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Mon June 15 2015 15:38:10

International Returns Afflict Domestic-Only eBay Sellers

By: Reader

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Dear Ina,
I was on the phone with eBay for 2 hours 10 minutes with this problem. An item was purchased from me with a Doral, Florida destination two weeks ago. Today the buyer left me a negative feedback and has begun the return of the purchase by DHL from a Central American country.  

I do not use International Shipping at all since they stopped guaranteeing the shipments. This was a case of a buyer going around my site to obtain an item from me internationally.  

Here is what I got accomplished with the two hours and five representatives on eBay:

1) Check each address of every buyer before printing the label. If you see Letters or Numbers beside the Buyer's name that is the identification of the address and one of SKYBOX forwarding places. Immediately cancel the transaction using the "wrong address" category. You will NOT (according to eBay) receive a defect for this action. Refund the money. Do not correspond with the Buyer at all. Do not agree to accept a return.

2) eBay removed the negative feedback because the item was opened in customs and no one knows what was removed or damaged in the custom inspection. In Miami there are so many thefts in customs that it is the biggest fraud in the mailing professional services.

3) Look at every single address - I was lucky and got the negative removed, but the first four reps told me that it was the "opinion" of the buyer and they could not remove it. My opinion was that the buyer committed fraud by doing an end run around eBay rules.

I will refund this buyer if the item is returned in unworn and undamaged condition. I will take my appropriate re-stocking fee. 

It is a shame that eBay is not more seller friendly. 
Thanks,
S.




Comments (24) | Permalink

Readers Comments

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

This user has validated their user name. by: Basset

Mon Jun 15 16:22:41 2015


Thanks for the warning, OP. I have never heard of SKYBOX.

I looked them up online - it appears $36 a year gets you an address in the participating country of your choice?  Otherwise, sounds like a mini-me of global shipping.

Wonder if a caveat of ''Please, NO SKYBOX address purchases - Skybox purchases will be refunded and cancelled.'' or something similar is called for.


I don't know if I would have questioned numbers appearing on the label by the address. I could not find a sample of what these labels look like. Are the numbers to the left or right of the buyers name?


International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

This user has validated their user name. by: Rexford

Mon Jun 15 19:47:41 2015

Can't eBay do better than this?  If you have "no international shipping" that should be enough to keep you from having to refund a buyer for something returned from an international destination.

How's international shipping going for you these days eBay, since you are forcing sellers to pay return shipping?  We no longer sell internationally for this very reason.  eBay went too far.  It will surely cost them.

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

This user has validated their user name. by: iheartjacksparrow

Mon Jun 15 21:38:36 2015

I had something similar occur with an eCrater sale. The ship to address was in Seattle, but the credit card was issued to an address in Australia. I did an internet search on the address and discovered it was a re-shipper for addresses in Australia and New Zealand.

I canceled the sale and told the buyer that I could not take the chance that this shipper would repack in the same careful manner that I did, and was afraid that I would get a chargeback for a destroyed item.

The buyer then asked me to ship to a friend of his in San Diego. I refused, stating that if the friend reshipped, along with the possibility that he would not pack carefully, if it was lost in the mail, he (buyer) would be looking for me to refund his money since his friend would have done nothing wrong.

He finally had his friend buy the item for him, so hopefully the item arrived safely in Australia.

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: Russ This user has validated their user name.

Mon Jun 15 22:28:09 2015

Once, when I used to sell on eBay, I utilized the seller preference section to exclude any sales to any address other than one in the US.

One listing ended with the winning bidder having a German address.  Once the shipping information was shared, the letters ''DE'' appeared in the address which I assume stood for Deutschland.  The USPS code for Delaware is, of course, ''DE.''

Fortunately, I contacted a mature, level-headed, understanding buyer (remember those??).  I opted to complete the sale which resulted in an excellent transaction.

Not quite sure exactly how the buyer was able to override my preferences but eBay's top-notch technological skills may have had something to do with it by way of ''DE.''

So glad I no longer have to concern myself with this ''venue.''  Still have a morbid fascination for watching the demise of this stinking, sinking scow.

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: buyerbabe This user has validated their user name.

Mon Jun 15 23:12:55 2015

every seller should ship to nothing but reshippers.  as long as you can prove it is a reshipper, the buyer loses their protection.  any neg or low star rating can be removed, and no inr case past the ship to US address, no snad if you can prove it.

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

This user has validated their user name. by: shabbychick

Mon Jun 15 23:36:11 2015

Gee, if its so easy to see the letters or numbers after the name, could not Ebay automatically check for Skybox addresses and cancel the sale rather than leaving this up to the unsuspecting seller?
Oh, thats what an intelligent company with a soul would do. Never mind.  

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: pace306 This user has validated their user name.

Tue Jun 16 00:00:22 2015

I may be wrong - or its changed (damn eBay MBG program) ....

It used to be - once an item gets reshipped out of the country or is sent to a trans-shipper, then theres no defect/snad/neg.

As far back as I can recall - that was ALWAYS the way it was ...... when did it change?

Or is it ANOTHER ploy to get people into the GSP ?

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: fashionista This user has validated their user name.

Tue Jun 16 00:46:52 2015

I agree with buyerbabe & pace, if and item is forwarded, all buyer protection is lost. I haven't seen anything change to the contrary.
Maybe Ina can clarify

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: fgilles02420 This user has validated their user name.

Tue Jun 16 06:25:44 2015

I haven't sold on ebay since 2008 so I may be missing something. But where I sell now, I ship internationally only on a case by case basis. I have paypal set to reject any sales with either international ship to addresses, or from non US paypal accounts. I've assumed this would prevent all international sales.

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: fgilles02420 This user has validated their user name.

Tue Jun 16 06:27:28 2015

I haven't sold on ebay since 2008 so I may be missing something. But where I sell now, I ship internationally only on a case by case basis. I have paypal set to reject any sales with either international ship to addresses, or from non US paypal accounts. I've assumed this would prevent all international sales.

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: Moonwishes This user has validated their user name.
Web Site

Tue Jun 16 08:36:26 2015

This is not a problem exclusive to ebay. Nor is the only reshipping program available called Skybox. Here is one example of a forwarding address as I have received a few!

Ship To:  AXXXX BXXXX
6703 NW 7th St.
SJO 13412
Miami, Fl 33126-6007

I'm not giving away a buyers address here as it is the reshipper's address. I have never had a bit of trouble with these sorts of sales until some buyer flaked out on me, screaming at me via email that I hadn't included an invoice with her shipment. Well up to that point, I just shipped to the address that was cleared to do so by PP or
amazon so I wasn't really sure what it was other than possibly a State Petitionary (thought the number was their inmate code-I used to be a jail nurse). So anyhow I told this buyer that she could easily go on Amazon and get a copy of her invoice since Amazon (as far as I can figure out after selling there for 13+ years) doesn't make an invoice available to sellers but it does for the buyers. Since that point, I make my own form of an invoice to go in the packages since I guess they wanted more than the packing slip. Like I told the buyer how was I supposed to know she was from out of the country?! According to her all sellers sent her an invoice and I was lazy for telling her to go get it herself, which she could have done in about 30 seconds and saved herself all that rage.

I have gotten a lot of these types of sales via Amazon and also from ecrater. So far at least 6 this year. Their code can be in different spots on the address.

Why do I take them and not cancel them? Amazon doesn't like us to cancel orders, I need the money, I have delivery tracking to Miami (or other city) ONLY and so once it is delivered there, my responsibility ends as far as I am concerned. How ebay can give you problems because something was delivered past the point of the address is ridiculous. Thankfully I have a pretty scam free inventory and nothing to break so easier for me. Everyone needs to evaluate their own store for whether it is worth taking a chance, but for sure you need that DC which is easy to do now that you get it for free with on line postage.

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: GotToGetOut This user has validated their user name.

Tue Jun 16 08:47:08 2015

I have not had a problem with reshippers. I get a lot of orders that go to Japan for some reason (maybe because I sell china and they love fine porcelain). They always ask me to put the item # on the package and that is the only requirement. It always works out great -- at least so far.

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: ajeweler This user has validated their user name.

Tue Jun 16 09:59:03 2015

I had this happen one time on a Rolex watch, 2500.00 sale watch was new in box with tags and paperwork, (less expensive model. buyer was from calif but bid came from china he was using his brothers account, once the watch was received not as described case, because his brother "said he did not believe it was real as the price was too cheap" in addition the brother shipped 2nd day to china, were the watch was opened, it was at this point in high value claims, the rep said I have to take watch back, so I agreed, at this time they did have seller protection (about 3 years back) when the watch came back they shipped a cheap Chinese copy of what I shipped, I opened the package while video taping the watch, I also had video of the serial numbers going to buyer and packaging as I did with all expensive watches and items, I had this on YouTube at the time when I received it back ebay wanted me to continue commutation with buyer even though the counterfeit had no serial numbers at all and clearly the one I shipped was serial numbered, along with appraisal on the item with pictures, the buyer never responded at all, it took me over 10 days and many hours on the phone before ebay finally paid me I had to furnish to ebay the receipt of my cost on the watch, I did, ebay seller protection only gave me back my cost on the watch 2200.00 and did credit my fees, but I had listing labor and costs that they would not cover, but I did finally get them to cover close to my cost what was into the watch for, I lost I think about 75.00 total that they would never pay, at this time I knew it was a scam buyer, however left a bad taste in my mouth to this day. and I still have a battery run counterfeit rolex that placed into a case with a sign in my business telling others this is what you get for shipping to other countries , funny thing is it took over 4 months to sell the watch ebay only gave me credit on the listing fees for the month that the buyer purchased " because there was no buyer the fees were still due" this is criminal of ebay to do this to people, in addition I stopped selling expensive items, and the buyer to this day is still online on ebay he made 4 purchases and the account was opened 2001

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

This user has validated their user name. by: Philip Cohen
Web Site

Tue Jun 16 12:48:59 2015

Let's face it, eBay does not care about fraud except when it is a fraud on eBay; indeed, demonstrably, eBay will aid and abet fraud on both buyers and sellers, as long as that fraud has a positive affect on their revenue ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

This user has validated their user name. by: Tula

Tue Jun 16 12:59:38 2015

@Moonwishes: I do believe Amazon has packing slips/invoices available to sellers. I print them all the time. Maybe that's what the buyer was looking for?

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: comet This user has validated their user name.

Tue Jun 16 13:54:06 2015

I have had a few items I suspect have gone off to other countries AFTER I shipped them (because of those codes!)  but I don't know for sure.  

Kinda makes no sense as I don't have a problem with MOST worldwide shipping (No Korea; Iran Iraq Sri Lanka or Nigeria tho!!!)  and I SAY this on my listings---I have shipped worldwide both for ebay and other business for 40 years with almost NO problems--in fact the ONLY problems I have ever had were of course from ebay scammers--and even those have been few.  

In fact in a former life I used to ship fine jewels and watches including Rolex ---in those days a LOT of my shipping of these went to the Canal Zone oddly enough!  I remember that always sounded exotic to me---

Nowadays I also have a note on my ebay listings that if the buyer is off shore and they CONTACT ME they might get a better quote on shipping----some do;  some don't;  some will;  some won't!!!!

I even send translated notes to these potential buyers IF they bid without reading this-I used to offer to cancel and sell off-site----but now that I can get a big fat DEFECT for cancelling --even for the most innocent of reasons such as item was discovered to be damaged---I feel bad but they pay the inflated Registered prices that ebay insanely demands.  

Thus a 6 Oz package that SHOULD cost $13 to mail costs $31---Gee now THAT don't discourage buyers now do it???

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: Tiffee Jasso This user has validated their user name.

Tue Jun 16 15:31:36 2015

They do not call it BRIC countries for nothing. You get hit on the head almost every time you deal with any of these countries. As for selling Rolex watches Internationally, you take a 99.9% risk that you will lose your watch and money and still pay fees for the privilege of being scammed.  

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: zenbreeze This user has validated their user name.
Web Site

Tue Jun 16 18:41:22 2015

I've gotten a couple of those skybox orders.  The next time I'm going to check with Amazon about their policy if the item is then reshipped and either returned or doesn't arrive after that point.  I had naturally figured that the seller would only be responsible for proving the item got to the original shipping address.  And, if the buyer (or whoever the item was shipped to) then wants to return it, it's on them if they're in another country.    

It doesn't particularly surprise me about eBay's ridiculous and completely impractical response.  If you ship to a US address, you should only ever be responsible for US shipping costs.  It doesn't matter where (or if) the item is shipped somewhere else after.  What is someone were visiting & bought something here, then went back home to another country?  Say I sell something to Joe in Pennsylvania who gets on a plane and takes the item to his grandmother in Sweden, who doesn't like it.  Is it on me to pay return shipping costs from Sweden?

Also, if the buyer is trying to skirt around the seller's policy of only shipping to US addresses by using a forwarding address, any liability should be on them.  That's their decision and they know they're doing it.  It's not like they're unaware their item is being forwarded from the US.

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: spirit-of-shiloh This user has validated their user name.

Tue Jun 16 21:34:36 2015

What is SkyBOX?

The majority of stores in the U.S. only ship to addresses within the continental United States. By having a personal address in the U.S. you’ll have the ability not only to buy the best available products but to subscribe to magazines and catalogs as well as access to special offers and promotions valid only in the U.S.

SkyBOX will assign you a personal address in Miami, Florida to use as your U.S. shipping address in which to receive your packages and documents with delivery to your home or office, free of complications.

Once you have registered, your address will be as follows:
(Your Name)
1900 N.W 97th Avenue
Suite # (your SkyBox number)
Doral, Florida 33172

Upon receipt of packages at your SkyBOX address, SkyBOX will take care of its reception, international transportation, customs clearance and delivery to your home or office

International Returns Afflict Domestic-Only eBay S   International Returns Afflict Domestic-Only eBay S

by: spirit-of-shiloh This user has validated their user name.

Tue Jun 16 21:44:09 2015

Reviews

http://www.complaintsboard.com/complaints/skyboxnet-c61
376.html

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