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Thu Apr 9 2015 08:58:15

eBay Gives Seller Mixed Messages - and Zero Visibility

By: Reader

Sponsored Link

Dear Ina,
After seeing your blog on eBay's latest free auction listing promotion, I checked to see if I received the offer. No offer was sent to my email or messages. Not really a big deal, but I would really like to know why some receive offers while other sellers do not. 

This past year through eBay's forced attrition my sales dropped to where I lost my powerseller's standing and I went from TRS+ down to Above Standard. Over a year previous I had only one (1) undeserved negative from an international buyer and two defects from two different buyers (a scamming buyer who made up a defect to get a partial refund and a buyer who received a full refund on an insurance claim). 

Trying to keep my transactions up to keep my powerseller standing became futile since eBay was not making my listings visible. This is all due to eBay's unlevel playing field and the ball always being in eBay's court along with their loaded deck, well you get what I mean. Currently my 12 month rating is 100% feedback, 5.0 DSRs and no defects.
 
Now this is why I am writing. I currently have only a few items listed and all have 0 views and 0 watchers. Absolutely nothing. Looking in eBay's nagging, irritating and useless recommended "Improve your listings, sell more" in My eBay Selling Manager I saw this message (screenshot attached):
 
Seller requirements not met
Your eBay account does not meet the requirements to sell on eBay. Please review the requirements and update your account before listing on eBay.

I had never seen this message before. The message was only in the two improve your listings links Qualify for Fast 'N Free to increase sales by 11% and Update Title 3%.
 
When going to review the requirements it brings me to an eBay Help page of Selling and Selling Fees. There is nothing about my requirements, and going to my dashboard shows 100%, Above Standard, no defects with all requirements being met.
 
Is this another glitch? Has my account been hacked? Is this the reason I have zero views and watchers? Is this the reason why I did not get eBay's recent promotional invite? Is this eBay's new way in purging more small sellers?
 
Thanks for all you do.
Anonymous

PS: Forgot to add that I did notice in the attachment message the URL shows bulksell.ebay.com. Looks to me eBay only wants large sellers who sell in bulk which means to me new items and not collectibles/vintage.




Comments (35) | Permalink

Readers Comments

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

by: ajeweler This user has validated their user name.

Thu Apr 9 09:53:43 2015

OP is correct, we closed our e bay store with 100% feedback and .40 defect rate because we took 2 returns, that should be good costumer service not a penalty to a seller with over 33000 feedbacks top rated gold power seller  ebay just has gone down so much we bailed because the exposure was on 5000 listings to 110 views not good with the store fees and final value fees and free shipping costs were approx. 28% of our gross, e bay was making more than us if we wanted a partner we expect them 1. to stand behind us and 2 to have something invested in our company. we went to SpeediTrade in less than 30 days here are the Google views 1,000 times the views
Mar 11, 2015 - Apr 9, 2015
Views  


134,841

Mar 11Apr 901000020000

Devices where your ad was viewed

 54,837 computers  

 69,564 smartphones  

 10,407 tablets  


Sources where your ad was viewed

 14,189 Google Search  

 120,652 Google partner sites  

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Rexford

Thu Apr 9 11:38:01 2015

If eBay would spend their time marketing the site and doing all that they can to improve ALL sellers' sales, instead of constantly throwing their sellers under the bus, they might actually see a movement in their stock price.

Has anyone ever seen such an adversarial relationship between company and customer such as it is at eBay?  Furthermore, when they are called out by the press and they have to express some accountability, they play the blame game. (it's Google's fault; sellers' fault'' hacker's fault)

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

by: Frank F This user has validated their user name.

Thu Apr 9 14:09:02 2015

It is mind boggling that they don't do something to improve sellers sales and exposure...

We too are top rated forever, 10 years selling, 100% feedback, 5.0 dsrs, .24 defect rate, free shipping, great pictures and listings, outstanding customer service, ship same or next day, 30 day return, fair and competitive prices, great products, etc etc etc, yet our sales have declined repeatedly from month to month and year to month #s.

Page views are anemic at best as we have over 700 items listed and had 29 page views yesterday. Sales in 2015 are at all time lows. March was the worse month for sales in my 126 months selling on ebay, worse than our first month selling in 2004... We had our worse holiday season since 2005.. It makes no sense as we have more listings, better products, and are an expert marketer and seller.. But we are basically invisible. But WHY? WHY EBAY?

And we have not gotten the free auction promo since December either, about 8 of them have been inititated and we get none... Ebay picks the winners and losers apparently, or is it that everyone is a LOSER in this marketplace?

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

by: Enough Is Enough! This user has validated their user name.

Thu Apr 9 14:21:52 2015

Does ebay want to make money, or constantly punish sellers?

If you can't see it, you can't buy it!!

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Philip Cohen
Web Site

Thu Apr 9 15:02:03 2015

This sounds to me like just another demonstration of eBay's incompetent database programming, along with all their other incompetencies; so, nothing's new?

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas  

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Rexford

Thu Apr 9 16:19:44 2015

And another thing--if eBay are going to post sellers' handling fees for buyers to see, they should also post the percentage of shipping charges that they steal from sellers.  Post that eBay!

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

by: Donkey This user has validated their user name.

Thu Apr 9 18:42:14 2015

I usually get these offers but did not this time.

Got a bunch of asinine defects because buyers confused me with other sellers and one buyer wanted to cancel many transactions.

Ebay is so frustrating.

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Marie

Fri Apr 10 02:42:54 2015

@donkey

If you can prove that the buyers confused you with another seller, you can get those defects removed.

If a buyer requests to cancel a transaction and you comply with the request.  As long as you file for the cancellation correctly as being the buyer's request, you do not get a defect.

*******************

As for the subject of this thread, I completely agree with the OP.  I too have seen the same thing.  It all started about late February to early March last year.  With the exception of a couple of good months, it has mostly been the horrible for sales.  In my 12 years I have not seen it lower than it has been in the last 12 months.

It has a lot to do with how we are ranked in Google searches.  Some of the problem is that darn Cassini.  That is one horrible and frustrating search function.  And then whatever Ebay is doing to filter sales to their favored sellers and leaving long standing sellers to hang in the wind.  

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Rexford

Fri Apr 10 06:54:34 2015

Marie says "Some of the problem is that darn Cassini."

I could not agree more. It is a train wreck. I notice that if we sell a certain brand, then we are more likely to sell more of that brand, at least temporarily. Cassini seems to give that brand a boost after a sale.  And newly listed also have a better chance of being sold.  Otherwise, items are invisible.

God forbid I would actually purchase something on eBay.  I'd never be able to find what I am looking for. They need to trash Cassini.  It is not search.  I don't know what it is, but it is not search.

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

by: ajeweler This user has validated their user name.

Fri Apr 10 09:05:00 2015

Cassini is a e bay catalog not a search engine, more of a best selling list top sales first then all the rest of the items there but do not show

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: iheartjacksparrow

Fri Apr 10 13:13:39 2015

@Rexford - I'm glad you mentioned eBay showing the handling fees as there wasn't a link to comment.

I would like to know how eBay even knows what the seller is charging as a handling fee. If I list something with shipping of $6.00, how on earth does eBay know what is handling and what is actual shipping? Do they have a catalog with the weight of every single item ever manufactured so they know what shipping will be? I know the article mentioned calculated shipping, but I can't even remember the last time I saw that on a listing; everything I look at shows flat rate shipping.

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Marie

Fri Apr 10 13:21:31 2015

@ajeweler

Ebay calls it their search engine.  Doesn't matter what others may feel it is.  What matters is what Ebay considers it to be.  And it is Ebay dysfunctional search program.  One they took years to develop.

At the moment Cassini was brought online site wide, sales for many good sellers started declining.

It was a trifecta for Ebay.  Late February early March of 2014, Ebay had 3 things happen.

1.  They were hacked.
2.  They got in trouble with Google and we were lowered in searches.
3.  They brought Cassini on line SITE WIDE.  They eased the program onto the site over a several month period of time.

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Marie

Fri Apr 10 14:31:00 2015

@jack

When a seller sets up a combined shipping rule using the Ebay calculator, one of the options it to set up a handling fee to be calculated into the price of shipping charged to the customer.  So if you are a seller using this function, that is how they get access to what you are charging as a handling fee.

Those sellers putting in their own shipping rates, then Ebay can't see what you have figured in for handling charges.

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

by: ajeweler This user has validated their user name.

Fri Apr 10 14:54:23 2015

@Marie
"2.  They got in trouble with Google and we were lowered in searches."
like I said catalog Google is a search engine (.) you can put red lipstick on your lips. it is still your lips (.)ebay does what ever the executives want but that does not make them good at ecommerce sales. Cassini is the lipstick but for sure not a search engine. kind of hide and seek for items that are popular or high sales rates or their "golden parachute sellers from china"
If they were a search why would they need Google??
in addition I believe the supposed "hack" was to purge certain sellers & buyers with mutable accounts, IE; bogus buyers (personal opinion)  

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Marie

Fri Apr 10 15:42:09 2015

@ajeweler

Google is NOT Ebay's search.  It is one for the entire internet.  Google and Cassini are not equal, but Cassini is solely for Ebay and is the search for Ebay.

It doesn't really matter what you want to call it.  What matters is what Ebay calls it.  For me, I have always found it easier to deal with whatever terminology Ebay throws onto a word or phrase and work with that.  It lessens confusion and if you think because some call it something else it will make Ebay adjust and start using their terminology, you are going to be very disappointed.

Your take on the "hack" is interesting.  Did you read something in the media that suggested or stated this?

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

by: ajeweler This user has validated their user name.

Fri Apr 10 16:28:29 2015

@ Marie
I left ebay last year for SpeediTrade there people are treated human, in my optnion ebay has become stupid and one simply cannot fix stupid
the hack I will try to find the link and post, were I found it. Google is the main search engine most everyone uses EXCEPT ebay and has a great deal more action and page views by over 1000 times on any item than ebay, these figures are from Google vs ebay on my listings  

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: iheartjacksparrow

Fri Apr 10 17:00:24 2015

@Marie - Perhaps what ajeweler is trying to say is, sometimes when you go to a site and search for something, it will say "powered by Google," but I've never seen an actual marketplace using Google as their search engine.

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Marie

Fri Apr 10 18:53:26 2015

@jack

Nor have I.  I'm honestly not sure what distinction they are really trying to make.  If I want to go and search for something within some given site [Ebay, Amazon, Target, Walmart, etc], I don't go to Google and search.  I go to the website I desire and use their search.  But that may not be the way they shop.  Possibly they only look at stuff that is returned in a Google search.

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

by: P.Dorf This user has validated their user name.

Fri Apr 10 23:46:37 2015

@ marie

That's exactly what I used to do ie. go to Google to search for items on ebay.

Many a time the results from Google would not show on the cassini results.

That and the fact that cassini gives totally unrelevant results. ( A Canon SLR camera when searching for aquariums is the one I remember).

If someone has zero visibility on ebay (due to cassini), yet Google can spider their indexed page, what kind of litigation is ebay setting themselves up for?

Many sellers STR crashed when Google pulled the plug on ebay, that should tell you something how product is found on ebay.

eBay Gives Seller Mixed Messages - and Zero Visibi   eBay Gives Seller Mixed Messages - and Zero Visibi

This user has validated their user name. by: Ric

Sat Apr 11 00:17:56 2015

eBay has it all wrong on so many levels that they should not be surprised that they can not grow sales.

eBay's fetish for issuing punishments has turned the buyer - seller relationship into the most unsustainable and adversarial relationship which is the primary reason eBay is failing.

Buyers routinely abuse the return process in order to avoid having to pay return shipping costs, and that abuse results in the seller receiving a defect.

If the seller calls eBay and makes a compelling case regarding the violation, eBay will place a strike against the buyer, however, they will flat out refuse to credit the seller for their out of pocket cost due to the lying buyer, and the icing on the cake is eBay will not remove the defect.

As sellers know, the strike against the buyer essentially means nothing since the buyer has no idea they have any strikes until enough strikes pile up and eBay suspends the buyer.

Now, the seller resents the buyer, and feels victimized by the system leaving the seller pi$$ed off at their alleged trading partner.

These processes have been created over time by management that has no idea what it means to be a seller on a daily basis leaving experienced sellers exasperated to the point they simply abandon eBay.


eBay's management has also seen to it that sellers who go out of their way to satisfy customers and provide outstanding customer service  to resolve a problem also receive a defect for their efforts simply because a buyer contacted their seller after completing a purchase using a contact reason which eBay ASSumes the contact is indicative of a problem.

If the seller calls eBay and asks them to review the message because there is no problem indicated, eBay will agree there was no problem but will again refuse to remove the defect.


eBay has become their own worst enemy. Their marketplace is crumbling around them and yet they continue to make their marketplace the most adversarial place to business on the planet.  One would think that with all the MBA's roaming the halls in San Jose that this travesty would be corrected.

Instead, management continues to keep their head buried in the sand and the beatings on sellers are destined to continue until morale improves.


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