|Mon July 27 2015 09:58:41|
Buyer Opinion Trumps Photos in eBay Dispute
I wanted to contact you about a recent experience I had with eBay customer service as a seller. I received a communication from a customer stating that a vintage hat sold was "not as described." I communicated that the hat was as described but that I would honor my return policy and accept the item back.
The customer then proceeded to give me a low DSR for "Item not as described." I called eBay and asked them to remove it, because the flowers on the hat were photographed and clearly showed that I had listed honestly.
I was told by the CSR rep that they would have to go with the opinion since I could not prove what type of material the flowers on the hat were made of.
My question to the CSR rep was this: so eBay is accusing me of fraud and essentially calling me a liar? She agreed that this was essentially the way the policy was written. The buyer could say that the flowers were made of unicorn hair and eBay would side with them regardless. It's illogical.
This is an experience that is common to most eBay sellers. The truth does not matter in the least and eBay makes no excuses for that. So sellers beware.