Good morning, once again I contact you regarding eBay, I feel sometimes like I need an eBay Shrink.
Is anyone else dealing with unreasonable expectations being set with the Fast and Free program and USPS Deliveries?
I just had a buyer open a case for product not delivered on time/not received. The product was ordered and shipped on 6/23. The post office is showing estimated time for delivery 6/27. The case was opened today 6/28.
I talked to a CSR who said the case was able to be opened because the shipping delivery expectation was 6/27 the next day the case can be opened. I get it, but the USPS site even states First Class Mail is 3-5 business days, this was only 4 business days if you count day one (6/23) which no one counts.
The buyer stated he was very upset that the product did not arrive when expected. Which I do get, but I question why this is a major issue, anyone dealing with the US Post Office understands this. In fact I left my phone number on the message back to the buyer, he called me, and after spending 1/2 explaining his life story to me, he told me the post office in his area cannot find his address and delivers his mail to his neighbors all the time.
I have had to make a painful decision today, we are getting rid of our TSR status. I am changing my shipping time to 2 days instead of 1 on all of my products. I simply cannot stand to keep getting beat up by the eBay management decisions that are clearly not realistic. I have news for all, drones will not help either for delivery, they will have failure points as well. You simply cannot deliver a cost effective method and 100% guarantee that the Post Office will get things there on time, not going to happen, no way, no how, and no reflection on the Post Office. Some one at the Post Office management should address this with eBay, they are taking the blame for eBay's unreasonable expectations that are being set.
Over the last 4 years we have moved 60% of our business off eBay, which has been good for us, not eBay. I still like and have very nice customers on eBay and have very high ratings, I just cannot deal with a business partner that raises expectations beyond what is reasonable. If my sales drop further on eBay due to this so be it, I cannot continue to get beat up by a group of people that have no reasonable idea of what is right. Even the buyer clearly admitted that they have an issue with their local post office.
Has anyone else removed themselves from the TSR program this way? What has the outcome been?
Frustrated that folks in ivory towers make decisions to "make themselves look better" and then beat up a small business person to make it happen.
Thanks for listening once again.