Never let it be said that eBay and PayPal let common sense interfere with policies apparently set in stone.
Over the years, I've seen buyers attempt many types of scams but this was a first for me. Here are the facts:
International buyer from a country that I've not had a single prior problem with ever in many years of selling on eBay but without delivery confirmation purchases and pays for an item (Day One) which is shipped the following day International First Class Parcel Service (Day Two). It leaves the country the following day or about 36 hours after the sale (Day Two). International First Class Parcel Service to the buyer's country takes 10-14 days.
The following day (Day Three), buyer files item not received case with PayPal. The text of buyer's complaint is in her native language, and the online translation programs render her text largely incomprehensible in English. A friend of mine who's a native speaker translated her messages for me. She wasn't claiming she didn't receive the item; she claimed that the item wasn't in "the box."
I asked her to send me a photo of the customs label because I didn't believe whatever it was she received - if in fact she actually received anything - was from me. In my opinion, an International First Class Parcel couldn't possibly have been delivered to her one day after it left the United States. Further, the item was not sent in a "box."
Buyer refuses to provide a photo saying she threw the box out because it was empty. I then asked her to send me the name of the person or company on the shipping label. She refused to provide that information and started the eBay case process as well.
So what we have is a buyer saying she received an empty box when it wasn't sent in a box, can't/won't say who it was from, and who won't provide any additional information which, of course, is just fine with eBay and PayPal. I asked her to explain how she knew the parcel was from me or from someone else if she threw it out. No response.
After three calls to PayPal - second of which the CSR agreed the claim was very suspicious - and two calls to eBay, I think you know who both finally sided with.
eBay went so far as to say if she escalated the case through the eBay system, that they would look at the date she escalated the complaint vs. the anticipated delivery date window and wouldn't be interested in the fact that she filed an identical PayPal case within 48 hours of the sale. Talk about double jeopardy!
The delivery confirmation requirement under the circumstances of this specific situation superceded common sense. I immediately took this country off my ship to list.
From now on, I will sell to less than a half dozen foreign countries with delivery confirmation because of the eBay/PayPal created scam artists, eBay/PayPal anti seller policies, postal thieves, and unreasonable regulations in EU countries. I am no longer offering free shipping internationally. Everyone loses except the dishonest buyers, but that's nothing new for eBay sellers.
I'm not asking for anyone's sympathy in this forum because a few of you take such joy in your omniscience. While this scam may not be new to you, however, it was to me. It was an expensive lesson.