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Tue Sept 29 2015 12:33:16

eBay Won't Correct Mistake over Seller Compliance Issue

By: Reader

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Dear Ina,
We kept thinking it would never happen to us, that we were so conscientious about our products and descriptions that eBay would never suspend us. Since 1999 we have sold tens of thousands of items and paid eBay a fortune in fees, earning top-seller status and maintaining that for many years.

But today I got a message saying that we violated their ivory policies, even though we were not selling any ivory at all. At question was a set of Givenchy earrings that were either cow bone or some sort of resin material, and the mistake we made was that we did not specify it it was a bovine cow, or a female whale, which is referred to as a cow. 

So I called them up assuming that this was a simple mistake from a valued seller and that they would lift the three day suspension, but after speaking with three different people who simply kept repeating the ridiculous and technical reasons for the suspension, I finally gave up. Over a half hour wasted on the phone.

We have always been faithful to eBay, but this year due the Google search problem our sales have tailed off, and we have begun selling on other platforms. Actually, we should thank eBay for showing us how heartless and uncaring this company really is, and that it's finally time to abandon the auction site in favor of more user friendly places, and also developing out own online store. We used to have over 10,000 items on eBay, now we are down to less than 5000.

A couple of weeks ago I was watching the Late Late Show with James Corden and he made a joke about eBay saying that "I don't know anyone who shops on eBay anymore". That offhand remark has haunted me ever since. 

eBay is now completely uncool. We know many sellers who have abandoned eBay and some are even going back to selling in antique malls. 

eBay used to be the only game in town, so if they don't wise up and realize that their best sellers are taking their goods elsewhere, then they will cease to be any game at all.
C&L




Comments (35) | Permalink

Readers Comments

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: sasikat9 This user has validated their user name.

Tue Sep 29 14:28:23 2015

Ebay doesn't care about faithful or valued sellers.

All they care about is the bottom line and if you sell on ebay you will follow their rules.

Their playground their rules.

Best to take a three day vacation and relax. They will do nothing for you.

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: Massachusets Howler This user has validated their user name.

Tue Sep 29 15:35:58 2015

It seems the market agrees with you today- PP is down a WHOPPING %5.58 with 30 minutes to go.
Earnings are coming up for BOTH.
MH

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: OmiGosh This user has validated their user name.
Web Site

Tue Sep 29 16:15:13 2015

eBay is a sweat shop and sellers are eBay employees. eBay doesn't care if we leave to find another job. There are new people every day preparing to get rich selling on eBay. I realized that when we stopped being able to leave negative feedback. As an eBay ''employee'' we need to remember the customer (buyer) is always right. eBay will fire us or cut our hours if we don't obey their rules or do well on their monthly employee review..  

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Tue Sep 29 16:59:09 2015

OP. Were you warned before about selling restricted items?  Ebay typically doesn't suspend  straight away without a warning or two. Just curious.

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: JQ This user has validated their user name.

Tue Sep 29 18:04:53 2015

C&L, if the customer service agents you spoke with were located in the Philippines I think you might want to call Ebay's corporate headquarters and ask to speak with a US based priority team. The Filipino company to whom eBay has outsourced their customer service is incapable of handling complex issues such as yours. They may lie to you and tell you they have referred the problem up the chain, but all they really do is answer the phone, log in your call, get you off the phone as quickly as possible, and then ignore your problem and any action promises they have made.

You might want to log into eBay and hit the "Help" section labeled "Cancel my account." That will give you an option of requesting a call back. Those calls are made by the US based priority teams who actually seem to be willing to provide customer service and follow through on their commitments.

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: iheartjacksparrow

Tue Sep 29 18:27:50 2015

@C&L - You should use those three days to move your remaining 5,000 items to alt sites and your own store.  

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: tango This user has validated their user name.

Tue Sep 29 19:10:51 2015

sounds more like ebay is running scared of that particular issue - and they should as the implications are huge if Ivory / Ivory content items are sold on the platform - so they probably have extremely strict rules on it.  
However, their Alog to find those items is broken - we got a MC violation for that as well and we sell Automotive Products - the alog thought we had Ivory in a Shock Absorber for a BMW - I don't think so, BMW is expensive enough as it is...
they took the violation off - and could not explain how it got there -  
more things go bump in the night than anyone can ever know.
take heart, this too shall pass.

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: Bloggo This user has validated their user name.

Tue Sep 29 19:47:11 2015

eBay is about as "cool" as MySpace.

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: bitbybit

Wed Sep 30 05:20:06 2015

Bots go through listings looking for violations. This is why even the color ivory should be feared. I know it is absolutely crazy.  

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: Anonymous Annie

Wed Sep 30 09:12:24 2015

Re: Auto-bots. --- I still get a chuckle (albeit a frustrated one) when I recall the times that eBay's bots removed my listings that included the word ''cookie''.

Error message/warning: ''Use of cookies is not allowed'' or words to that effect.

So, in their zeal to prevent people from placing and reading cookies from people's browsers, eBay also removed listings for:

-- cookie cutters.
-- cookie sheets.
-- cookie recipe books.
-- cookie jars.
-- cookie boxes.
-- cookie box labels.

The only way I could get around this idiotic restriction was to create a small gif image with the word ''cookie'' on it... then, where the word ''cookie'' appeared in my product description, I inserted the gif image.

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: Basset

Wed Sep 30 09:33:15 2015

Well - Annie - to come up with that workaround you are one smart Cookie!

Couldn't resist.

 

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: toolguy

Wed Sep 30 09:51:36 2015

OP, it all depends on what you're selling!

My items would NOT be appropriate for an "Antique Mall" but they are perfect for eBay. . .

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: askalice59

Wed Sep 30 12:31:36 2015

I use the word vanilla or manila for a color term, not the dreaded ivory just in case.  

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: Ric

Wed Sep 30 13:13:59 2015

Time and time again, irrational - illogical actions by eBay drives sellers away from the marketplace.  

For some reason, management does not see the forest for the trees and allows unnecessary suspensions to continue, alienating even more sellers and driving down sales.

The fact that customer service - including supervisors are powerless to exercise the smallest shred of common sense and reverse improper suspensions is yet another reason eBay finds itself destined for irrelevancy.

It is incomprehensible that eBay's management allows these actions against sellers to continue in light of the fact that sales have been on a slow and steady dive towards negative growth.

It does however, shine even more light on how disconnected eBay has become from their sellers and, in the process has accelerated marketplace implosion to a near fatal pace.

For the last decade, eBay's worst enemy has been their own failed management and the executive disconnect that has resulted in the downfall of what was once one of the most heavily trafficked domains on the Internet.

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: maxmad This user has validated their user name.

Wed Sep 30 15:51:58 2015

@toolguy

Your selling used, uncertified, worn out, expired, out of spec tools, and telling people they are ok to use on passenger aircraft repair,

yes, your correct, you and your items are perfect match for ebay, a company who couldn't care less  

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: Rexford

Wed Sep 30 18:38:13 2015

Sounds like toolguy could have some liability.

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: mjr55 This user has validated their user name.

Wed Sep 30 19:31:32 2015

The Late Late Show? Now that's something no one watches anymore.

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: Volvo351 This user has validated their user name.

Wed Sep 30 20:30:56 2015

Typical feeBay action when it comes to anything the least bit questionable: Shoot the Seller first, Ask Q's probably never! Who TF at eBay ever dreamed that by "cow" you could possibly mean female whale? Yes, we all know, sort'a, that male and female whales are sometimes referred to as "bulls" and "cows" but a huge animal swimming in the ocean is NOT the first thing that comes to mind when you say "cow" as in Mooo!

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

This user has validated their user name. by: bitbybit

Thu Oct 1 01:31:44 2015

Ebay failed Old MacDonald's Farm 101. No cows in California?

eBay Won't Correct Mistake over Seller Compliance   eBay Won't Correct Mistake over Seller Compliance

by: forrosebud This user has validated their user name.

Thu Oct 1 02:12:23 2015

@woodjungle... re: your curious and snotty little remark for the op.  Ebay is nothing but 'a-typical' with  actions they have implemented against sellers.      

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