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Wed Dec 28 2016 20:41:07

eBay Undercuts Watched Items

By: Reader

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Dear Ina,
I was thinking about selling on eBay, but I find this kinda strange. I had an item that I was watching, and eBay sent me an email that stated that they found a cheaper option of the same item and it was from a different seller. 

I am confused why they would do that. It doesn't seem right. 

Is this normal practice? Any thoughts?
Jen




Comments (24) | Permalink

Readers Comments

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: castlerob This user has validated their user name.

Wed Dec 28 21:19:59 2016

It's weird, right? You know the craziest thing is, ebay loses money if the customer buys the cheaper one. Unless they are getting paid through promotions to sell it.

I have some of my slow moving items on promo and pay ebay up to 20% of the sale price if they sell.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

This user has validated their user name. by: iheartjacksparrow

Wed Dec 28 23:03:31 2016

If I was the seller of the watched item, I'd be really upset to find out that eBay was directing potential buyers away from my listing.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

This user has validated their user name. by: cfrphoto

Wed Dec 28 23:15:44 2016

What happens if the cheaper item is a fake?

eBay Undercuts Watched Items   eBay Undercuts Watched Items

This user has validated their user name. by: tanzi

Wed Dec 28 23:40:41 2016

Ebay has been doing this for awile now.  

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: Sunflower This user has validated their user name.

Wed Dec 28 23:45:14 2016

This has been happening constantly for a long time. I watch items from my buyer account and receive these very same messages every morning. I think they are desperate and a lower price sale is better than no sale to them.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: Moonwishes This user has validated their user name.
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Wed Dec 28 23:45:33 2016

Jen, read some back issues of ecommercebytes and you may find that you have no desire to sell on ebay at all as your stomach will be too upset.

Depending on what you want to sell you should check out other venues, including one called eCRATER while you may not be able to sell things as fast, you won't be dealing with nasty corporations and the bigwigs filling their pockets at the sellers expense.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: FeelingFroggy This user has validated their user name.

Thu Dec 29 05:39:20 2016

Best advice....If you are a new seller thinking of listing on Ebay DON'T

List somewhere else. You won't be disappointed.

Ebay will toss you under the bus in a new york second.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: RPSJP This user has validated their user name.

Thu Dec 29 06:02:10 2016

This has been happening for a long time.
It works like this:
You create lists with many informations and very illustrated.
You advertise your product on social networks, websites and blogs. In some cases, you pay for it.
You answer all questions from potential buyers.
So eBay sends emails to its customers with the offers of your rivals (chinese and big stores) who do nothing, blank ads in product pages (only Shipping and payment policies) and just wait for eBay to work for them.
It does not stop there, eBay also sends emails with lists of your rivals to buyers who have not finished the checkout. Incredible as some time ago buyers have trouble completing the checkout.
That's why I've removed almost all my eBay product (95%) and when those are still running out, I'm going to close my store and delete my account.
eBay almost led me to bankruptcy. Now I'm on eCrater and Bonanza.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: Chicago48 This user has validated their user name.

Thu Dec 29 07:29:28 2016

Can someone tell me how you sell on EC and BONZ?  I tried and got nowhere.  Those sites are dead.

I suggest that everybody get on EB forums and complain about this practice.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: I Must be Crazy This user has validated their user name.

Thu Dec 29 08:20:02 2016

I might be mistaken, but I think Amazon tends to show lower priced alternatives. To that extent Ebay is, yet again, copying Amazon. Unfortunately Ebay doesn't have the talent or the traffic to pull it off and get the same result. So this is what you get as a seller on Ebay. My advice to the OP is the same as what I tell everyone else who wants to sell so much as a coffee mug on Ebay; don't bother. It is really not worth the time and effort given the risks involved. Ebay is not what it was 10-15 years ago. You don't have the latitude to sell as you wish and the buyers are not there either.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: pace306 This user has validated their user name.

Thu Dec 29 08:52:32 2016

I have to agree with Sunflower :)

eBay uses the Bulgarian hackers who program their Commodore 64's to look at each item (type/brand) and look at its listing duration.

When you look up an item (and see THAT item) eBay assumes that "theres no reason inthe world why you WOULDNT buy it)(right then and there) and if you DONT - its because the price was OBVIOUSLY to high.

Thats why eBay (who knows NOTHING about ecommerce and AGAIN will NOT be at CES this year) sends out emails about lowering prices, all the time. Its in the "tips for better selling" email that goes out 1-3x per month.

Now most people have real lives. Despite that super hot collectable or what ever, sometimes real life gets in the way of eBay treasure hunting.

Being eBay ISNT the place people come to to buy necessities, when they get UNBUSY then they sometimes go back and complete the sale.

Meanwhile eBay (JD needs his take) needs to do something to make sales. So, eBay fires up its email machine, loads the data from the xls file it created on the item you were looking for and sends it to you - and it has A LOWER PRICE.

It never says "this one is closer to you", or "this one ships faster to you" its ALWAYS about price. eBay figures as Sunflower said - a bird in the hand is worth 2 in the bush, and being that theres 50 of those items listed anyway - some sale is better then NO sale.

This is eBay 2017, the BEST trading partners ANYWHERE (LOL)(never mind they only think of stabbing you in the back 24/7)(but whats that when yo uhave $23 million ill gotten dollars?

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: Moonwishes This user has validated their user name.
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Thu Dec 29 09:17:37 2016

Chicago48 said>Can someone tell me how you sell on EC and BONZ?  I tried and got nowhere.  Those sites are dead.<

I know who you are and your ecrater seller's name. You have over the years been given excellent advice on selling on eCRATER and have completely ignored ALL of it from what I could tell. We started selling there at around the same time. I am near 5000 orders (obviously eCRATER is NOT dead and sales happen there) there and you are around 100 last I checked.

On the forumes, for those who want it, is plenty of terrific advice on selling on ecrater and getting sales. The forum members are very willing to help newbies learn the ropes as long as they are willing to take the first minimal steps themselves, such as reading the rules and the back forum pages to get an idea on ways to properly write titles, listings, and do your photos, promote your listings as well as one of the big things; and that is your choice of what you sell and how much you have for sell.

No matter what venue you sell on, Small sellers with 100-200 or less items in inventory, unless they happen to have a very 'HOT' item, are going to be a microdrop of water in the huge ocean of internet selling. Statistically I would suppose that small sellers have zero chance of selling anything, and yet some do. It isn't magic, but good old elbow grease sort of hard work. If someone is going to be willing to do the hard work, then they need to be on a venue that isn't going to delibrately set road blocks in the way of their seller's success, and at this point eCRATER is the only venue that doesn't do that in any way shape and form. There might be other sites out there that also aren't tripping up their sellers but I don't know who they are.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: Barbbie This user has validated their user name.

Thu Dec 29 09:52:55 2016

I recently purchased a label printer from the same seller I have purchased from in the past.
I put 2 models in my cart so I could choose later in case I got busy.
I started getting emails from ebay about lower prices with one being a broken sold for parts printers being shown to me by different sellers who do not seem to be in that field.
This was almost a daily until I figured out to not watch and remove the not purchased from the cart.
I have also noticed when paying for items that immediately after, ebay shows other sellers same items, not related items, the same thing!....no wonder I get so many cancellations.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: Whatever This user has validated their user name.

Thu Dec 29 10:30:52 2016

Well I've never been able to figure that out and I've never gotten one of those emails. I'd sell other places but can't find one that actually sells items. I've been on Bonanza for 8+ years and can't sell anything there. I find that so odd. In Dec I sold $3K on ebay - Bonanza -0-. Same items - same descriptions and even better prices but nothing. I've looked at eCrater but found they do not disclose sold items so there is no way to verify if ANYTHING sells there. My time is to valuable to waste setting up a new store for nothing. Why ebay sends out emails directing buyers to other items I don't get it since probably 50% of watchers are sellers looking to see if an item sells at what price.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

This user has validated their user name. by: toolguy

Thu Dec 29 11:07:30 2016

OP, eBay works for most sellers but all of them.

If you're selling clothes or collectables I advise you to NOT sell on eBay.

If you have "other" merchandise eBay is the place to be.

I have very very very few problems with eBay or it's buyers!

I Love My Job

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: simerivergun This user has validated their user name.

Thu Dec 29 11:18:12 2016

Yes, Ebay has sent me emails telling me they found an item on my watch list that was cheaper in price. Ebay is just plain dishonest with sellers.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: timeaftertime This user has validated their user name.
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Thu Dec 29 11:56:34 2016

@ Moonwishes and others - any online venue is s-t-u-p-i-d to set road blocks in the way of their sellers' success. If only because your success (profit) improves their success (profit).

It seems pretty obvious that in spite of that, eBay thinks it is ''too big to fail'' or is it ''too big to care''? eBay seems to be running on a business plan that sellers like us are not what they want to work with or have on the site; we apparently cost them too much in our Customer Service and other demands, hence they are deliberately trying to get us to leave; or at least not spend any more time/attention on us than absolutely necessary.

As far as other venues, I have sold on Ruby Lane since 2000. It costs me approximately 10% to sell something. There are NO commissions so all the fees are predictable. My experience with CS is they are IMMEDIATELY and personally there trying to help. I've actually gotten totally unexpected phone calls from their techs on several occasions. The bookkeeping dovetails perfectly with my needs and saves me a lot of time and trouble.

It is tough to say ''how much'' money can be made, because it costs the same to sell a $12 coffee mug as a $12K credenza (yes some are offered!). With no commissions, it's in shop owners' best interest to sell better quality, more higher priced items.  

Another Ruby Lane thing is that all shops are individually vetted and there is a set up fee - and you can't sell low end or new items. Of course this is part of the ''image'' that is advertised to shoppers. Also, the recently implemented ''Trust Pilot'' reviews are now giving RL the ability to find and assist (or close) sellers who treat customers poorly.

IMHO this is one of those ''you get what you pay for'' situations. A ''free'' site may be cheap in the outset but you can expect very little coming back from their end. Of course perhaps the venue may mismanage or poorly operate so you have to make sure it will work for you. '

I haven't tried Etsy or Bonanza or eCrater, simply because the shoppers for my merchandise are not there.

I have stuck with Ruby Lane because it has proven to me that they actually care about member shops' well being; i.e., they realize that if their shops do well, the main venue organization will too.

 
 

eBay Undercuts Watched Items   eBay Undercuts Watched Items

This user has validated their user name. by: Rexford

Thu Dec 29 14:03:06 2016

I'm thinking back to a few weeks ago when some new posting ID that I'd never seen on ecommercebytes showed up and called a few of us long time eBay sellers "haters" and adding that we had nothing to contribute.  I wanted to ask her exactly how long she'd been selling on eBay and if she'd been selling long enough to see six figure plus businesses destroyed by eBay's policies and their treatment of small businessmen and business women.

It is stories like this that make one quickly realize that with a business partner like eBay, who needs enemies.

eBay Undercuts Watched Items   eBay Undercuts Watched Items

by: Sunflower This user has validated their user name.

Thu Dec 29 14:49:09 2016

And when you fill in those MPN and UPC codes, they show the same exact products to your customers with all types of prices. It is a wonder anyone makes anything on eBay. I am selling all my items at a loss to get rid of them. Those I can't sell, I donate.  You call ebay and you get someone from a different country and usually they can't help you or the conversation is lost in translation. It is too frustrating and not worth it. Perhaps we should contact PE Donald Trump(never my president) and ask that he bring eBay jobs back to America!

eBay Undercuts Watched Items   eBay Undercuts Watched Items

This user has validated their user name. by: iheartjacksparrow

Thu Dec 29 17:28:57 2016

@Chicago48 - eCrater is not dead. In December I was selling several items a day through Christmas Eve. As Moonwishes stated, you have to have a substantial number of items in your store to be noticed, not just ten, or even 50 or 100. I have over 5,000 listings and I get an average of one sale per day. I guarantee you that is better than the last year I sold on eBay (2007), and I don't have to deal with rolling blackouts or invisible selling limits. The money I pay eCrater for Google placement is money well spent, not like on eBay where they don't even have an obligation to show your listings you pay for to anyone.  

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