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Wed June 3 2015 00:26:44

eBay Frustrates Buyers Trying to Take Advantage of Sales

By: Reader

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Dear Ina,
In regards to a seller (store) wanting to set a combination of an item discounted (ex: 15% off sale) AND a promotion (ex: Buy $30, save $5), there is a major problem that affects both buyer and seller. 

Apparently, even if the seller has "NOT" checked immediate payment due on any of their listings, eBay has implemented an immediate payment due on items that have been placed on "sale." 

By eBay forcing immediate payment per item on a buyer, it prevents the buyer from purchasing multiple items as they forced to stop and checkout and pay for each item individually. 

Bottom line is that due to eBay forcing the buyer to pay immediately when an item is on sale, the "promotion" that a seller set up to bring buyers to their store in hopes of purchasing more items ends up being negated. 

This issue was just discovered this weekend when a buyer took the time to detail their frustration with this issue and stated that it is a repetitive problem when trying to purchase multiple items from a seller offering both discount and promotion. They blamed eBay!

I know this doesn't make sense but it is truly happening. In fact if a seller has multiple stores they can check it out for themselves buy setting up a sale on their items as well as a promotion. Then go into one store to buy in your other store. Yes, you can put something in your cart but when you proceed to request an invoice from seller, you (as the buyer) will get a message, "Because the seller is offering discounts on the items, you cannot request a total." Thus, the buyer is forced to pay for each item individually.

As any seller knows when a buyer pays for items individually, new problems arise. First, you must know how to combine the items (NOT thru sales record) and be prepared to immediately ship the items (packaged, know the weight, etc) when doing so as the system will want you to proceed to print the label. 

And forget building in a little extra for shipping as eBay does not allow you to hide the postage; thus the buyer knows exactly what it cost to mail compared to what they paid. I often allow for the cost of the box, packing material and a portion of the fees when setting my shipping cost but at least I have an option in the regular eBay shipping label or stamps.com to choose to "hide the postage." Can't hide the shipping when combining items that were paid for individually in eBay.

But the real problem here is that a buyer is prevented from purchasing multiple items in one transaction in order to take advantage of both promotions, the discount on the item and the bonus discount for purchasing multiple items (other promotion options are available but the example of "Buy $30, save $5" is the type of promotion I know of right now to have this problem. Other promotions may be affected too.) 

End result, is unnecessary frustration for both buyer and seller and unnecessary time adjusting shipping, refunding $ for the "promotion" etc. 

If this has not been covered, please put this out there for other seller's experiences and feedback. It's bad business for eBay to require immediate payment when the seller has not. It's one more way of eBay making it difficult for both buyer and seller to complete the transaction and is utterly and completely senseless. (I know, what else is new?) 

eBay please wake up and fix this problem!!!
Thank you,
M.S.




Comments (19) | Permalink

Readers Comments

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

This user has validated their user name. by: Philip Cohen
Web Site

Wed Jun 3 03:13:51 2015

Gee, why am I not surprised at this situation? Clearly, eBay does no testing before launching new code ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: ajeweler This user has validated their user name.

Wed Jun 3 08:54:00 2015

yep, another lashing by the very same company that should be completely shut down, sad part is op will receive defects or at the least another 2 hours worth of labor sorting things out to help buy achieve the purchase, I honestly think this is done in order to help sellers that still are there loose top rated status

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: exdwh This user has validated their user name.

Wed Jun 3 11:25:50 2015

What about the eBay cart? Are there items that can't be added to the shopping cart?

I know that second-chance offers require immediate payment. There have been times I've wanted to combine shipping with other items from the same seller.

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: wasteland-mechanic This user has validated their user name.

Wed Jun 3 13:50:39 2015

How do these clowns expect us to follow the rules when they CONSTANTLY change them?

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: ajeweler This user has validated their user name.

Wed Jun 3 14:10:25 2015

ebay 12 step program

1. We admitted we were powerless over eBay—that our sales and shipping had become unmanageable.



2. Came to believe that getting away from eBay and finding other selling sites could restore us to sanity.



3. Made a decision to turn our sales and our items over to the care of other online sites. 4. Made a thorough inventory of our items.



5. Admitted to God, to ourselves, and to other human being...s the exact nature of evil eBay.



6. Were entirely ready to remove all our items from eBay.



7. Steadily removed our items from eBay.



8. Made a list of all the ways in which persons had been harmed by eBay.



9. Made direct warnings about eBay to other people wherever possible.



10. Continued to grow our item inventory and promptly listed it on other online selling sites.



11. Sought to improve our contacts and sales at other sites online.



12. Having had a rude awakening as the result of having dealt with eBay, we tried to carry this message to other current and former eBay sellers, and to practice these principles in all our affairs

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: maxmad This user has validated their user name.

Wed Jun 3 14:31:10 2015

Issue after issue,



Another really bad issue that some sellers don't even know about is turning on the setting ''buyers must have a paypal account''  in buyer requirements, thinking it is no big deal.

This setting actually blocks buyers from purchasing that have not ''linked'' their paypal account to ebay, even if the buyer has a paypal account,  it's been like this since they offered the ''Link your paypal account to ebay for quicker checkout''

As soon as you try to add the item to cart or purchase, a big warning sign pops up saying you don't meet buyer requirements,


You really couldn't run a company any worst then ebay is run,

If only the shareholders knew what was really going on there, there would be some explaining to do.

One day the truth will all come out, for all to see,

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

This user has validated their user name. by: iheartjacksparrow

Wed Jun 3 15:33:17 2015

It's obvious that eBay has not thought of every possible situation which could arise (i.e., sale and discount for multiples at the same time). I think this is just another example where the people programming the site are lazy or don't beta test before unleashing it on the world.  

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

This user has validated their user name. by: Philip Cohen
Web Site

Wed Jun 3 16:36:24 2015

@maxmad,

Well you, and every one else, have the opportunity to tell the shareholders what you think by expressing your views on the SeekingAlpha.com article that Ina has just reported on at

http://www.ecommercebytes.com/C/blog/blog.pl?/comments/2015/6/1433
353164.html/1/0#1433361277


The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: f4f This user has validated their user name.

Thu Jun 4 00:32:22 2015

This is not just happening when there's a discount on the items. I recently tried to buy two pairs of shoes from one seller, and after adding both to my cart and clicking "request total from seller," I got an error message saying the seller does not combine shipping. The seller had combined shipping rates posted in her listings. She ended up having to add Best Offer so I could offer amounts that resulted in the correct total.

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: Tiffee Jasso This user has validated their user name.

Thu Jun 4 03:20:05 2015

This happens because there is no one at Ebay in programming and promotions that has any experience in how these things work in reality.  

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: Ebay's Slow Death This user has validated their user name.

Thu Jun 4 03:54:44 2015

I don't think the problem has much to do with Promotions and offering discounts.

It seems like Ebay is requiring Buyers to buy most things separately, and pay immediately lately.

I just had a problem today, where a Buyer asked if I would take a lesser amount for three items. I said that would be fine. To just put the items in the cart and ask for an invoice.

He went ahead and bought the three items for the regular price and ask for a refund. He said Ebay wouldn't allow him to ask for an invoice.

It seems like sending a Combined Shipping invoice has become more difficult over the last several months. I think Ebay wants individual transactions, because they make more fees that way, and so does PayPal.

Ebay is becoming increasingly difficult to deal with (well Duh!). However, I have three accounts on Etsy, that I work hard listing stuff on. But, sales there are very slow. It's really discouraging.

Then this Buyer immediately sends me a, ''I received an item that wasn't as described'' message to ask me to send the refund. I panicked! I was surprised to see it hadn't opened a Case against me, and put a Defect on my account.  It always has in the past.

It is as though Ebay changes things everyday. It is like sitting down at a poker table and not knowing the rules of the game. The other players keep yelling, ''You lose!''

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: TRSeller This user has validated their user name.

Thu Jun 4 07:41:17 2015

Ummm.. you do realize ebay has a nifty little something called the "Add To Cart" button? Although it only works when shopping ebay. COM and using a regular browser (I.E, Firefox,Chrome,etc) as opposed to a smart phone (their page layout is different for smartphone browsers)  - Solves that problem many times for us when a buyer (often enough an international buyer via GSP) contacts us about combining shipping.. a few seconds to cut and paste our standard reply re the shopping cart and we usually make many sales that would have gone elsewhere otherwise..  

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: blaumann This user has validated their user name.

Thu Jun 4 08:56:12 2015

Ebay labels DOES allow the hiding of postage costs. I do it every day.

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: grandolddame This user has validated their user name.

Thu Jun 4 10:58:57 2015

ajeweler, I am loving your 12-steps!  

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: minnie This user has validated their user name.

Thu Jun 4 11:45:41 2015

Both ebay shipping AND Paypal shipping allow you to HIDE the cost of postage.  In ebay, check the LABEL PREFERENCES & RECEIPT in upper right hand corner.

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: ebay refugee camp This user has validated their user name.

Thu Jun 4 12:13:08 2015

There is no time for testing to see if their programming is competent. Those employees are have been transferred to money counting room to make sure JD is getting every penny he can .

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: ajeweler This user has validated their user name.

Thu Jun 4 16:33:26 2015

@grandolddame it is for Shure the truth at this point we all should follow the addiction and move on with our lives, or at least ketch them in something that Phillip and Ina have been trying to expose for years the illegal activities and things ebay does to people and their lives. and put a stop to it!!

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: drewmark This user has validated their user name.

Mon Jun 8 02:47:25 2015

eBay is getting ready to crash and its losing buyers AND sellers. Hmmm, Ironic?? a business that totally relies on SELLERS to supply Buyers with items.  Unless they plan to be like Amazon and they supply junk items from China themselves for buyers. Bye bye eBay... Hello Bonanza.com  

eBay Frustrates Buyers Trying to Take Advantage of   eBay Frustrates Buyers Trying to Take Advantage of

by: dawnelaine This user has validated their user name.

Mon Jun 8 18:11:59 2015

E-bay assigned me the below average seller because I did not sell enough products in April, so what did they do? Reduced the number of items I can list and the amount in total to $400 ensuring that I will not make their $1000. quota for the time period. In addition they keep telling me to list everything at .99 cents and free shipping, when I try to figure the shipping as buyer pays they consistently lower the amount so that shipping will not be fully covered and once again I lose out, if I add the shipping into the cost of the item e-bay says I'm to high, even though others have sold the same item at a higher price.
They are deliberately putting the small business person out of business and constantly changing their policies, and tacking on more costs. So, I like others am slowly decreasing my listings as they reach their finish dates by not renewing or listing new products. I just wanted originally to sell a few items from around my home and maybe a small amount of others, but e-bay has taken the joy out of this and any additional income that would provide a person on SS some extra spending money.



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