|Mon Apr 6 2015 16:32:53|
eBay Fails to Protect Seller According to Its Protection Policy?
I just had an issue on eBay and maybe you can get clarification from them. According to eBay seller protection
How can I respond to an item not received case?
You can respond to this case by going to the Resolution Center and providing tracking information or shipping details. If you can show delivery confirmation or proof of signature at the buyer's address within the delivery window, then you would not be held responsible for this case. Learn more
Under terms of seller protection, we have fulfilled our obligation and should be held harmless and receive no strike according to eBay policy in cases of item not received.
In this case as the item was shipped within our 5 day handling, was purchased 3/5, shipped delivered 3/9 still well within delivery window, was paid thru PayPal and shipping purchased from eBay.
Tracking shows delivered 3/9 at 4:12 PM. HOWEVER, on the seller dashboard, I was penalized .2 and this has put my selling at risk.
Can you please ask them to rectify this error and remove the penalty from every seller as they say they will on their page?
Thanks again for all the help you give us peons. I have tried to contact them twice but the only way is thru the phone now and I wasted 2 hours on hold so far.