|Fri Jan 8 2016 22:32:00|
Sellers at the Mercy of Amazon Bots
Possible to do an article about the recent suspensions and bots sending policy warnings on Amazon? I've never experienced such stress during this pre-holiday time as I have this year.
Seems bots are searching for words in the return request like "not as described," "website not accurate," etc. and when picked up by the bots, warnings given out that descriptions must match the catalog pages, even though items are authentic and as described.
Seems many Amazon TPS are now at the mercy of bots who do not understand that customers select "not as described" if the color is not what they think or "defective does not work properly" if the lipstick staying power is less than 4 hours, etc.
Life each day is living in fear of being suspended right before the holidays. Furthermore, more and more Amazon competition is faced by TPS as Amazon watches TPS and then approaches the companies to make direct deals with millions of units, thus knocking out any TPS with lower prices.
If you publish any of this, please withhold my name.
Note from the Editor: We published a blog post in September about this issue, "Amazon Responds to Concerns over Seller Crackdown," and it was followed up by this Newsflash article, "Amazon Seller-Support Rep Spills All on Reddit." We continue to get reports about Amazon suspension notices on the rise.