You know, it is no wonder why sellers have left and continue to leave eBay for Amazon and other ecommerce websites. My mother and I each have our own eBay accounts and have been selling since April 2014. The way eBay has treated my mother makes me wonder if we will ever do business with them again!
Last month, September, my mother sold 2 packs of new-in-package curtains to a lady. Later, the woman said she was returning them for a refund because "they weren't the right color." When my mother got them back, they were out of the packaging and smelled so bad from perfume that it set off my asthma! (She later washed them, by the way, and the smell did NOT come out!)
She contacted eBay customer service to verify what she needed to do. They told her since the product was new when she shipped and it was NOT resellable as new when she got it back, that she did NOT have to give the woman a refund. OK, a few days later, guess what?? EBAY REFUNDED THE WOMAN THE MONEY ANYWAY!!
So Mom calls eBay AGAIN, speaks to 3 different people who tell her different things - 2 people told her she was in the right and didn't have to refund, then some "manager" told her that the other 2 were wrong, would have to be "educated" and that she DID have to issue a refund!! So now my mother is out the product and out the money!!
Fast forward to today when my mother is wondering why her sales have come to a screeching halt and turns out, her seller rating has been changed to BELOW STANDARD!! So she calls eBay AGAIN and finds out they changed it because they had to step in and refund the curtain woman when she didn't!!
The man she spoke to even had the gall to tell her that he COULD change her seller rating, but HE WOULDN'T!!
I am beyond livid right now!! My mother has very bad arthritis in her knees and eBay has been a vital source of income. But since it seems it has turned into a scam operation that DOES NOT look out for its sellers, I'm not sure what we're going to do now!!