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Sat June 18 2016 21:08:37

PayPal Forces 6 Month Return on eBay Seller

By: Reader

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Dear Ina,
My buyer waited 5 months and 20 days to file a claim on PayPal for Sterling Silver bracelet with charms for which she paid $129.99.  

PayPal told her to ship the bracelet back for a refund. She shipped 10 out of 19 charms but did not return the $65.00 silver Bracelet chain, which was receipted.  

PayPal decided the case in her favor so I am out the $129.99 plus $65.00 plus shipping fees.

Is there any way to get satisfaction from PayPal? They seem to just have a robot return the money to the buyer regardless of the situation. I never win a case with PayPal and I am getting robbed.  

Please reply without using my name so I don't get further punished by eBay and PayPal. I am thoroughly upset because eBay has absolutely no business now and PayPal is doing a clawback on our sales for the past 6 months.  
Thanks,
S.




Comments (33) | Permalink

Readers Comments

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

by: Disgruntled_Seller This user has validated their user name.

Sat Jun 18 21:41:12 2016

''I never win a case with PayPal ...''

Maybe there is a reason for it?  

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: toolguy

Sat Jun 18 22:45:33 2016

OP

You are NOT out $129 plus $65 plus shipping.

You are out 9 charms and a bracelet plus shipping!

and eBay fees, lets not forget EBay fees :-(

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: iheartjacksparrow

Sat Jun 18 23:33:02 2016

A lot of sellers knew this was going to happen once the 180-day SNAD claim policy took effect. You might consider filing a mail fraud complaint against your buyer, as well as filing a theft report with the police department which covers the buyer's residence. I would definitely advise your buyer that you will be taking those actions, which might result in the return of the remaining items.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

by: Bloggo This user has validated their user name.

Sun Jun 19 00:43:58 2016

I'd follow iheartjacksparrow's advice.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: Bill

Sun Jun 19 01:21:37 2016

iheart has it correct. Make sure you mention paypal in the report also because what they did is criminal also.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

by: FeelingFroggy This user has validated their user name.

Sun Jun 19 07:37:33 2016

In a few more years Paypal will be sucking air as most ebay sellers will be saying bye bye. Until then you are screwed.

That being said I truly think that their just might be more to the story than what is being told.

We just won a return case after 153 days for items that weren't returned and another one at 92 days for the same thing. It helps to call them, more than once if necessary. Do not let the bots decide your fate as you will most likely lose the case.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: toolguy

Sun Jun 19 12:09:10 2016

@ Feeling Froggy

As an eBay seller I accept Paypal because my customers demand it!

If I had my choice they would all be sending me US Postal Money Orders. Slow Boat with no chargebacks. . .

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: iBuyers

Sun Jun 19 12:37:10 2016

Just file an Appeal with images or the returned item & your purchase receipt using the reason the item was returned altered from it's orignal condition. It will be granted.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: Rexford

Mon Jun 20 07:10:22 2016

Take her to court, but don't call Toolguy as an expert witness. He continues to be challenged by matters that are related to math, finance and business.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: toolguy

Mon Jun 20 09:41:36 2016

@ Rexford

My math here is correct.

Do you have a different amount the OP is out?

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: iheartjacksparrow

Mon Jun 20 11:54:34 2016

@toolguy - The OP is out the shipping costs, $65 for the bracelet, and approximately $30.60 for the charms the buyer stole. PayPal forced a return of $129.99 and the OP only received approximately $30.40 of charms back.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: toolguy

Mon Jun 20 12:02:19 2016

@ iheartjacksparrow

Yep, that's exactly what I said!

The seller is out a bracelet, 9 charms, shipping and Paypal fees!

Not $129 + $65 and shipping like the OP stated. . .

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: Rexford

Mon Jun 20 12:18:49 2016

Thank you iheartjacksparrow. But remember, there are none so deaf as those who will not hear.

I sure hope someone is managing his money and keeping his books for him.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: toolguy

Mon Jun 20 12:58:44 2016

@ iheartjacksparrow

OK, lets do the math!

Item sold for $129.99, the bracelet is worth $65

$129.99 - $65 = $64.99

$64.99 ÷ 19 = $3.42 each

9 x 3.42 = $30.78 in lost charms.

I know my math!

Being an Aerospace tool maker I had to know geometry & trigonometry.

I'm a little weak in algebra and calculus. . .

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: Rexford

Mon Jun 20 13:59:09 2016

Einstein once said "Two things are infinite: the universe and human stupidity."

True fact.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: Philip Cohen
Web Site

Mon Jun 20 19:23:29 2016

"Not $129 + $65 and shipping like the OP stated"

As much as it pains me, in this instance I have to agree with toolguy's math ...

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

by: BB2 This user has validated their user name.

Wed Jun 22 00:34:39 2016

iBuyers is correct. Bots automatically open and close cases at eBay and PayPal without human intervention. Escalate it with photos. Then follow up with a phone call to get it resolved right away.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

This user has validated their user name. by: LasVagueness

Wed Jun 22 01:24:03 2016

I got satisfaction from PayPal by filing a BBB report in San Jose. The scammer walked away completely unscathed, but PayPal made it right (not factoring in all the time I had to spend crafting my complaint).  

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

by: Moonwishes This user has validated their user name.
Web Site

Wed Jun 22 01:38:49 2016

If I'm looking at the OP letter correctly, she sent product worth $129.99 plus shipping and ebay/PP fees. PP forced a return of the whole $129.99 plus shipping fees if I understand the letter. So while she may have gotten 10 charms back for $34.20 dollars, she is still out two  shipping fees (first shipping and then the shipping that was part of the money PP forced to return), $129,99 that PP took out of her account, and ebay/PP fees, and perhaps that $20 dispute/chargeback fee that PP has. She didn't say that PP credited her with the returned charms. She is out the whole amount from the initial payment. So she lost a big hunk of money, got only part of her items back, and depending on if they had been sold as integral to the bracelet or individually she may not even be able to resell them. And of course the cost of the goods that the woman stole. A lot more than some posters seem to be implying as if it were chump change. And 6 months after the fact. The original payment had most likely already gone to groceries. What was the reason for the chargeback in the first place? She obviously received them, so that couldn't have been the problem, she couldn't have been denying the charge, and they certainly had to not be SNAD otherwise she would have heard about it long ago and would be negated by the fact that she kept most of it including the most expensive part, the bracelet.

I too would urge her to see if she can file police reports on both the woman and PP.

PayPal Forces 6 Month Return on eBay Seller   PayPal Forces 6 Month Return on eBay Seller

by: Biglouis This user has validated their user name.

Wed Jun 22 02:16:08 2016

This petty criminal has a debt with you. Sell it to a collection agancy - the kind which collects with baseball bats. You may not get your money back but you can get revenge. Have them report it to the credit reference agencies and the fraud list. Trash her credit rating and make it impossible for her to get credit or an insurance payout for the next 6 years. And dont forget to file the story - with name and address - in the local press. Small local papers are always looking for good human relations stories. Put it on U-Tube.

Dont get mad - get revenge.

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