|Mon Mar 21 2016 17:09:41|
eBay Sellers Lose Money When Buyers Cancel Orders
Has anyone else noticed that when you cancel an eBay sale (that has already been paid for) that PayPal keeps the 30 cent transaction fee??
My complaint is not with PayPal, they are due their fee. My complaint is with eBay.
This has happened to me twice within a month. Once, an eight year old (okay sure, whatever) purchased an item without parent approval. The second time the buyer wanted to cancel the sale because they didn't like the condition of the item which was clearly "over" stated in the listing (they decided two days later to actually read the ad).
Neither of the items had been shipped.
Basically in these types of deals, as sellers, our hands are tied and it is best just to cancel the deal and refund the money. However, eBay does not give us an option to do a refund less any fees that we have incurred. When you agree to cancel a deal, it's an all or nothing refund.
eBay needs to give sellers the option to do a refund less any charges that they incur WITHOUT a penalty to the seller. Each refund situation is quite different but when a sale is cancelled thru no fault of the seller, we should not incur any monetary loss ... be it eBay or PayPal.
I am ready to file a class action suit against eBay.
Am I the only one that has noticed this and is annoyed with eBay's practices regarding it???