I wonder if you might be able to feature the following story which (I'm sure) is not unique to me. The following message gives all the details. It was written to eBay on Facebook, and then copied, so it is directed at them (when I say "you," I mean eBay, not EcommerceBytes).
I had a return request on eBay. I paid roughly $3 to ship the item to the buyer, so when the eBay return screen showed an option for me to have the buyer return it at my expense, I assumed the price would be the same (no price was shown to me).
When I selected that option, and was taken to the next screen, I was shown a return shipping cost of $7.75. The buyer only paid $29.99 for the item, and I was not about to pay $7.75 to have it returned.
On the prior screen (where I selected the option to have the buyer return the item), there was an option to refund the buyer and let them keep the item. I decided to go back to the prior screen and just refund them and let them keep it (the item is hardly worth $7.75 to me). However, when I went back, that option was gone.
Having selected the option to have the buyer return the item, I was now locked in to that option (DESPITE THE FACT THAT THE RETURN SHIPPING PRICE WAS NOT DISCLOSED TO ME UNTIL I SELECTED THE OPTION!)
I called eBay and asked how I could just refund the buyer and not have the item returned. The person I spoke with said that I would need to have the buyer open a request for a refund. I said that this was odd, since they already opened a return request. The eBay representative said they would need to do it again.
I contacted the buyer to ask if they were able to open another request for a refund. The buyer said that they didn't mind paying the cost of return shipping themselves. Some time passed before I got an email from eBay saying that the buyer was returning the item.
Now, I am billed $7.75 for the return shipping. I never approved this charge, and was unable to simply refund the buyer without having them return the item.
Please let me know what can be done at this point. YOU SHOULD NOT BE LOCKING SELLERS INTO A BILL WITHOUT FIRST DISCLOSING WHAT THE PRICE IS!