I have been a member of eBay since 1998 and have been selling since 2000. I have heard the recent horror stories of how eBay has been treating sellers the past few years and I personally, have not had any major issues until now.
I had listed an item that did have flaws, fully disclosed the flaws on the listing and had very accurate pictures of the item clearly showing the flaws. Item gets purchased and not immediately paid for, filed a non-paying buyer case and after 3 days the buyer finally paid (1st indication of trouble).
I ship the item the next morning, tracking shows buyer received the item 2 days later, so far so good.
Three days after buyer receives item he leaves negative feedback saying the item was flawed. I asked which flaws and he stated back to me the exact same flaw that was disclosed in the listing (three times I might add).
So he then proceeds to file an Item is not as described case. Fine, I wait the three days to have eBay get involved, meanwhile he also files a case via PayPal. Ok, so it gets ridiculous but not unmanageable. I write back on both cases pointing out that yes, there were flaws which were disclosed several times on the listing, I also had NO RETURNS on the listing (like that makes a difference, eh?- )
"Returns: Seller does not offer returns. You are covered by the eBay Money Back Guarantee if you received an item that is not as described in the listing."
Well, as I found out, it doesn't matter IF it was as described or not. They should take that right off the selling options at this point.
Needless to say, I lost the eBay case with no further explanation, I guess none is needed...it no longer matters, if the buyer wants out of the sale they get OUT of the sale, at MY cost for return shipping!
I am pretty done with eBay until they actually honor some type of seller protection. I use to have a Premium Store listing 800 items per month on average. Now back to basic, 190 items a month on average. That will be greatly reduced as the existing items sell off.
I've dabbled with Amazon (doing well) and Bonanza (doing fair). After the news of eCrater listings showing higher in Google search I will be going back to them for a bit as well.
Sorry for the long note but I HAD to vent!