I so appreciate your blog. I learn something new every time I read it. I have a situation that has baffled me and perhaps some of the readers can give me some advice.
My mother and I live at the same address, have separate selling accounts on eBay, and sell similar items. At Christmas there was a buyer who purchased an item from my mother and a few days later purchased a similar item from me.
My mother and I of course have the same return address on our packages since we live at the same house. Two weeks after the buyer purchased our items she opened a return request on my mother's site and didn't return the item, but returned some small, worthless trinkets.
After much back and forth and a case being opened up, my mother won the case because the buyer admitted on eBay email she didn't send the correct item back. She said she did ship the item back yet it never showed up and she could never produce a tracking number.
Three weeks later, the woman starts demanding that I refund her money. There was no return, no return request, nothing. I told her to open a return request (which she never did), ship the item back, so I could then refund her.
She ended up opening a PayPal case against me, saying she sent the item back to me. Here's the scam . . . in her case she used the SAME tracking number she used when she sent the worthless trinkets to my mother. The same tracking number for the case found in my mother's favor.
In my PayPal case I uploaded our eBay email interactions, the eBay case details which were found in the seller's favor, and indicated that the woman used the SAME tracking number in that case as she's using to say she returned my item.
I was dumbfounded when PayPal found the case in the buyers favor!!! I had proof she sent a used tracking number, from a case already closed by eBay in the (seller's) favor, but PayPal said as long as she had a tracking number showing delivery to my house that's the only proof they needed!
Help! I can't even believe a scam this blatant can be found in the buyer's favor. Is there anything I can do? Is there something else I should have done?