|Mon June 15 2015 15:38:10|
International Returns Afflict Domestic-Only eBay Sellers
I was on the phone with eBay for 2 hours 10 minutes with this problem. An item was purchased from me with a Doral, Florida destination two weeks ago. Today the buyer left me a negative feedback and has begun the return of the purchase by DHL from a Central American country.
I do not use International Shipping at all since they stopped guaranteeing the shipments. This was a case of a buyer going around my site to obtain an item from me internationally.
Here is what I got accomplished with the two hours and five representatives on eBay:
1) Check each address of every buyer before printing the label. If you see Letters or Numbers beside the Buyer's name that is the identification of the address and one of SKYBOX forwarding places. Immediately cancel the transaction using the "wrong address" category. You will NOT (according to eBay) receive a defect for this action. Refund the money. Do not correspond with the Buyer at all. Do not agree to accept a return.
2) eBay removed the negative feedback because the item was opened in customs and no one knows what was removed or damaged in the custom inspection. In Miami there are so many thefts in customs that it is the biggest fraud in the mailing professional services.
3) Look at every single address - I was lucky and got the negative removed, but the first four reps told me that it was the "opinion" of the buyer and they could not remove it. My opinion was that the buyer committed fraud by doing an end run around eBay rules.
I will refund this buyer if the item is returned in unworn and undamaged condition. I will take my appropriate re-stocking fee.
It is a shame that eBay is not more seller friendly.