|Mon Oct 17 2016 08:45:02|
eBay Extends Unpaid Item Period to Seller's Dismay
I use eBay’s Unpaid Item Assistant (UIA) to automatically file an unpaid claim 2 days after a sale. I noticed tonight an item I had sold 4 days ago was still unpaid and the UIA had not gone off.
When I checked my settings they were set to have UIA file after 8 days. I called eBay to ask if it was a glitch and was told that eBay is changing the minimum amount of time to file automatically to 8 days.
As far as I know, this was never announced to sellers. My other account is still set at 2 days and the rep explained that the 8-day wait is being gradually rolled out.
Sellers can still file the UIA manually, which is what I did in this instance. But I am annoyed this was never announced and that eBay thinks we should wait 8 days to get paid.
Note from the Editor:
The help page
on eBay still says 4 days. We'll send an inquiry to eBay. Let us know what you are seeing.