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Sun Mar 15 2015 08:52:56

eBay Protects Sellers from Bad Claims

By: Reader

Sponsored Link

Dear Ina, 
I continue to receive notices from eBay indicating "How they have protected my account." In this case, they say that they have protected me from 10 money back guarantee requests. 

For the life of me, I can find no record of any requests. My dash board makes no mention of any such activity. I would call eBay customer service but as we all know, this is a waste of time. 

Does anyone know what eBay is doing with these announcements? I doubt that they are doing anything to "help out a seller".

Thanks for consistently delivering exceptional service to your buyers. We're here to provide you a marketplace where you can sell with confidence. That's why we've taken the following steps during the past month to protect your account:

- Prevented 10 eBay Money Back Guarantee request(s) from being opened too early in the past 2 months

We've already updated your seller dashboard to reflect these changes, which are for transactions made during the past year. When we remove transaction defects, your transaction defect rate may not go down if you had transactions that received more than one defect.

We'll continue to improve our monitoring, detection systems, and policies to protect sellers like you. To see these updates, go to your seller dashboard.

Regards,
Charlie




Comments (39) | Permalink

Readers Comments

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

This user has validated their user name. by: Rexford

Sun Mar 15 09:08:09 2015

I agree with Charlie.  Sounds like a bunch of eBay hooey to me.

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: Enough Is Enough! This user has validated their user name.

Sun Mar 15 09:15:56 2015

".....We're here to provide you a marketplace where you can sell with confidence....."

Check the letter to Ina from the seller who sold the gold to the "buyer" from the Ukraine who had a stolen credit card.

They (ebay) still lets the fraudster purchase items. Does this and other such acts by this company inspire seller confidence???

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

This user has validated their user name. by: Ric

Sun Mar 15 10:23:39 2015



What sellers really need is protection from eBay's various anti seller rules and defect policies - not notifications claiming that dubious protections were implemented.

Protection should be in the form of eliminating the various rules and policies eBay created solely for the purpose of eliminating sellers from the TRS 20% discount program while preventing most other sellers from qualifying in the first place.

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

This user has validated their user name. by: Philip Cohen
Web Site

Sun Mar 15 12:28:14 2015

Fortunately, it’s always been easy to tell when an eBay/PayPal spokesperson is being disingenuous—their lips are moving ...

When you deal with eBay you are dealing with probably the most unscrupulous commercial operation on the planet; eBay is a clunky "machine" being operated by a bunch of generally incompetent, disingenuous, narcissistic, criminal sociopaths that care not one iota about anyone but themselves—and its operations are implemented via poorly written and maintained algorithms. The only difference between eBay and the Mafia is that some naïve eBay employees are unaware that they are working for a criminal organisation—demonstrably, no fraud on consumers is too gross for eBay to not knowingly aid and abet it. And yet eBay thinks that anyone would believe that they would—without prompting from the media—actually doing anything to help anyone other than themselves—LOL …

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas  

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: serioussellers This user has validated their user name.

Sun Mar 15 13:12:45 2015

Ebay's fantasy land notifications (about protecting a seller's account) have absolutely no connection with reality (or at least the reality that many of us have been experiencing) -- especially with invisible listings (confirmed by Omniture traffic reports) & virtually zero sales for a VERY long time. But somehow they create make believe transactions & then report to us & many other longtime sellers that they have protected us from buyers who actually do not even exist (in transactions that never took place). Instead of playing ludicrous PR games, why not just end the whole thing if there is no intention to fix it?

But then their smoke & mirrors games do have some believers.  Apparently newly recruited sellers do have visibility.  We recently met one who is paying very high prices for average quality used shoes at a thrift store that is avoided by most smart retail & wholesale shoppers.

She is selling out on eBay at prices much higher than our invisible (& bargain priced) listings of expensive designer and couture shoes (but then ours are hidden/invisible to shoppers). She did not understand why others on eBay complain about no sales when she is making a ''killing'' on used (& often very worn) shoes from buyers (who could actually get the shoes new in a store at sale prices lower than what she is charging). We explained that her shoes are shown in search results, so perhaps online buyers do not know that they could get $400 shoes elsewhere on eBay for $50 (if the listings were not hidden/invisible) instead of her $60 shoes for $50. She of course loves it that when she checks, all of her shoes are shown in search results.  She is so impressed by her sales volume as a new seller that she is now buying everything she can find at the overpriced thrift store. She admitted she is not even familiar with the brand names of shoes, but she believes she has hit the eBay jackpot & is planning a big expansion. (Of course, the thrift store loves her since their shoes no longer sit on the racks for months!)

To keep all of the incoming new Ebay recruits happy (at least for a while), the listings of the veterans will, of course, have to remain invisible.  Maybe soon this new overnight eBay success will get to experience fraudster buyers and the arcane and catch 22 policies & customer service that perplex & aggravate many veteran sellers.  Soon, for example, maybe she will be told that she has been protected in 1000 money back guarantee requests when she has only had 800 transactions.  We are sure she will be thrilled that eBay is protecting her!  Maybe the buyers who have ''borrowed'' her shoes will start returning some of them, & she will begin to learn about the bizarre abyss of eBay ''returns''.  

We have noticed that some of the newbies are so uninformed that they list fixed price items with free shipping at prices that are much less than what it is going to cost them for USPS postage (sad for them, but great for the buyers).  Oh well, we are just so relieved to know that we too have been repeatedly ''protected'' by eBay when there were not even transactions.  Maybe we are supposed to improve our moods by making believe that there were transactions (as there were in the past) !    

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

This user has validated their user name. by: iheartjacksparrow

Sun Mar 15 19:35:19 2015

We all know that eBay "Seller Protection" is a myth. By sending e-mails stating they have protected a seller from "x" number of claims, they are giving sellers a false sense of security.  

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: fashionista This user has validated their user name.

Sun Mar 15 21:44:00 2015

I'm always amused when that letter comes.  It has come with more items than that account has sold in 3 months.
It would be more credible if they specified the transaction number, that way we could block all the clowns.

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

This user has validated their user name. by: Shop and Ship

Sun Mar 15 22:22:54 2015

Out of curiosity I ran several "Detailed Seller Rating Reports" in 2014 for 2014. When I received an eBay "we protected your account" announcement I re-ran the same DSR reports for 2014 in 2015. I didn't see any measurable difference in the 2 sets of ratings for "removed transaction defects". Just sayin' ....  

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: ripley This user has validated their user name.

Mon Mar 16 00:15:50 2015

All this whingeing about being ripped off by dishonest purchasers simply shows a lack of commercial experience in the Ebay seller community.

Really.... who in their right mind would ship gold to the Ukraine against a credit card or paypal payment.

Selling on Ebay is no different from selling in the normal world.

Credit card rules are slanted heavily in favour of the card holder / purchaser.
The onus of proof is always on the merchant and this onus can be extremely difficult to satisfy.

You can walk into any physical Walmart store - buy an item with your credit card and then have up to 18 months or more to charge this item back.

The onus is on Walmart to prove that you received the goods. If you claim that you got the item home and the box was empty it is up to Walmart to prove otherwise. This is not easy to do.

The problems with online fraud stem from the ridiculous credit card rules - not from Ebay or paypal (who simply just follow the rules set down by the credit card companies).

Cheers
Ripley

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

This user has validated their user name. by: Philip Cohen
Web Site

Mon Mar 16 00:20:26 2015

This eBay claim of “Seller Protection” has as much validity as their claim to have “sophisticated and proactive” systems in place to protect buyers from the rampant shill bidding fraud that demonstrably takes place on most of eBay’s nominal-start auctions, and that is none, zero, zilch …

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas  

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: mindelec This user has validated their user name.

Mon Mar 16 00:33:30 2015

everytime i get one of these i laugh, cause they have protected me from more transactions than i've actually had.  when i did have a fraud transaction i actually had to contact them first

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

This user has validated their user name. by: Ihatethebay

Mon Mar 16 00:45:58 2015

With friends like John Donahoe, who needs enemas???

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: Barbbie This user has validated their user name.

Mon Mar 16 01:14:59 2015

True, this is pure BS.
I would like to send them a report on all the problems their incompetence has caused me in a month.
Enticing people to make claims, returns where my policy is not relevant, angry buyers due to late deliveries to fantasyland where you get to choose the slowest shipping and supposedly will get it in just 4 days which include Sundays, holidays and today even though it is 11pm.

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: Moonwishes This user has validated their user name.
Web Site

Mon Mar 16 01:16:43 2015

@Ripley ..Selling on Ebay is no different from selling in the normal world.<<  What are you snorting or was your whole letter meant to be tongue in cheek? Ebay as a venue is way different than many other selling venues on the web simply because it is run by a bunch of crooks and liars. Ebay has turned into a land of only seeming to operate to feed the coffers of DonHO and his cohorts so that once they have completely broken the company they will never have to work again. If I were married to or one of the children of those directors, I would not be able to lift up my head, I would be so ashamed to be associated with men who are stealing the food and roofs over families who will never be able to take monthly thinking days and million dollar a day vacations. They are just happy if they can attend they kids Little League games and get the kids an ice cream cone on the way home.

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: JTA This user has validated their user name.

Mon Mar 16 03:30:13 2015

I got the same notice....
I HAVEN'T LISTED A THING IN OVER 6 MONTHS!!

''Thanks for consistently delivering exceptional service to your buyers. We're here to provide you a marketplace where you can sell with confidence. That's why we've taken the following steps during the past month to protect your account:

Placed your Top Rated Seller status into a grace period until April 20, 2015

Prevented 1 eBay Money Back Guarantee request(s) from being opened too early in the past 2 months

We've already updated your seller dashboard to reflect these changes, which are for transactions made during the past year. When we remove transaction defects, your transaction defect rate may not go down if you had transactions that received more than one defect.

We'll continue to improve our monitoring, detection systems, and policies to protect sellers like you. To see these updates, go to your seller dashboard''.

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

This user has validated their user name. by: Philip Cohen
Web Site

Mon Mar 16 03:49:07 2015

@JTA, Yeah, the database programming skills of these utterly unscrupulous cretins aren't sufficient for these headless turkeys to camouflage their obvious disingenuousness ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas  

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: JTA This user has validated their user name.

Mon Mar 16 03:54:00 2015

Ya got that straight, Philip!

Your choice of words and style of writing is a lot better than mine...I ditto everything you said, and then some!

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: ripley This user has validated their user name.

Mon Mar 16 04:00:58 2015

Moonwishes

I am not defending Ebay. I agree that they are a pack of short sighted money gouging incompetents.

All I am saying is that in respect to charge back issues Ebay / paypal is no different from the normal world.

If a Ukrainian rang your physical shop and asked you to ship him some gold against a Ukrainian credit card payment - would you do it?

I think not.

So why would you do it simply because the transaction was completed through Ebay / paypal?

Every one knows the seller protection policy has more holes than swiss cheese.

I am just saying, show a little common sense people

Cheers
Ripley

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: Not A FOOL This user has validated their user name.

Mon Mar 16 06:16:00 2015

I too have received the same emails and I check my #s often enough to know they are without any change. I also email my buyers and know there are zero requests made, yet eBay emails they've protected me too.
It's absurd to think Sellers are so dumb! Get Real Ebay....we know!

eBay Protects Sellers from Bad Claims   eBay Protects Sellers from Bad Claims

by: Daisy909 This user has validated their user name.

Mon Mar 16 06:47:46 2015

I get those too. I think they might be referring to items with free shipping that the buyer can't leave fb on the free s/h part. How they know all those buyers with free s/h might be tempted to leave bad fb on the free s/h I don't know…nor does it make any sense.

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