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Tue Sept 22 2015 23:19:55

Beware eBay Double-Billing for FedEx Labels

By: Reader

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Dear Ina,
Just thought I would give you a heads up that your readers could use. I was just told by eBay that they are having a problem with FedEx labels... On top of all the OTHER issues with them, they are actually DOUBLE BILLING ME FOR THEM. They said they know they have a problem and they are trying to work it out.

Lucky for me I keep track of what FedEx Labels I purchase on eBay in an Excel Sheet. So when I was looking at my eBay invoice for the FedEx charges I found that I was billed for four different labels in June 2015 and then billed for the EXACT SAME LABELS (same tracking numbers) AGAIN in July 2015. 

The eBay Customer Service person told me some people have been double and triple billed for the SAME LABLES.  

So my advice to anyone using eBay FedEx labels - Keep the Customers Name, Date, What the Customer Paid, Cost of Label at time of Creation, eBay Invoice Cost, Weight at time of Label Creation, Weight on Invoice and Tracking number.  

I know it's a lot, but it's helped me figure out a number of problems with eBay / FedEx problems and it only takes a few seconds to add that info into an Excel sheet as you're printing your shipping labels.

Hope that helps others.
C.




Comments (12) | Permalink

Readers Comments

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

This user has validated their user name. by: Rexford

Wed Sep 23 07:00:26 2015

Monetize, monetize, monetize.  LOL

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

This user has validated their user name. by: iheartjacksparrow

Wed Sep 23 10:24:48 2015

Knowing how eBay works, I bet they're counting on the fact that most sellers will not review the monthly bills. Otherwise, why wouldn't this "glitch" be on the top priority list for being fixed? Let's face it: eBay is running out of ways to squeeze money out of sellers, so a "problem" like triple-billing for labels probably puts several thousand in their pocket each day.

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

This user has validated their user name. by: Rexford

Wed Sep 23 13:36:18 2015

And it has been said before, these "glitches" are never in the sellers' favor.

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

This user has validated their user name. by: bitbybit

Wed Sep 23 14:09:53 2015

This double-triple billing does not stop with FedEx Labels. This month I was triple billed for an online (not eBay)item purchase using Paypal credit. It showed as only one purchase in paypal so all appeared fine. However, looking in my paypal credit showed the same charge three times.

Had I not reviewed my account and reported it, I am certain the error would have stayed.

Their response:
''...a technical error may have caused one or more of your PayPal Credit transactions to be processed more than once. We have corrected the issue that caused this error and are diligently working to reverse any duplicate transactions from your PayPal Credit account.

We will send another communication confirming when we have reviewed your account history and any adjustments necessary are complete.''

All this double and triple billing pumps up Paypal and eBay's GMV and I am sure many users are not being diligent enough to catch these so called ''errors''. As I stated before the Paypal account showed one charge for one transaction and Paypal Credit showed triple charges. How many users are going to dig deeper into their accounts to find errors?

All these credit card, banks, merchant accounts want consumers to go paperless in the guise of going green. How much control of our own accounts do we really have?

I am sure errors do occur not just on eBay and Paypal, but the frequency with both speaks volumes IMO. When is a glitch really a glitch?


Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

by: Bloggo This user has validated their user name.

Wed Sep 23 19:48:06 2015

Q: Is there another major e-commerce site with as many glitches, billing errors and downtime as eBay?

A: NO

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

by: Massachusets Howler This user has validated their user name.

Wed Sep 23 22:25:21 2015

Absolutely CRIMINAL!

And for what we PAY!
I looked over my HUGE bill for the last 2 mos- international exposure and that dam shipping fee is KILLING me.
I am going to do 3 things before the month is out, to cut ebays take by half.

1. Kill my store- I, like many others here, sell clothing- not collectibles. If ebay is not giving me free insertions in my category WHY keep the store- no benefit.

$19.99 month for NOTHING.

2. NO MORE INTERNATIONALS- international adds a SHOCKING amount to my bill and we are unprotected anyways- so whatever ebay.

3. I HATE THIS but I am going to have to add the s/h to the start- the final value fee on shipping is just too much at the end of the month.

This should take my bill from $400 to $200, less sales, but I have got to do SOMETHING.

To double and triple bill these poor sellers on FedEx would make me want to climb a tower in San Jose- I have gotta close this store and begin getting away from this dirty greedy company.

Gotta get it down to just insertion fees and FVF.

Screw internationals.
No extras for ebay.
MH

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

by: comet This user has validated their user name.

Thu Sep 24 01:06:48 2015

@Mass Howler:::

I gave up on those insertion fees;  I have five accts with the lowered number of insertions now--one acct has not sold ONE THING since June tho.  The others--ones and twos.  

I can remember when paying the insertion fees was a part of doing business--and things were SEEN and SOLD--so no one really minded.  The few items that stubbornly did not sell were covered by those that did.  

When the insertions began to be MORE than the "profit"  off of what I was selling I decided--no more insertions for ME!  

20 items of clothing --that does not sell--takes up a fair amount of room here and also--if it does NOT sell--I have to use up MORE "Free"  listings to re-list.

I just saw that one of my items received--and had rejected--a "Best Offer"  that was $100+ LESS than the item price I had it listed for!  Not giving this stuff away!  

This IS endless.  And annoying.  In one way why they even "bother"  to throw us this "bone"  is beyond me--are people actually making SALES off of these paltry numbers?  Is it WORTH it?  

I am also not using the free higher promo numbers to list larger quantities as I then would be either using up the free ones to relist that stuff or paying.  I may be dumb but I am not stupid nor am I likely to FORGET that if I hit RELIST--I lose.  

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

by: rzbk This user has validated their user name.

Thu Sep 24 01:09:12 2015

A coincidence that I just finished talking to eBay's CS asking related questions but needless to mention they had no clue as to the answer.

Q-1. I voided a USPS shipping label that did not print and a pop-up says cost would be paid back in 21 or so IF the voided label was not used.
I asked CS why I did not receive some type of notice when (and if) that cost was in fact returned?

Q-2. Also asked why I have never received any monthly statement showing the actual amount paid FedEx compared to  the actual amount shown at the time of purchase?

I will follow-up these non-answered questions with PayPal and FedEx and report on any findings.

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

by: Postthoughts This user has validated their user name.

Thu Sep 24 04:38:43 2015

You should never buy your Fedex labels through ebay anyway. If you have to file a claim, you will be in for a huge surprise.  Fedex will tell you that ebay has to file the claim because ebay actually bought the label for you. Good luck trying to get ebay to file the claim, it won't happen.  Open your own account at Fedex and always buy your labels directly from Fedex if you want the insurance coverage.

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

by: Massachusets Howler This user has validated their user name.

Thu Sep 24 14:32:53 2015

Thanks Comet- You know how highly I think of your posts.

That international fee on relists, again and again.

I try to stay away from re-lists, you all KNOW I do, but it is so TIRESOME to re-write the SAME ADS again and again- I am only HUMAN!

Years ago the insertions were fine by me too as 98% sold- this garbage is adding up now and I have GOT to stop it.

I have always had a store but is the insertion fee the same as folks with no store now? If it is this should be a no-brainer for all of us.
Thanks for your kind comments Comet, always appreciated brother.
MH

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

by: Randy This user has validated their user name.

Thu Sep 24 14:38:49 2015

I discovered a TRIPLE billing for one label as far back as Dec. 2014. Even back then, eBay said they were aware of the problem. This has been ongoing for about a year now. They also are still charging FVF's when a buyer chooses to pay for a shipping service other than using the free shipping option.

Beware eBay Double-Billing for FedEx Labels   Beware eBay Double-Billing for FedEx Labels

This user has validated their user name. by: Anonymous Annie

Thu Sep 24 16:44:50 2015

I'm confident that eBay is fully aware that a large percentage of sellers won't even bother trying to recover the funds that were stolen, uh... I mean, billed-in-error.

During my final years at eBay, I'd just write-off any billing error that was under $10-15. Why? Because I knew I'd spend MORE than that amount of work and time and frustration in trying to get it back.

For me, it made no sense to be tethered to a telephone and unable to complete other more important tasks... so I just let it go.

I knew I was being ripped off, but I also realized that my TIME has VALUE too... and spending $20 worth of my time to recover a $10 theft, uh...I mean mistake, wasn't worthwhile.

In my opinion, it seems that eBay is not only AWARE of this fact, but perhaps they're COUNTING ON IT.



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