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Wed June 17 2015 10:17:04

Seller Shocked eBay Published Home Address in Marketing Email

By: Reader

Sponsored Link

Dear Ina,
I just discovered a privacy issue that can tag along with the follow/followers privacy post. I find this issue extremely disturbing. 

I frequently send out announcements when I set a sale or promotion. I decided to look at my complete announcement that went out and I scrolled all the way to the bottom. To my shock, my complete address was listed beneath eBay's address! 

Why in the world does eBay need to print my complete address? The city and state would suffice if need be. So, people who follow me and may have never bought anything from me, now have my personal home address! I'm sure many other sellers work from home too.

All a follower has to do is mail something to my store name at that address and it will be delivered! 

Please everyone, tell eBay to implement privacy. It's one thing if I decide to show my personal address on a packing slip or return address to someone who is actually buying something from me but a completely different issue when eBay volunteers my address to anyone who chooses to follow me by signing up to receive newsletters and promotion/sale notices.

Thank you,
WellSpring




Comments (26) | Permalink

Readers Comments

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: ajeweler This user has validated their user name.

Wed Jun 17 10:45:24 2015

They say this is by law they have to publish this same thing happened to me exactly I have a brick and mortar store I spend 12-14 hours a day there, and I am a licensed jeweler, this brings up serious issues with safety of me and my family, there are people out there that will try to rob you for the smallest amount of money, when I asked them to stop doing this my messages had the following reply,

thanks for taking the time to send us your ideas and proposals. We're always
happy to hear from our members and welcome comments about our
services.

We're committed to improving our website to make it a
fun and safe place to buy. However, please note that our company policy does not
allow us to accept or consider ideas or proposals other than ones we have
specifically requested.

Please understand that this policy is
intended to avoid the possibility of future misunderstandings when new products,
services, or features developed internally by our employees might be similar or
even identical to your idea or proposal.

Important: Any comments
or materials (including questions, technical or creative suggestions, and ideas)
that you send to us aren't considered confidential or proprietary.


now can you imagine that place my family in harms way to benefit their venue, in addition my insurance bonding me was upset and against their rules

when I told the rep this after a hour and a half later the reps reply was "your insurance company works for you and you need to address the issue with them as we are required by law when you run a sale to publish your info at the bottom of each page, I can feel your frustration however it is our policy"

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: exdwh This user has validated their user name.

Wed Jun 17 11:47:27 2015

The sender's address is a legal requirement for any bulk e-mail. I know I've seen an eBay warning/disclaimer in the past. Maybe it's been removed.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

This user has validated their user name. by: iheartjacksparrow

Wed Jun 17 12:12:25 2015

Another reason that every eBay seller should get a post office box and have that as your confirmed eBay and PayPal address. I've had a post office box for about 25 years (due to another issue, not eBay) and it's great that people don't automatically know where I reside. I've also got a good security system in place.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: sasikat9 This user has validated their user name.

Wed Jun 17 12:48:10 2015

Ah the wonders of a post office box.  HEY FLEECEBAY print all you want. Haven't check the po box in months.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

This user has validated their user name. by: Basset

Wed Jun 17 14:35:13 2015

You know, I've never noticed that - it IS in the fine print - I just looked at a sale notice from a seller that was sitting in my inbox. Sure enough, there is the home or business address.  

Based on the fact that sale items really don't stand out in search much anymore, this seems to be one more justification for - ''Why bother'' regarding running sales.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

This user has validated their user name. by: Anonymous Annie

Wed Jun 17 15:43:25 2015

I use iContact for my mailings. It's a legal requirement when using their service. (Fortunately, the folks at iContact make it very clear that it's a requirement.)

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

This user has validated their user name. by: Philip Cohen
Web Site

Wed Jun 17 19:22:52 2015

"Why in the world does eBay need to print my complete address?"

Even if it was not a statutory requirement, eBay would probably do so anyway, so the buyers can approach you directly and cut eBay out of the sale; isn't that the sort of logic we constantly see from eBay?

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: yesmikan This user has validated their user name.

Thu Jun 18 00:32:09 2015

Wow. Yep, just checked my last Sale email, and my full apartment address is there.

Though I think this complies with US law for mass email.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: Redlion This user has validated their user name.

Thu Jun 18 00:50:53 2015

legal requirement.  Concerned?  Get a PO Box.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: comet This user has validated their user name.

Thu Jun 18 02:39:36 2015

Wait--what?  You allegedly need to have your PHYSICAL ADDRESS published on a--MASS EMAIL?

EMAIL???

Seriously??

What genius dreamed THAT one up?

I thought--silly me--one of the points OF email was--that you are NOT USING YOUR PHYSICAL ADDRESS.  

Whose "Law"  IS this???

I get LOTS of mass emails and I doubt that most of them have a physical address;  in fact on a few of them I wish they DID as there are a few I would like to send snail mail to!  

Are there different CLASSES of mass emails?

Seems absurd and some ones way of justifying their "job"  to me---Oh well it's Thursday lets think of something to make sure I still HAVE a job on Monday---

Where is Douglas Adams when you NEED him???

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: arisdisc This user has validated their user name.

Thu Jun 18 02:48:55 2015

No offense, but you need to change your information with Ebay. I never looked at the promo emails before either, but just did, and yes, my PO BOX address is listed, but not my home address. That's because I registered my PO Box number as my address with Ebay years ago.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: Katie This user has validated their user name.
Web Site

Thu Jun 18 05:13:12 2015

Get used to it.  Your address along with your birthday and complete family history are all over the net.  Along with your pet's name and favorite color.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: KV This user has validated their user name.

Thu Jun 18 06:49:37 2015

Why in the world do you give out your personal home address to anyone on the Internet? Why do you think that giving it to people who buy from you is somehow safer than giving it to people who subscribe to your newsletter? Get real: any one of them could be a chainsaw rapist.

If you don't take your privacy and safety seriously, why do you expect eBay (of all companies) to do so? You brought this on yourself.

I use my private mailbox address and Google Voice number for everything. I recommend you do the same.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: papergoy This user has validated their user name.

Thu Jun 18 07:27:10 2015

You don't mention what state you're in (I'll just have to check the marketing email I guess), but per New York State Law, all online sellers are required to provide their address (a PO Box will suffice if applicable).  Your state may have the same requirement.  Amazing how few people actually comply (I do of course), and I wish NY State would enforce the law and fine every seller who is evading the law.  It would make things better for those of us who actually aren't criminals (same with clamping down on those who don't charge sales tax as applicable)

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: ajeweler This user has validated their user name.

Thu Jun 18 09:37:40 2015

The mass e mail law states that one or two things must be present

1 a physical address by sender
2 a opt out button to receive such emails

so as usual ebay finds a loophole firstly they blame the seller (emails are generated from ebay) therefore it should be ebay name and address secondly there is no opt out from receiving these mails (ebay does not wish you to opt out)

Ebay goes thru great measures not to disclose your info example E**Y as your seller id,

again there may be legal issues here

ebay agreement states they will not sell your info to 3rd parties and uses every "effort" to protect your identity

if it is a legal requirement why do they not place your phone number in the same area why? because ebay does not want you to cut them from the middle of making money

I wonder if in the apartment or house number or second address area if one could place like their website example

ajeweler
speeditrade
123 ebay street
fleecebay, usa 800 867 5309

this would be great ads to bring others to your private website,

however once they read this and all of us know they watch this website they may make another policy lol

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: Biglouis This user has validated their user name.

Thu Jun 18 11:00:00 2015

Under EU law sellers located in the European Union have to display the ''physical address'' from which they trade. Many of us who trade from home use a ''virtual office'' for reasons of privacy and security. Mine provides me with an innocuous looking street address (not a box number) as I have no intention of publishing my home address on the Internet. Technically this is illegal but like so many whacky EU laws I treat it with the contempt it deserves.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

This user has validated their user name. by: Philip Cohen
Web Site

Thu Jun 18 13:41:24 2015

@ajeweler,

There are no legal issues with eBay's "x***y" bidding IDs; that additional anonymity was introduced by eBay solely to make it harder for buyers to identify the unscrupulous auction sellers' shill bidders ...

The ugly reality of eBay’s demonstrable, calculated, facilitation of endemic shill bidding wire fraud on consumers on its auctions marketplace … http://bit.ly/11F2eas

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: rachel This user has validated their user name.

Thu Jun 18 14:16:43 2015

A P.O.Box is not a physical address if you use USPS. However places like mailboxes etc have the physical address of mailboxes etc. In fact way back when a scammer seller that had been around a long time using multiple selling ids with different relatives names on them, had used a mailboxes etc address as a physical address. One of the scammed buyers was close to the area so went there only to find it was a mailboxes etc. However one time I had to fedex a payment so I had the physical address. Did not do any good because she had used a relative name that passed away and specifically used it to wait until their death to say " my uncle died and there is nothing we can do. He left nothing. i was just helping him"  

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: bb6 This user has validated their user name.

Thu Jun 18 18:25:21 2015

@Comet and @OP.....WAKE UP Rookies!  Its part of the Can Spam Act from 2003. You are just seeing this now? This hasn't been news for 12 years!

If you are going to mass email people you need to know and read the rules.

Seller Shocked eBay Published Home Address in Mark   Seller Shocked eBay Published Home Address in Mark

by: wellspring This user has validated their user name.

Thu Jun 18 19:59:58 2015

So, I opened a PO box today. USPS said I could use their address along with PO#. Changed eBay and PayPal. Also changed email addresses for both. Ebay said I couldn't have the same name for user name and email. (Long time since I setup account, forgot about this rule). I asked, ''why can't they be the same? It looks more professional.'' Ebay rep reply, ''it has to be different so other Ebay users can't contact you direct.'' How nice. They can publish our complete mailing address but we can't have our email name be the same as store name. I'm not sure how another Ebay user will figure out the @xxx.com unless of course they purchase from me and then my email is exposed anyway on PayPal. Oh well, security measures now in place.  

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