I've been trying to work with eBay over their treatment of sellers, especially when it comes to seller abuse at the hands of buyers.
On Saturday, I thought I'd found a person who understood where I was coming from. After talking to them regarding bad returns, unfair negative feedback, etc., I was told that my business was important to them and that they'd take care of me. "Hold on while I transfer you to a retention specialist." Click -click -busy signal, -disconnect.
Buoyed by feeling that someone at eBay really cared, I called back this morning. To say what I encountered was beyond the worst customer service imaginable would be an understatement of epic standards. At one point the CSR said to me, "Let me get this straight. You're asking for a bribe (feedback removal) or you're going to leave? You don't need my help to close your account, go ahead."
I remained positive, kind and polite. The things they said to me, two different reps - it was beyond shocking. I just kept putting on my counselor hat and saying, "What do you mean by, "I'm sorry that you feel that way?"" It was brutal.
So, I contacted eBay for the fifth time and asked what my obligation was to them regarding my store subscriptions as I was on a yearly contract. He walked me through it.
I have been a Gold level Powerseller for many, many years. I've kept a 100% positive feedback rating with 5 DSRs my entire eBay career.
The issue that started this, although not at all important to my story now, was receiving a negative feedback for an item not received. The second I got the claim, I looked up tracking, found that it had ended after two scans, and IMMEDIATELY refunded my buyer. Later, I discovered that she had left a negative feedback. This buyer has 123 feedbacks and has left seven neutral and negative feedbacks. eBay says that she's entitled to her opinion and that this doesn't constitute a bad buying pattern.
Citing buyer history and eBay policy (and the fact that it benefits neither eBay or myself, I asked for the feedback to be removed. I explained that this had been a terrible year for me selling on eBay with tons of bad returns, fraud of every type, etc. and I needed for eBay to help protect me as it was becoming impossible to protect myself.
I have been trying to put myself in a position where I can leave eBay behind for exactly one year. I've built my own website, tried other venues, etc., but what I've found is that the $100,000 in inventory I possess which was purchased solely for sale on eBay just doesn't do well on other venues. I want to leave, but I feel stuck.
But for now I'll close my store, pack up the inventory and hope that eBay will rebound. Between the hacks, the throttling, the site issues and messed up search, bad returns and just "falling out of love" with the concept, I guess it really is time to go.
It'll take me a couple of months to raise the money to fulfill all of my obligations and then I'll say goodbye to fourteen years of blood, sweat and tears. It makes me pretty sad.
Another one bites the dust,