Wow, I am once again perplexed!
I purchased some items from a Chinese seller. The package never got to me. There was an eBay tracking number on the package (one package for all four items) which shows the package arrived at my city's post office but for some reason didn't go out for delivery but instead got marked return to sender.
I assumed that perhaps the label got damaged and it couldn't get delivered to me. So I contacted eBay and they opened up "item not received" cases for me - a case for each of the four items I purchased. This is what happened to those four cases:
1) case found in my favor because item wasn't received.
2) case found in my favor because tracking shows item delivered to wrong address.
3) case found in my favor because item wasn't received, and
4) case found in the SELLER'S favor because tracking showed the item WAS received.
Having three different outcomes for the same package is troubling in and of itself, but here's what happened when I called eBay to find out why one of the cases was found in the seller's favor.
The rep in the appeals division told me to open a browser and type in a site called 17track (which is not affiliated with eBay). She had me type in the same tracking number that the seller uploaded onto eBay and the package shipping history appeared. The package once again showed it arrived at my city, but was then in a different city (on its way back to the shipper).
But the eBay rep said that since the tracking on the 17track site shows that the package was did get to my city and state eBay views it as delivered to my address.
Now keep in mind that the same tracking number I put into 17track was the same tracking number that eBay has on its site showing that the item was returned to sender.
Being a seller, I told the rep that if I sold an item, and it did not show up on eBay's tracking as delivered to my customer's address, that I am responsible for the item, not my buyer. How can it be one way for a U.S. seller and another way for a Chinese seller???
After much back and forth, and my growing frustration and voice level, she told me she would do a "one time courtesy" for me and refund my money within 48 hours, although she didn't have to do it. Really????
I'm having trouble understanding this. Are Chinese sellers the chosen ones and get special favors? Do they have a special set of eBay rules? Maybe they can even upload tracking numbers onto the 17track site and not have to upload tracking numbers onto the eBay site? If the package is being tracked as returning to sender, eBay still views it as having been received by me?
Can we sellers do the same thing and as long as our tracking shows the packages were delivered to a customer's city/state that eBay will view the package as delivered to the customer?
Something is very wrong here. And one thing is for sure - I will NEVER purchase from another Chinese seller on eBay again, and after I use my eBay Bucks, I doubt I'll ever buy anything on eBay again. (I've had additional problems with Chinese sellers shipping partial orders and swearing they have shipped the full quantity. They lie, lie lie!!!) eBay has just lost another buyer, although I'm not sure they care.