This is quoted from a seller friend of mine.
"This is getting ridiculous and outrageous. Instead of advertising that you can buy almost anything on eBay, they're promoting how easy it is to get your money back!
Here's the email:
Your money back in 1-2-3. That's our guarantee.
EBAY HAS YOU COVERED
If you didn't receive an item or it's not as described, the eBay Money Back Guarantee covers your full purchase price plus the original shipping on virtually all items.
Getting your money back is simple:
Go to My eBay.
Find the item in your purchase history and select "return" or "item not received."
Tell us if your issue isn't resolved.
If you and your seller can't work it out in three business days, contact us.
We'll get you your money back.
eBay will contact you within 48 hours."
And what I have to add is very disturbing, the young population are catching on to this and exploiting this loophole. My 20 something neighbor and his friends have caught on to this. He was bragging about ordering a car part and when it didn't arrive the day it was supposed to filing a case and asking for refund and getting car part for free ($300) and that was not his first refund.
He was saying that you could do this for most anything - if that didn't work, find something wrong with item that basically you never have to pay for anything on eBay again. And if they shut your account down for too many refunds you can just create another one and continue the getting refunds.
I was so pissed I can't even talk to him anymore.
I did try to explain that it was stealing and he said that eBay guarantee covers it, it is all over the site and advertised and it doesn't come from sellers. I tried to explain how it really works but he wanted no part of it, he said he had told all his friends how to work it also. I wish I could get everyone's ids and post them to various BBL blogs/sites but I do not know what they are.
I am a former seller that just cannot believe the direction that eBay has taken. They are headed down a bad path with money back guarantee and sending the email above to all the buyers is just asking for fraud and is going to wreck a lot of sellers.
I just thought this was something you might want to look into, my neighbor cannot possibly be the only one exploiting this policy, I am friends with a lot of sellers who are having a lot of problems with bogus SNADs and now they are having to refund all shipping too.
Terrible direction for eBay to take.
Thanks for listening,