Best wishes for a happy 2017. Unfortunately 2016 is not ending happily for here.
We had an eBay Store with professional custom design, which contained no active content.
Six days ago eBay's system damaged our store design and completely corrupted all images on the home page and our logo. This store was in existence on eBay for 9 years.
When called CS was told that it was due to a technical glitch related to some eBay updates and eBay would fix ad restore it in 6 hours or less.
Next day no call from eBay and no fix. After calling eBay again was told that they were sorry - would create another report and escalate it to their technical team.
Next day, again no change and no communication. Again, was told that eBay technical team did not respond and they did not know why but would escalate it again and communicate shortly.
Following day they actually called and said that they got a response from their technical team and the reason the design was gone was caused by our developer who corrupted the code. Keep in mind that the design was created 9 years ago and the developer at this time had no access to our computers or to our eBay Store.
When confronted with these facts, eBay supervisor became silent and said that perhaps it was eBay's firewall. Obviously he lied, but promised to escalate it again and follow up by the end of this evening.
This evening again no solution other than eBay said that we should replace the design and fix what eBay broke ourselves.
To be perfectly frank I am beyond shocked. So, they expect us to fix a design their system damaged.
Not that this matters but we have been on eBay for 14 years, with 100% feedback, 5 stars across and a perfect record to date.
Never in my life did I experience such a blatant display of neglect and unprofessionalism.
Please, tell your readers who have store design on their home page to check it and make sure that this eBay firewall or whatever technical issues they are experiencing does not do damage to others.
The last rep who communicated - suggested that we contact eBay's legal dept. and see what options were available. Personally I believe it is eBay who should consult their legal department and learn what is their responsibility when their system caused damage which harmed us in a way that can be measured financially.
All the best,