I read your newsletter all the time, and just want to inform you of a recent issue that I believe everyone should be made aware of.
eBay is apparently now charging store sellers who list auctions a Buy It Now fee. For quite a long time (as far as I knew) the Buy It Now fee had been free. No fee calculator shows a Buy It Now fee, and nowhere on the eBay site can a Buy It Now fee be found. All their example listings show that Buy It Now is free, and without any associated fees.
As of this month with the new Store fees we knew we had 1000 free auction listings and decided to use them. To our surprise we were being charged between $.10 and $.25 for all the Buy It Now fees per listing.
I called eBay after looking all over the site and confirming that the Buy It Now should be free. I spoke with a young lady who seemed to agree at first that all the Buy It Now fees were free. She placed me on hold, came back, and said that the free Buy It Now is only if you do not have a store. However, if you have a store there would be a fee for using the Buy It Now option.
I asked her to please direct me to the fee section where she was seeing this, or wherever it might be listed. I followed three of her links to various places that showed the Buy It Now fee was free or didn't mention a Buy It Now as a chargeable option. Even the "Auction Listing Fee Example #2" clearly shows the Buy It Now fee as $0.00. Despite not being able to confirm anywhere where it says there is now a Buy It Now Fee she is certain that there will indeed be a fee for using the feature.
I think it is critical that people be made aware that there may now be a fee for the Buy It Now. Especially since so many people are using third party listing tools and may not see it.
I would also like to know if you can possibly get any confirmation from eBay directly as to this fee, and if in fact this is just a glitch in billing or an old fee now being resurrected
I'd also like to note she was very polite and offered from the start to remove any fees we were charged. However, that is aside from the issue at hand.
Thanks in advance,
Note from the editor: There's no question that eBay fees have gotten complicated! We tracked down the page where it explains fees for sellers who have a Store subscription.
If you go to this page on eBay
and scroll way down, you'll see a section called "Advanced listing upgrade fees for auction-style listings
" where it states, "In addition to the advanced listing upgrades above, the following upgrades are specific just to auction-style listings." There it shows the fees for adding BIN to auction listings if you have a Store, as well as fees for Reserve Price.
Note that there are also fees for "Special Duration," which eBay defines as "Use of 1- or 3-day listing durations" - the fee is $1.