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Fri Mar 13 2015 11:49:16

Is eBay Slack on Global Risks Since Sellers Shoulder the Burden?

By: Reader

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Dear Ina,
eBay is refusing to take action against Buyer from Ukraine, buying goods from me with stolen credit cards And I can't for the life of me understand why they won't remove him as a buyer. No, this is not a joke, it is really happening.

A buyer from the Ukraine with zero feedback bought gold bullion from me in two transactions. I send the items, but then he bought ten more in separate transactions.

I was concerned and contacted eBay CS. Their "advice" was that I was committed to sending it, and so I had to do so.

I held back though, and lucky I did because PayPal started processing charge-backs against the payments because two of the payments (so far) were made using stolen credit cards (four or five so far).

I contacted eBay CS (twice) - but I needn't have bothered. They are not the slighted bit interested, and this person's account is still active - AFTER ONE MONTH OF USING STOLEN CREDIT CARDS.

Each chargeback from PayPal is in a different name. And every feedback the person has left is negative - and now he has left negative feedback for me too.

Why is eBay not removing him?

And just to show how caring eBay is, I receive "defects" for refunding the payments.
Jim




Comments (26) | Permalink

Readers Comments

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

by: sasikat9 This user has validated their user name.

Fri Mar 13 12:21:05 2015

Fleecebay doesn't care about anything except the bottom line. As long as one keeps listing and paying Ebay is happy.

There is no good reason for Ebay to care about anyone. They themselves are losers. Losers love losers.

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Rexford

Fri Mar 13 14:06:31 2015

This speaks volumes of what a pathetic train wreck that eBay customer service is.

Seller protection......oey vey!

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Basset

Fri Mar 13 15:18:35 2015

If they would only stop referring to their promo-email ''Deals'' as ''Steals''.  

Mixed messages can be SO confusing!


Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Ric

Fri Mar 13 15:52:25 2015

eBay does not give a wit about seller losses due to fraudulent transactions.

As others have said, and as is often pointed out, eBay's only concern is their profitability.

Since fraudulent transactions add to eBay's bottom line, eBay's primary goal is to assure that sales volume continues.

Blocking the buyer will be effective only for as long as it takes for that buyer to create a new ID since eBay is desperate for revenue.

The only sure way to stop fraudulent overseas transactions is to discontinue offering International shipping - that will limit exposure to fraudulent buyers in the USA which are much fewer in numbers.

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

by: Santini This user has validated their user name.

Fri Mar 13 15:58:20 2015

So are you going to be charged the $20 non-refundable chargeback fee on each of these transaction? That could cost you $240! Outrageous!

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Philip Cohen
Web Site

Fri Mar 13 17:18:38 2015

Firstly, as others have said, eBay is only interested in the FVF, absolutely nothing else matters ...

Secondly, you are selling gold bullion and accepting payment via "PreyPal"! With eBay and "PreyPal" taking their percentages (~15%), how on Earth are you making any profit, or are you selling only gold-plated bars?

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas  

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: iheartjacksparrow

Fri Mar 13 19:12:50 2015

I don't know anything about gold bullion, but it sounds expensive. Which begs the question, Jim, why on earth would you sell to someone in the Ukraine with zero feedback? I'd rather take the negative and the defect for not shipping than lose the money, the gold, and be forced to pay charge back fees. I realize that limiting sales to just the U.S. might hurt your overall sales, but at least you would be able to work with the banks and authorities in this country to try and get your money back. As everyone else has already said, eBay doesn't care if their sellers are ripped off as long as they can collect their fees. Remember, the position of eBay's "Seller Protection" is that losing your money and your items is part of doing business.    

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Bill

Sat Mar 14 02:43:17 2015

Being a former coin dealer for many years I do not understand why any one would sell gold on eBay especially to over seas buyers. You are just sitting there asking to be defrauded.
It is like putting on a big sign and saying look at me I am an idiot take my money because I am stupid.
I have always gone under the the slogan Gold and Silver is cash and cash is Gold and Silver. If you sell gold and silver and do not get cash for it you my sir are the idiot and I have a few bridges to sell you.  

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Marie

Sat Mar 14 03:43:40 2015

Ebay doesn't process the payment.  You need to contact PayPal.  Get them to shut them down.  If they don't have a PayPal account, they won't be able to use that CC.  

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Rexford

Sat Mar 14 11:57:36 2015

Marie, why on earth, when a seller is reporting fraud to eBay, would they NOT shut the fraudster down, or at least expend some effort investigating this?  Are you telling me that this buyer should continue to be able to buy because eBay doesn't process the payment?  Since eBay REQUIRES (no FORCES) sellers to take PayPal, I'm not understanding your thinking on this.  eBay has a responsibility to look into fraud on their site (and protect their sellers) when it is apparent that fraud is occurring.  As far as I see it, until they separate, eBay and PayPal are joined at the hip and both should be doing everything in their power to prevent fraud.

When someone reports fraud it should be taken seriously, or is this one of those rare times where eBay is just a venue? Seems like that is always the excuse when they don't want to get involved.  And again, as sellers have reported over and over---it doesn't come out of eBay's pocket.

To add insult to injury the "buyer aka thief" is leaving negative feedback as well.  I'm sorry, but eBay has some responsibility here.

 

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Marie

Sat Mar 14 12:55:35 2015

@rexford

I'm NOT defending Ebay.  I thought the point was the OP wanted to get this buyer shut down.  I merely gave them a suggestion on a way to accomplish that, nothing more.

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Marie

Sat Mar 14 13:00:05 2015

@rexford

Dang, You sure read a lot into my simple statement. I can't answer to any of that as it was where your mind went, not mine.

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: iheartjacksparrow

Sat Mar 14 17:42:38 2015

I'm with Rexford. If someone is blatantly buying items with a stolen credit card, eBay should suspend their account and block their IP address. And, yes, eBay is "just a venue" whenever fraud occurs, though they outright encourage it.  

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Rexford

Sat Mar 14 17:55:21 2015

Marie, it's not where my mind went, it is what can easily be inferred by what you wrote. Since you failed to mention eBay at all one might easily conclude that this is a PayPal only issue if one did not know better.  One can deduce from what is written and one can also deduce from details that are left out of what is written.  Perhaps this is not what you meant to convey, but your failure to mention eBay taking any responsibility at all certainly gives the appearance that this is a PayPal issue.  I never did think that you were defending eBay however, but I personally feel that eBay should be all over this and sellers should not be sent to PayPal automatically just because eBay and their scripted CSRs are ill equipped or ineffectual at handling fraud.

I guess this is one of those times that you and I will have to agree to disagree.

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Marie

Sat Mar 14 20:28:36 2015

@rexford
I'm really good about saying what I mean and I said nothing about Ebay at all other than they don't process the payment.  Which is a fact not an opinion.

So you infer something I didn't even post about at all.  That to me is a pretty big leap.

I said not one darn thing about Ebay's responsibility, I just made a suggestion for the OP in which may get them a quicker response and further action against the buyer.

My post was intended to help the OP.  Nothing more.  Sometimes when people post letters here they are actually looking for some helpful suggestions not just another reason to talk about the evils of Ebay.

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

by: fashionista This user has validated their user name.

Sat Mar 14 21:58:45 2015

@marie
last year, I had a 0 fb buyer purchase an item about 3am, about an hour later received an email from PP that the transaction was fraudulent not to proceed, they took the money back. He was from the US, 0 fb.
It took ebay 10 days to notify me this buyer was no longer registered, and they also game me a little "gift" a defect for not having the item in stock (lie)
I gave up calling cs on this because it just raised my bp.
Ebay and PP are still siblings, they know what each other does. The point is that they should take action to protect other unknowing sellers.
Actually, for me PP was very helpful, they went on a 3 way call to explain that the cancellation was not my fault, ebay didn't care.

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Philip Cohen
Web Site

Sun Mar 15 00:11:17 2015

The fact is, neither "PreyPal" nor eBay have an effective, consistent, dispute resolution process ...

http://www.ecommercebytes.com/forums/vbulletin/showthread.php?2531
6-Retail-Payments-The-Reality&p=169466#post169466


The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas  

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

This user has validated their user name. by: Marie

Sun Mar 15 02:33:28 2015

@fashionista

I agree they eventually find out, but is it immediate.  Doubtful which is clearly shown by how long it took Ebay to notify you. Ebay and PP are not on real time updates with each other on many things.  They share info that is clear.

But let me say yet again.  I said NOTHING in my earlier post about Ebay doing something or not doing something.  So really no need to try to drill this at me.  

But just so I can be clear here, I made a suggestion for the OP.  If it is something that bothers you as it does others, just ignore my post.

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

by: Ebay's Slow Death This user has validated their user name.

Sun Mar 15 02:56:05 2015

This IS Ebay's responsibility to shut this Buyer down. They are using the Ebay, ''Venue'' to perpetrate fraud.

When PayPal starts detecting fraudulent charges, and doing charge-backs, why doesn't PayPal instantly shut that PP account?  They sure are fast enough to start holding a Seller's money, if someone asks a question or wants to return an Ebay item.

Also, why are Ebay and PayPal not communicating instantly, when there is apparent or reported fraud?  None of this makes any sense, other than the greed of both companies. They want that transaction money, and screw the poor Seller.

We all know there are people on this board, who are the great defenders of Ebay and PayPal, and might even be working for them.

When someone is committing fraud on the Ebay-PayPal websites, they should be investigated immediately. If Ebay or PP stand to lose any money, they certainly are. They should protect their Sellers just as vigorously! But, we all know from experience that they don't.

Is eBay Slack on Global Risks Since Sellers Should   Is eBay Slack on Global Risks Since Sellers Should

by: Enough Is Enough! This user has validated their user name.

Sun Mar 15 08:54:04 2015

Just another chunk of wood to throw on the ebay / PayPal fire when 60 Minutes, 20/20, or another news show on TV finally exposes the misdoings of these companies for all to see.

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