|Mon Mar 30 2015 11:26:10|
Never Let eBay Pack and Ship Your Items, Reader Advises
While the "Would You Let eBay Pack and Ship Your Items?" article (link to article
) begins and ends with a question to the reader, I could find no link to the usual EcommerceBytes.com location that would let me actually answer that question, so this email will have to do:
To quote the famous New Yorker cartoon (more or less): "How about "Never"? Does "Never" work for you?"
The amount of finger-pointing that would arise over who takes the responsibility for shipping damage would be enormous.
In the end, per eBay rules, it's the seller who is ultimately responsible for getting the item to the buyer in the condition in which it was sold, and naïve sellers who turn over a "naked" sold item to a disinterested third party who does a slapdash job of packing it will come to regret doing so.
Even if the packing service takes responsibility for the damage, the seller takes the hit on the account, and it's doubtful that eBay would ever adjust the resulting feedback or DSR damage simply because the seller was not the one who packed the box.