We kept thinking it would never happen to us, that we were so conscientious about our products and descriptions that eBay would never suspend us. Since 1999 we have sold tens of thousands of items and paid eBay a fortune in fees, earning top-seller status and maintaining that for many years.
But today I got a message saying that we violated their ivory policies, even though we were not selling any ivory at all. At question was a set of Givenchy earrings that were either cow bone or some sort of resin material, and the mistake we made was that we did not specify it it was a bovine cow, or a female whale, which is referred to as a cow.
So I called them up assuming that this was a simple mistake from a valued seller and that they would lift the three day suspension, but after speaking with three different people who simply kept repeating the ridiculous and technical reasons for the suspension, I finally gave up. Over a half hour wasted on the phone.
We have always been faithful to eBay, but this year due the Google search problem our sales have tailed off, and we have begun selling on other platforms. Actually, we should thank eBay for showing us how heartless and uncaring this company really is, and that it's finally time to abandon the auction site in favor of more user friendly places, and also developing out own online store. We used to have over 10,000 items on eBay, now we are down to less than 5000.
A couple of weeks ago I was watching the Late Late Show with James Corden and he made a joke about eBay saying that "I don't know anyone who shops on eBay anymore". That offhand remark has haunted me ever since.
eBay is now completely uncool. We know many sellers who have abandoned eBay and some are even going back to selling in antique malls.
eBay used to be the only game in town, so if they don't wise up and realize that their best sellers are taking their goods elsewhere, then they will cease to be any game at all.