Two people had very different experiences on eBay after their transactions went south - one believes eBay fails to protect sellers, while a buyer says she believes eBay always sides with sellers.
I purchased a few things on eBay for Halloween. (My husband had warned me to only use Amazon because he said their return policy is so much better.)
I received one of my items and was changed. But the item was fake teeth and were made for a child. I asked them to send me a paid return label or I would leave them a bad review. Why should I pay $10-15 to return an item I never would have bought if I'd known it was for children. If they were selling something for a child, it should have been marked for children. eBay said, "Was it marked for an adult?"
The company didn't send the paid return label and of course eBay sided with them. I left my review and it was removed within one hour. I called eBay and they said they have the choice of removing any complaint.
So basically you can't warn people when someone is selling defective things and ripping off the public. I'm done, and will never shop on eBay again... Amazon only. eBay's system is rigged to hide anything the sellers do wrong. So when you see only good reviews you are fooled. It's very misleading and I honestly can't believe more people are not mad at them.
Where else can I leave this to warn people? I can't do it on eBay.
If there is anyone that still does not quite understand why sellers complain about eBay favoring the buyer then let me give a recent personal example and a simplified hypothetical example - both posed to three different eBay reps. in the same night with the same absurd results.
First, my hypothetical example that I posed to eBay. If I (the seller) decided to list a small pencil for sale on eBay and clearly describe my pencil as being only 2 inches long in the description and yet after it sells receive a NEGATIVE feedback from the buyer complaining that the pencil they just bought from me is only 2" long then the negative feedback will stick and will not be removed.
Regardless of the fact that I responsibly took my time to describe my pencil accurately, I had all three different eBay representatives confirm that the eBay-Feedback-System is based on "buyer-opinion" and since "no eBay policy has been broken" then the negative feedback would remain on the seller's account and not be removed.
Second, my actual reason for calling eBay - I asked that a NEUTRAL feedback please be removed from my perfect 2,800+ positive feedback account on the grounds that I had already clearly spelled out in my listing exactly what it was that the buyer complained about in the neutral feedback.
Bottom line is that the buyer, with an anemic 17 feedback, failed to read my description where I clearly communicated that a small $10 shirt pin I sold did not have the little "clutch" on the backside of the pin and the buyer would have to supply their own clutch. When the buyer received my pin they left me a neutral feedback complaining that the pin was missing the little "clutch" and it would be cost prohibitive for them to ask me to send them one.
I disclosed this plainly in the description yet all three eBay agents claimed that "no eBay feedback policy had been broken" leaving them no grounds to remove the neutral (I guess I'm fortunate this bozo left me a neutral and not a negative feedback).
All three eBay reps. made it very clear - the neutral or negative feedback (made no difference which it was) would remain on my account. All three representatives turned a blind eye to the black & white facts of the responsible seller and a wide eye to the "feelings" and "opinions" of the irresponsible buyer.
Furthermore, they promised me a call from a supervisor within 24 hours that never happened.
Simply put, the seller is treated like a pig compared to the buyer. The only way I can describe such a dishonoring policy is "EVIL."