It seems that there are huge problems on eBay these days with buyers "not as described" merchandise and the system involving eBay Money Back Guarantee.
I have had to file two cases (returns for items not as described) in the past two weeks and here is my experience.
I purchased some eyeshadow from a seller with 3 feedback. The photo of the item was exactly what I was looking for in shades and what I had been using. The shade names she gave were Shades: Ball Gown, Tre's Chic, Elitist, Couture which means nothing to a buyer, but the photo was that of my item that I use so I purchased it.
What I received was not what was pictured. They were dark - one was a sparkle, not at all what was advertised, so I requested a return for item not as described. I was told that if the seller did not offer the return with refund that I could escalate the case on January 7 and that the case would close on February 15 if the case was not resolved or I did not escalate the case.
The seller only wanted to argue so we went to escalate the case to eBay on January 8 and we received in red letters the message "you are not authorized to make this decision at this time. Now the date to escalate the case has changed to February 15 (the date the case would close) and at the top of the page it still says "if you have not agreed on a solution you can ask us to step in on January 7." Yet when we try to do that it says we are cannot do this.
I called PayPal and they transferred me to eBay. I spoke to two different customer service people there. They told me that I could escalate the case and that they were doing it for me and they would send me an email and a label to return this product.
The email never came nor did the label ever come. I had to call PayPal and file a case with them and they filed the case and decided the case in that phone call and gave me a refund.
I purchased a Microsoft Office 2007 full English Version Brand New. What I received was an opened disc package with scribbles on the inside of the package and the outside of the package has the Product Key and Says Microsoft Office SB 2007 Trial Version OEM. They sent me a 2007 Trial.
For anyone who knows software a trial version is good for 30 days then you have to purchase the software from Microsoft or put in a Product Key to activate the full version. No product key for the full version was given. Possibly that was what was scratched out on the disc package. This is useless. You cannot even run a 30 day trial on a 2007 software and this said full version and she sent a trial with no code to activate for the full version.
I filed a return request for "item not as described".
I emailed the seller after filing the case and I even got their contact information from eBay and tried to contact them. I even sent a text message which was delivered and read but I got no response from the seller.
Today was the first business day since I filed for a return of this item and I got an email that the seller had asked eBay to step in. Ten minutes later I got an email that eBay had decided the case in the sellers favor and that this item did not qualify for eBay Money back Guarantee.
I went to eBay immediately to look at the listing again and in the listing it says eBay Money Back Guarantee.
I tried to email eBay or call eBay but when you click to appeal you end up with a blank page and no contact information to contact eBay. I again had to call PayPal dispute to file a dispute on this eBay transaction.
What is going on with eBay? This has become a circus for fraudulent buyers and there is no system to get your money back. I am thankful for PayPal and for Buyer credit that when one fails (eBay) you have two others that will not fail.
I would not advise anyone to buy ANYTHING ON EBAY without paying using buyer credit or PayPal Smart Connect to protect yourself. This website has become a haven for scam artists.