I have a problem, and frankly, am writing/posting to anyone/everyone that may be able to help me.
I am a consignment seller on eBay. I have been doing this for over 5 years and been selling on eBay for over 7 years. I am a top rated seller with 99.9% feedback.
Recently, eBay decided to do a test market where instead of showing the full description on items there is a tab that you need to click on that says "See Item Full Description".
As sellers, I do not recall being told that eBay was testing this with my listings, nor do I remember being offered an "opt out".
If this was the only problem with this test, I wouldn't be writing. Many new buyers don't see or understand that they have to click on to open something, in fact, my longtime consignor didn't even understand it. But the problem is, once you click to see the full description, you cannot maximize the window.
Since I am an eBay store subscriber, you see 2" on my store header with my name. Then about an inch of the actual description which you have to page down to see more. My potential buyers can't even see one complete photo that I have taken to show my items.
Last week, I called and complained. I was told that it was only a 2 week test, and was comped 2 months of my eBay store fees for the inconvenience. I have complained to eBay via phone and way too many times in the button next to the "See full description" button where it says "Tell Us What You Think".
Today I called, because I have $1000 less in sales from last week and my biggest consignor has expressed his concerns over not seeing a full description. I was told basically that they cannot do anything and nicely reminded in my eBay User Agreement that they can do anything that they want.
I get rules, but when my buyers cannot see what I am trying to sell and my consignors are upset, I need to do something - but don't know where to even start.