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Tue Jan 5 2016 10:35:51

eBay User Cites Numerous Difficulties Making a Purchase

By: Reader

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Dear Ina,
Good evening, once again the bright folks at eBay are having issues. I am normally a seller, but I tried to buy an item tonight from a seller I purchase from some.

I could not get the "BUY IT NOW" button to work correctly, I was able to "ADD IT TO CART", but I tried to buy a second item and the cart would not update with the second item.

That being well enough, I also tried to use my glorious eBay Bucks to pay for part of this, could not apply the certificate. Oh well, did not buy it because of eBay Bucks.

Then I tried to pay for it with PayPal, once again issues completing the purchase. PayPal kept trying to come up, but instead of giving me the option to select my payment type, it simply select "Pay from Balance" and never showed the PayPal popup to me.

While this is what I eventually wanted to accomplish, and I did finally get the order paid for. 

I have been on eBay since 1998, what on earth would a new person on eBay think. No wonder sales have dropped off the edge.

Just wondering if you are getting other reports on this as well. I am sure if I called eBay it would be the first they heard of it. Boy this is getting frustrating.
Regards,
John




Comments (13) | Permalink

Readers Comments

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

by: lessthanthreerecords This user has validated their user name.

Tue Jan 5 10:57:30 2016

I don't know about the other issues, but with PayPal defaulting to "pay from balance," that will happen as long as you have money in your PayPal account.  I agree, it is annoying, but if you move the money to your bank account, and then try to pay for the item(s), you should get the option to select your payment method.

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

by: hopeforthebest This user has validated their user name.

Tue Jan 5 11:35:43 2016

Which then will be paid via "echeck" and it'll be three days to a week before the seller will get the all clear and eventually send your product.

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

by: NHaven54 This user has validated their user name.

Tue Jan 5 13:49:50 2016

I'm one of the sellers whose buy it now tab is not working. Buyers are purchasing items using buy it now and are provided with a link to the gateway for my merchant account, but the listing is staying live and unsold. I have to manually end the listing. In addition, my payment tab is not working. Buyers are receiving an error message and paying multiple times even though the first payment went through. Its all been going on for about 4 weeks. Countless phone calls to Ebay customer service and still no fix. I've been selling on Ebay for more than 15 years and have never seen this level of incompetence. Customer service and the tech department are a mess.

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

This user has validated their user name. by: Marie

Tue Jan 5 17:55:32 2016

@hopeforthebest

Not necessarily.  It will be an echeck if they choose to pay from their bank account.  But if they have a CC on file, then they will get the option for that too.

*******************

The newer option on the payment screen of allowing a CC payment isn't auto showing up on every purchase yet.  They appear to be phasing that in.  I have no idea what their time frame is.  As of a couple weeks ago, some purchases showed the option and others didn't.  I would imagine it will be site wide shortly.

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

This user has validated their user name. by: Beanie

Tue Jan 5 18:59:54 2016

The death throes of Ebay. Looks like its about over folks.

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

This user has validated their user name. by: Basset

Tue Jan 5 19:47:32 2016


Things have been changing on the payment screen for about 2 months maybe - I get the ''charge card'' option that Marie mentions on the eBay payment screen most of the time now, although at times it disappears.  

It seemingly bypasses PayPal. No PayPal receipt - just a payment record from eBay. I've used it several times and so far have not had a problem.  

A possible solution if you are trying to keep a small balance in PayPal in case of refunds - it allows you to pay via charge card without making you use up the PP balance first.


The ''Buy it Now'' glitch sounds like a headache. I've not run into it so far.  

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

This user has validated their user name. by: Ric

Tue Jan 5 20:17:01 2016

eBay is starting 2016 in wonderful fashion!!!

Five days into the New Year, and eBay is one technical system failure after another...

Markdown Manager: BROKEN
Saved Search Feature: BROKEN
eBay Bucks Rewards: BROKEN
Buy It Now: BROKEN
Add to cart: BROKEN

5 Days, 5 system failures.... eBay buyers have had enough and sellers are being poorly served by a platform that has thus far had one IT failure a day thus far in the New Year.

How does eBay intend to grow sales when almost NOTHING WORKS?

Carl Ichan is supposed to be an intelligent guy.... What will it take before he publicly calls eBay management out over this antiquated IT infrastructure and demand the company fix their systems once and for all?

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

by: Nuts2U This user has validated their user name.

Tue Jan 5 22:48:27 2016

Ric:

Carl Icahn sold all his shares in eBay last year.

http://cnb.cx/1MRUrZa

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

by: comet This user has validated their user name.

Wed Jan 6 00:39:02 2016

The PP use your Credit Card thingy seemed like it might come in handy---til it was only ever on when it darn well felt like it--with no way to ASK for it.

Who thinks these things up????  

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

by: BobNJ This user has validated their user name.

Wed Jan 6 00:57:03 2016

Besides the Saved Search feature being broken the Save Favorite Seller feature is likewise broken. Keeps giving error messages over and over again.

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

by: geministuff28 This user has validated their user name.

Wed Jan 6 05:33:46 2016

EBAY cart is a mess...

Put 4 things in it (same seller)
Bought & paid when I was finished...

Cart ''should'' be empty & is when I click on the icon, but on my EBAY, it's still showing 4 items in my cart.
It just won't go away!

Been over a week now!

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

by: a_c_green This user has validated their user name.

Wed Jan 6 10:32:24 2016

Regarding the PayPal payment options, and whether a credit-card option will appear when you have a PayPal balance as well: some experimenting leads me to conclude that it's a browser-based decision.

I first noticed that the credit-card option had reappeared (after a long absence) a month or two ago when I went to pay for an item on a Windows 8.1 office desktop machine with Internet Explorer 11. I used the card and all went fine. (I needed to leave the PayPal balance alone as the monthly automatic payment was going to occur within a day or so.)

Later that day, I was trying to pay for something else via an older Windows XP machine using IE8, and that would only give me the PayPal balance option, no credit cards accepted. For lack of a better idea, I backed out of that, pulled out a laptop with Win8.1 and IE11 on it, retraced my steps to the payment screen, and Lo and Behold, there was the credit-card option again.

This topic came up last month sometime in the eBay discussion groups and others reported seeing the same thing, so there's at least a difference between IE8 and IE11 as far as what your payment options will be. What the other browsers will show you, I don't know.

eBay User Cites Numerous Difficulties Making a Pur   eBay User Cites Numerous Difficulties Making a Pur

by: quovadis12345 This user has validated their user name.

Wed Jan 6 12:28:39 2016

Another thing not working is the unsubscribe from their promotional emails. I have unsubscribed endless times and keep receiving their spam emails regarding coupons.



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