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Mon Oct 24 2016 12:50:12

eBay Requirement Hampers Global Trade?

By: Reader

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Dear Ina,
I am surprised you have not mentioned this. Or maybe you have and I just missed it...Did you know eBay have now enforced Immediate Payment on every account whether we like it or not? 

eBay agents had been telling me everyone has ticked the immediate payment box for months now but recently I got to the truth. 

Why has immediate payment been forced on us? The tick box for immediate payment was there for anyone to use...it still is there but is no longer functional. 

Immediate payment does not stop non payment for auctions or accepted offers and in turn puts off any overseas buyers who feel cheated by having to pay postage on every single item. 

Why is there an option to create our own discounts when there is no way for the buyers to see the discounts due to a failure of the Shopping cart that has been ongoing for as long as the shopping cart was introduced? It's just a waste of time creating any sales for overseas customers. 

As for the five year long shopping cart failure! Not a conspiracy? Why has it not been mentioned for years then? The markdown manager sales are no longer visible to overseas customers as well. 

eBay is a continuing contradiction and these gigantic problems damaging overseas trade are unforgivable. If they removed the shopping cart we could all go back to the days of overseas multiple sales. Then everybody wins. The very fact they have never publicly mentioned the shopping cart failure is gut wrenching. 

What is the point of a shopping cart that stifles overseas sales? I was in a conversation with support via email asking WHY has it been forced upon all sellers? After ignoring my question 3 times in a row they then sent a message saying that emails to this address are not received! It's like dealing with North Korea. 

Please try to get an answer from them. If this is not a ploy to make money from the global shipping programme then why has Immediate payment been forced upon us and no longer optional? I would love to know what they say.
B.

Update: Here's the link to the policy on the eBay UK site.




Comments (23) | Permalink

Readers Comments

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

by: FeelingFroggy This user has validated their user name.

Mon Oct 24 13:02:36 2016

Um we don't have that problem. We don't sell internationally ever.

Its probably just another way for Ebay to cover their backsides on the international transactions.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Mon Oct 24 15:54:09 2016

I don't think this is accurate.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Marie

Mon Oct 24 16:28:56 2016

@woodjungle

You are correct, this is not accurate.  There was a very similar post on a thread here recently.

This was posted by Jono on a couple recent articles:

''Here is the reason for poor sales. eBay have now enforced Immediate Payment on every account wether you like it or not! eBay agents had been telling me everyone has ticked the immediate payment box for months now but yesterday I got to the truth. Why has immediate payment been forced on us? The tick box for immediate payment was there for anyone to use…it still is there. Immediate payment does not stop non payment for auctions or accepted offers and in turn puts off any overseas buyers who feel cheated by having to pay postage on every single item. Why is there an option to create our own discounts when there is no way for the buyers to see the discounts due to a failure of the Shopping cart that has been ongoing for as long as the shopping cart was introduced? It’s just a waste of time creating any sales for overseas customers. As for the five year long shopping cart failure! Not a conspiracy? Why has it not been mentioned for years then? The markdown manager sales are no longer visible to overseas customers as well. eBay is a continuing contradiction and these gigantic problems damaging overseas trade are unforgivable. If they removed the shopping cart we could all go back to the days of overseas multiple sales. Then everybody wins. The very fact they have never publicly mentioned the shopping cart failure is gut wrenching. What is the point of a shopping cart that stifles overseas sales?  I was in a conversation with support via email asking WHY has it been forced upon all sellers? After ignorring my question 3 times in a row they then sent a message saying that emails to this address are not received! It’s like dealing with North Korea. Please try to get an answer from them. If this is not a ploy to make money from the global shipping programme then why has Immediate payment been forced upon us and no longer optional? I would love to know what they say.''

And this was my response on the on the other thread:

That is not correct. I can say that because I'm not forced into IPR [immediate payment required].  I can still choose if I want it or not.  I'm not sure who you talked to, but they gave you bad information.

IPR isn't available on Auctions and never has been.

If a buyer has concern or question regarding shipping rates, I've always encouraged them to reach out to the seller for clarification.  I deal with international buyers all the time and I state in my listings for them to contact me for shipping rates.  It has worked for me for years and years.  And I do offer combined shipping savings to all of my customers.

Shopping cart issues come up from time to time and we have spoken about it on this site and others over the years.  You don't have to use the shopping cart.  You can purchase what you want from your potential seller one by one and then contact them for a combined shipping invoice in which to pay from.  That is what I have my customers do and it works great.

As for the markdown manager, since I'm not an international member I'm unsure of what you are talking about.  What I can say with certainty is that if I'm running a sale and I have an international buyer, their purchase price is what my sale price is, so I assume they see the discounts on the pricing.

Sounds like you were emailing to an address that isn't monitored.  The promotional emails you get from Ebay typically say not to reply with that email as it is not a monitored in basket.  Besides emailing Ebay with a problem, even when they get through, is typically not an efficient method of getting a problem fixed.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Jono

Tue Oct 25 05:08:07 2016

I think you need to read this. Immediate payment is now enforced all over eBay. http://pages.ebay.co.uk/help/pay/require-immediate-payment.html

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Jono

Tue Oct 25 05:09:19 2016

I would just like to add that I was not referring to Auctions or Accepted offers. Just buy it now items. It clearly states For items priced below £350 on eBay.co.uk with a specified postage cost and where PayPal is the only payment method offered, buyers who click Buy it now are asked to pay immediately.  

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Tue Oct 25 09:48:49 2016

Not for Ebay US. And that is a ridiculous requirement deciding to do that in the UK but what else is new with Ebay.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

by: FeelingFroggy This user has validated their user name.

Tue Oct 25 12:22:05 2016

Is there anything that ebay has done in the UK that hasn't crepted its way to the US.


Look up folks the sky is falling. Just not sure when.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Marie

Tue Oct 25 13:23:52 2016

A year or two ago Ebay announced they were going to do IPR on all Fixed price listings.  They even started rolling it out.  Many posters here liked it and were excited to not worry about non payers anymore, except with auctions.

Then there were others, such as myself that complained and complained loudly.  As this would kill sellers that frequently sold multiple items to a single customer.  Many of us sellers carry stuff that buyers like to get a few different kinds or types.  IPR would kill these types of sales because a buyer would not be able to get combined shipping due to having to pay after each purchase.  Unless they put it in their shopping cart and it was functioning properly.  I would not want to depend on that.

Anyway, Ebay did start phasing in the change, then suddenly it stopped, without announcement or comment by Ebay.  It just silently went away.

@jono

The link you provided is specifically talking about the UK site, not the US site.  And it doesn't affect those selling stuff of a lower price range.  I still wouldn't like it, but at least there are lots of sellers that won't have to deal with it.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

by: comet This user has validated their user name.

Wed Oct 26 02:26:05 2016

I  don't  sell  the  kinds  of things that  lend  themselves  to  multiple  purchases  but  I  have had  people  buy  more than one item at a time;  for  this reason  I have on EVERY  LISTING  "Happy to combine  shipping"  and  I  also add  that  this is  good across  all 5  of  my  eBay  accounts.  If  people  don't  pay  attention  to this;  and  buy and pay for more  than  one item  and the shipping  is  higher;  I REFUND  the difference.  


If  you  CAN'T  refund  via  ebay or  on  the ebay/PP linked  system  just  ask  the buyer  for their email OR  for them to send a PP  PAYMENT  REQUEST  and  use  that method  to  refund.

I  DO  have  Immed Pay  on  all of my  Buy It  NOW  or BEST  OFFER  items--on a Best Offer obvs  you  have to  go  thru  the process  but  I  have been  really PLEASED  at  getting PAID  using  both  of  these methods.  Twice  this  week   I  have had a Best  Offer  SELL  and I  got PAID--whereas  a lot of times  auctions either sit  or  get bids and DON'T  get  PAID.  THIS is what  needs  fixing!  

However--I  can  see where for  sellers  like @ Marie  who  DO  sell multiples  all  the time  this would be a pain.  So--we  NEED to be able to CHOOSE  this when it fits.  Which---as  far as I  can  tell--is  the case  now.    

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Jono

Wed Oct 26 06:20:33 2016

@ Marie
What do you call low cost items? All my stuff if £10 to £30 each & they are all affected. You clearly have no idea what you are taling about.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Jono

Wed Oct 26 06:22:45 2016

@ Marie
What do you call low cost items? All my stuff if £10 to £30 each & they are all affected. It affects all items under £350. Read the link again.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

by: Bird Mad This user has validated their user name.

Wed Oct 26 08:01:02 2016

There appears to be inconsistencies between eBay sites.

I am not a "top rated seller" in the US but apparently I am on the other international sites I checked.

eBay Italy, my listing do not tend to show up. A uniquely titled set of listings I searched for using two words did not show any of my listings but returned over over 100 listings from a German seller. When I searched for three words that were in my titles all my listings showed but the results were only my listings.

In comparison, my listing searches on the UK site do return correct results.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

by: Snapped This user has validated their user name.

Wed Oct 26 08:15:43 2016

"If  people  don't  pay  attention  to this;  and  buy and pay for more  than  one item  and the shipping  is  higher;  I REFUND  the difference."

A sound and ethical work around of course.

Except for the UN-ethical aspect where eBay keeps ALL the fees associated with each refunded ship cost portion refunded, which the seller presumably has to eat, no?

Imagine that.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Jono

Wed Oct 26 09:44:56 2016

@ Snapped
The probblem is that Immediate Payment has almost killed off all chances of multiple purchases from any new customers. In which case there is nothing to refund.
@ Bird Mad
I think you missesd the point of this discussion.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

by: Bird Mad This user has validated their user name.

Wed Oct 26 10:28:09 2016

I checked my order history for international orders with multiple items. I find that some paid shipping on every item while others made one combined payment for everything. I see the same happen with US orders. I have always assumed that the difference is orders using the shopping cart VS. individual items ordered and paid separately.

Many of my items I charge $1.50 for shipping. It takes too long (not streamlined) to refund a double payment of shipping so i keep it unless the customer asks.  I send 3 to 5 international orders a day and never have a complaint.  

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Jono

Wed Oct 26 10:55:15 2016

@ Mad Bird

This is an issue with the UK site. Not USA site.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Jono

Wed Oct 26 10:59:44 2016

@ Bird Mad

You are way off topic. Read the first post with the link at the bottom.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Jono

Wed Oct 26 11:23:46 2016

I feel like the main point of this letter has been missed so I will explain the implications of Immediate payment here in UK & how it affects USA sellers who sell overseas.

@ Bird Mad
@ comet
@ WOODJUNGLE! ON EBAY


Note that I am from UK. When I look at this item 311537799441 which is located in California USA I do not see an Add to Shopping cart button. This is the same for all items UK sellers see for sale in the States which means we have to buy one item at a time & pay postage on every item which is totally ridiculous business acumen. Now look at this item on sale in UK 152277556583. Are you able to add this to your shopping cart? NO! Can you order it with another item & ask for an invoice? NO. This means you have to pay postage on every item. This is the point I am making. It does affect USA sellers sales who sell to UK as we can't pay for multiple items on one invoice. We can only purchase one at a time which means paying postage on every item so most new customers avoid multiple purchases from overseas & vice versa.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

This user has validated their user name. by: Marie

Wed Oct 26 16:05:15 2016

@jono

I see your problem.  While it is doubtful there is anything you can do about it other than complain loudly to Ebay and get as many other UK members to do the same.  Sometimes they listen but most times they don't.  But that is the only way to get the problem fixed is with Ebay.

In the meantime, you can work around this if your seller is willing to work with you.  Just email your seller and tell them the items you wish to purchase and then the seller can set up a special listing for you to purchase from containing all the items you desire plus a reduced shipping rate.  This is easy for a seller to do and I think you'll find that most sellers will work with you.

Oh and you are correct, I misread that money ceiling on the policy, sorry!

@bird mad

There are many differences between Ebay sites and always has been.  But especially in the UK as they have some pretty strict consumer laws.

eBay Requirement Hampers Global Trade?   eBay Requirement Hampers Global Trade?

by: Bird Mad This user has validated their user name.

Thu Oct 27 04:20:58 2016

@Jono

Thanks for pointing out the example using listing numbers and helping everyone on ecommercebytes understand this problem!

Yes, the situation reverses depending on if I am on ebay.com (US site) or ebay.co.uk (UK site). I first thought I had to log out and log into the different eBay sites to see the difference in the missing option for combining orders but, if you begin your search starting at ebay.com or ebay.co.uk you will see the problem @Jono describes.

I checked many other eBay sites and the cart/basket results are inconsistent. Some sites also have a ''Make Offer'' button but this is another inconsistent issue.

Amazingly eBay Ireland has no cart button for either the US or UK listing (see list below).

The US site uses ''Cart'' while UK says ''Basket'' and buyers are prevented from combining orders on listings that were posted from the US verses UK ebay sites depending on what site you begin the search from.

If I start at ebay.com (US site) I see the ''Add to cart'' button for the US listing 311537799441 but the UK listing 152277556583, there is no ''Cart'' or ''Basket'' button.

The reverse of the above happens if I go to ebay.co.uk and search the same listing numbers, the UK listing has the ''Add to basket'' button but the US listing has no ''Cart'' or ''Basket'' button.

If a buyer understood the glitch, a UK customer could go directly to ebay.com and combine US listings into one order and get the combined shipping savings (if offered by the seller). Now if I get a request for a combined order from a customer outside my country, as I have in the past, I will ask them to go to eBay.com to start their search and purchase.

I was able to use the ''Add to basket'' button for the UK listing 152277556583 (when I started at ebay.co.uk) but, as would be expected, the cost was in pounds. I assume I could still check out with PayPal but did not try.

@Jono, thanks for detailing the glitch. Does anyone think eBay understands this glitch and that it discourages multiple item orders? eBay should be motivated to fix this because it would generate additional sales across eBay sites instead of frustrating buyers. If eBay is listening, understand that by fixing this glitch, your next quarter results would show a selling increase, in part due to more multi-item sales from international buyers. Happy customers are more likely to be repeat customers.

I sell items that inherently, a customer would need to buy from different listings to make the set they need. I am confident I would have more international sales if this site related cart/basket glitch was fixed.

I checked the eBay sites for the two listing numbers that @Jono used for their example. I started the search at the home page for each site and compiled the results below. I used translate.google.com for languages I could not understand.

ebay.com (United States)
NO Cart Button for UK listing 152277556583
YES Cart Button for US listing 311537799441

ebay.co.uk (United Kingdom)
YES Cart Button for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.ca (Canada)
YES Cart Button for UK listing 152277556583
YES Cart Button for US listing 311537799441

ebay.cn (China)
I could not make this site work or search listing numbers

ebay.com.au (Australia)
YES Cart Button for UK listing 152277556583
YES Cart Button  for US listing 311537799441

ebay.at (Austria)
NO Cart Button for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.be (Belgium)
NO Cart Button for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.fr (France)
YES Cart Button for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.de (Germany)
YES Cart Button for UK listing 152277556583
YES Cart Button for US listing 311537799441

ebay.com.hk (Hong Kong)
NO Cart Button for UK listing 152277556583
YES Cart Button for US listing 311537799441

ebay.in (India)
No search results found for UK listing 152277556583
No search results found for US listing 311537799441

ebay.ie (Ireland)
NO Cart Button for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.it (Italy)
No search results found for UK listing 152277556583
YES Cart Button for US listing 311537799441

ebay.co.jp (Japan)
I could not make this site work or search listing numbers

global.gmarket.co.kr/Home/Main (Korea)
The address above is what eBay lists for their Korea site.
Searching by listing number:
There are no search results for UK listing 152277556583
There are no search results for US listing 311537799441

ebay.com.my (Malaysia)
No search results found for UK listing 152277556583
No search results found for US listing 311537799441

ebay.nl (Netherlands)
NO Cart Button for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.ph (Philippines)
No search results found for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.pl (Poland)
NO Cart Button for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.com.sg (Singapore)
No search results found for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.es (Spain)
No search results found for UK listing 152277556583
YES Cart Button for US listing 311537799441

ebay.se (Sweden)
NOTE: The address above is what eBay lists for their Sweden site but it redirects to ebay.com, the US site.
NO Cart Button for UK listing 152277556583
YES Cart Button for US listing 311537799441

ebay.ch (Switzerland)
NO Cart Button for UK listing 152277556583
NO Cart Button for US listing 311537799441

ebay.com.tw (Taiwan)
I could not make this site work or search listing numbers

ebay.co.th (Thailand)
I could not make this site work or search listing numbers

gittigidiyor.com (Turkey)
I could not make this site work or search listing numbers

ebay.vn (Vietnam)
Not supported buy now for UK listing 152277556583
YES Cart Button for US listing 311537799441

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