I am writing this email today regarding the Amazon return policy requirement for third party sellers that require sellers to accept returns on any item including swimwear, intimate apparel, panties, shapewear and any item worn against the body below the waist up to 30 days from the order date.
We have had major issues accepting returns on these garments.
I know that Amazon has policies requiring sellers to accept returns for 30 days from the order date, regardless of what type of item it is.
Most stores are placing new policies on try-ons of swimwear and panties and anything worn on the below the waist for health reasons.
We have health code laws that do not allow returns on swimwear or intimate apparel after 7 days and they must be returned in the original package.
While we realize that Amazon is trying to keep an open network with freedoms for buyers to buy and try-on and return any type of clothing item, in the times we are living in, there need to be changes made with exceptions to this 30-day policy for returns.
I have sent several emails to Amazon and I have requested that my emails along with the Central New York Video that speaks of Swimwear try-ons voicing health concerns of having to accept returns for up to 30 days on this type of apparel.
Although Amazon stated to us that they would forward our email and concerns to those who make these types of decisions, they were also very firm in their response that Amazon does and will continue to require us to accept returns on any order, regardless of what the apparel item is, up to 30 days from the order date.
Recently Central New York website
published a video on what types of health hazards that can be found in the returns of such garments after having been tried on.
I have included in my email to you the video offered by central New York.com regarding the health issues with accepting any returns on swimwear or intimate apparel worn below the waist at all. This would also include returns on shapewear and underwear panties.
While we do not intend to stop selling this type of merchandise because this is our business, we are concerned because of the lack of concern from the Amazon support for the protection of the sellers who sell this type of merchandise.
I may add that as an eBay seller since 1999, one of the first strict policies made on the eBay site in the very early days of selling was no sales on panties that have been worn or taken from the package. This dates back to around the year 2000, keeping in mind that we were not required then nor are we required now to accept returns on any order if we do not want to accept returns.
While eBay was concerned with this type of apparel that had been tried on as early as the year 2000, Amazon still continues 15 years later with no concerns or plans for special policies on returns of this type of merchandise.