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Fri Aug 12 2016 21:54:37

Shopify Phone Support No Longer Available?

By: Reader

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Dear Ina,
Was hoping maybe EcommerceBytes could flush out an answer from Shopify. I couldn't find any articles about it. 

We use Shopify for our webstore and out of the blue they are no longer providing phone support. I had an issue I needed help with and was given the options to use chat or email - no phone number available. 

When I mentioned to the chat assistant how displeased I was, he said that they were hoping to offer phone support again sometime "very soon." Did Shopify forget to pay their phone bill? Makes one wonder if it's time to look for a new host provider!

As always, appreciate all the info you provide!
T.

Update 8/15/16: A Shopify spokesperson told EcommerceBytes, "We are not discontinuing our phone support. Last week, our call volume was higher than expected so merchants may have experienced some longer wait times."




Comments (4) | Permalink

Readers Comments

Shopify Phone Support No Longer Available?   Shopify Phone Support No Longer Available?

by: Scotty This user has validated their user name.

Sun Aug 14 18:07:22 2016

They are all moving towards this model....they don't want to be ''bothered'' by the customers and can keep you at an arms length to deal with you.  Most people now have zero social skills and that applies to customer service reps as well.

Shopify Phone Support No Longer Available?   Shopify Phone Support No Longer Available?

by: LinneyPinney This user has validated their user name.

Mon Aug 15 10:05:41 2016

It's such a shame! They had the best customer service ever. The gurus were the key to their success. I had a system problem the other day and no phones. the queue for the chat had 157 people ahead of me I waited over 1 1/2 hours and it dumped of at the end. I sent an email and they fixed the problem in two days but I never heard back.  Shopify is too difficult of a platform to mavigate for the average person. Without the gurus they will decline at an astounded rate. Stupid move on their part.  

Shopify Phone Support No Longer Available?   Shopify Phone Support No Longer Available?

This user has validated their user name. by: FEEbay

Mon Aug 15 10:53:59 2016

THis is bad news.... One of the MAIN reasons that we chose Shopify as the platform for our two websites was the fact that they actually DID provide phone support. BROKEN PROMISES SHOPIFY!! NOT GOOD!

Shopify Phone Support No Longer Available?   Shopify Phone Support No Longer Available?

by: rachel This user has validated their user name.

Mon Aug 22 00:45:24 2016

It may be coincidental but Motley Fool had a strong recommendation for Shopify in July. Wonder if it was due to their cutting staff?



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