

Tue Jan 17 12:25:41 2017

Small businesses are being caught in the middle because of these greedy million and billionaires who just cannot get enough money. It is completely absurd the amount of money they receive and still sit in their offices spending every day figuring out how to get more and more.

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

by: Eagle This user has validated their user name.

Wed Jan 18 01:05:13 2017

I'd prefer it combined with direct checkout. We sell on Etsy and have our own website. Our web host is combined with Stripe and just started allowing us to offer PayPal as an alternative payment method.  Since we started offering PayPal I'd say 20-25% of sales are PayPal. It costs us more in transaction fees to accept PayPal over Stripe and actually would rather customers use Stripe. Although we haven't experienced it yet, there's something about PayPals 180 day return policy that makes me quiver. About the first time someone tries sending back a product that they have used and abused for 6 months and want their money back and PayPal takes the money out of our account, that will be the last time it happens because I'll be pulling PayPal off the website and reject using them at Etsy.

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

by: marcello This user has validated their user name.

Wed Jan 18 01:29:42 2017

Post feedback to Paypal so they can investigate? Investigate what? Compliance? What compliance? Paypal has no control or influence over what Etsy does with their website. I don't understand why sellers never get that Etsy doesn't care what you think. Why waste your time with this?

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

by: Watching the Wheels This user has validated their user name.

Wed Jan 18 04:27:49 2017

This is just another LESS THAN TRANSPARANT PLOY by ETSY to coerce sellers into signing up with THEIR  checkout service.

THEY WERE PUSHING THEIR WHOLESALE SERVICES A FEW DAYS AGO.

Is their stock still in the $12,00 range? IF that number doesn't improve THE BOARD MIGHT BE MORE OPEN TO IMPROVEMENT IDEAS.

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

by: fgilles02420 This user has validated their user name.

Wed Jan 18 06:52:49 2017

It's a shame that Etsy isn't trying to attract sellers to participate in Direct Checkout by making it better - only by trying to make it worse for those who take Paypal.

There are many who would possibly sign up for it if:
-Etsy offered phone support
-funds were instantly available
-shipping labels could be purchased off of the sellers's payment instead of added to the monthly bill
-and most importantly, no more ''glitches'' involving delayed processing as in last years fiasco.

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

This user has validated their user name. by: Rural artist

Wed Jan 18 08:51:15 2017

I think I paid Direct Checkout and Pay Pal feed  on the same buyer's purchase.  Did I remember that right. No longer at Esty

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

by: Flying Childers This user has validated their user name.

Wed Jan 18 09:09:46 2017

This is another underhanded ploy by Etsy to try to extract more money and fees from the sellers.  Like Wheels said, all they care about is the stock price and lining their own pockets.

I don't think people would mind half as much if they were just honest.  Instead, just like every Third World dictator, they pretend that whatever they do to hurt the sellers is being done "for their own good" in the interests of "re-imagining commerce."

What a load of BS.

I wish Paypal would get involved.  Let the big sharks fight it out and see who wins.

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

by: ck This user has validated their user name.

Wed Jan 18 10:32:15 2017

Etsy has one of the lowest fees for sellers of all the sites out there. EBay is about 3 times as much with way more headaches for sellers. Maybe Etsy is trying to keep The fees down by encouraging more direct checkout sales. Etsy also makes money on the shipping labels as does Ebay. Do I care? Not really because their price is still cheaper than what I would pay going straight to the USPS to purchase shipping labels. Yes, they are in business to make money just as we are, it's not a crime.  

Should PayPal Get Involved in Etsy Controversy?   Should PayPal Get Involved in Etsy Controversy?

by: Flying Childers This user has validated their user name.

Wed Jan 18 10:40:44 2017

CK- of course it's not a crime for a business to want to make money.  That goes for the Etsy sellers as well.

Although the 20 cent listing fee is cheap enough, keep in mind that that's all you get.  If you want to get exposure you have to drive your own traffic.  So you end up spending money on promoted listings that don't work.

At least Ebay gives a lot of free listings.  If you add up everything on Etsy the real cost is more than you think.



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