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Mon Feb 16 2015 12:12:25

eBay Sends Seller Mixed Messages about Auctions

By: Reader

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Dear Ina,
Here's one more example of eBay incompetence. I sold an item by auction on Feb 1. The buyer paid that night and I shipped the next day. As a TRS seller eBay requires me to ship the next day, so that is what I did.

The item was delivered to the buyer on the afternoon of Feb. 4. At 10 p.m. that night I got two messages from eBay under the heading of "Suspicious buyer" telling me not to ship to the buyer. The messages went on to say that they cancelled the buyer's bids on this item and suggested I relist it.

The message also said, "To help you avoid this situation in the future, consider setting a Buy It Now price and requiring buyers to make an immediate payment." 

What? That item was listed during an eBay promotion for free auction listings. 

In the promotion they are pushing auctions, but in the message to me they are telling me to list as a Buy It Now with immediate payment required. And how would this solve the issue anyway, since the buyer did pay immediately?

There seems to be a disconnect here. In the first place, eBay requires TRS sellers to ship in one day, but in this case they are assuming I still have the item three days later and can cancel the shipment. 

They are also suggesting I only list items as Buy It Now with immediate payment. If that's the case, are they saying it isn't safe to use auction listings? If so, then why do they promote them?

At this point all I know is that the "suspicious" buyer's payment is still in my PayPal account so I am not going to do anything about it.

Thanks for listening.
Confused seller.




Comments (26) | Permalink

Readers Comments

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

by: ebay refugee camp This user has validated their user name.

Mon Feb 16 12:18:39 2015

The site is being run buy  by Mrs. Smith's kindergarten class in San Jose, what do you expect?

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: Ric

Mon Feb 16 13:14:46 2015

The OP observes: " There seems to be a disconnect here...."

eBay has been disconnected for the past decade having spent the time becoming progressively less relevant to the wants and needs of buyers.

The decade of miscalculations made during the tenure of CEO John Donahoe may be irreversible.

Sellers have been perpetually blamed for the errors in judgement made by management that never seemed to understand what buyers came to eBay looking for.

eBay's biggest success were back in the days when the site was 'just a venue', and the company was not positioned in the middle of every transaction.

The minute eBay's CEO labeled sellers as "noise" and declared that eBay needed to shed it's yard sale image marked the start of a decade long decline.

eBay was once the most popular destination on the world wide web. management that never understood what drove that popularity has managed to drive traffic to near all time lows.

There are many roadblocks which prevent eBay from succeeding - all of which were constructed by the outgoing leadership team.

eBay has recently admitted their recent strategy has been misguided and wrought with miscalculations that have decimated growth -  however, it remains to be seen whether new management will have the stomach to rollback the plethora of bad decisions and changes which have marked the past decade of decline at eBay.



eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: bitbybit

Mon Feb 16 15:02:03 2015

Unless this is a new segment of "The Walking Dead", ebay will never be resurrected.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: Philip Cohen
Web Site

Mon Feb 16 15:47:10 2015

So, once again, demonstrably, the cretinous inmates are still running the asylum; what's new?

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: askalice59

Mon Feb 16 18:19:41 2015

Yep, Donahoe was sucked into the matrix long ago. That's your disconnect. Corporations are not people. eBay has no heart.It may be the first corporation that has had to deal with so many people on more than just the basis of money. Banks don't do it. 2+2 is 4 at the bank. We accept basic math. At eBay there are too many variables that require human judgement and the humans have sold their humanity to the corporation.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: iheartjacksparrow

Mon Feb 16 23:04:29 2015

A recent comment regarding one of the stories was something along the lines of, at eBay, the right hand doesn't know what the left hand is doing. That seems especially true in the case of letter writer "Confused Seller." eBay promotes auctions, but if you run an auction, eBay wants you to make the listing a BIN. I assume that all the BIN people are being asked to run auctions, and if they do, they'll be asked to list as BINs. It would be advantageous for all sellers if eBay would just pick a course of action and stick to it, not constantly vacillating between one idea and another.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: iheartjacksparrow

Mon Feb 16 23:06:17 2015

@askalice59 - JD should have chosen the blue pill.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: Anonymous Annie

Mon Feb 16 23:08:30 2015

''We encourage you to list your items in auction format, except when we don't. Because auctions are great and safe, except when they're not. You'll make a lot of money by starting your listing at 99-cents, except when you don't. But don't worry, we've got you covered and we'll protect you, except when we don't. So go ahead and list, you've got nothing to lose, even though you do. We're here for you, except when we're not.''

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

by: Grandma_Fish This user has validated their user name.

Mon Feb 16 23:33:57 2015

Annie, you have me ROTFL! Thanks, I needed a good laugh to end the evening.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: bitbybit

Mon Feb 16 23:36:54 2015

Perfectly stated Annie!

Ebay's merry-go-round just doesn't stop. Should I stay or should I go.....da-da-da

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

by: NetWatch This user has validated their user name.
Web Site

Tue Feb 17 00:37:04 2015

Fortunately, a number of TRUE AUCTION sites are popping up- such as XS Clobber- a recent new site which is enjoying rapid growth...

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

by: Bogart This user has validated their user name.

Tue Feb 17 00:51:50 2015

As a buyer I am still pissed about there new global shipping program. Translates to screwing International shoppers from buying from sellers that use the program. They have made the shipping and import charges,brokerage fee's so reticulates that you pay $29.and change for a $9.99 purchase. They have screwed sellers from getting more international buyers because what idiot would pay almost 3x the price of the product for shipping. Now I only purchase from sellers that don't use the program.
So why would you be surprised that the right hand does not know what the left is doing. They screw sellers all the time. Unfortunately they screw buyers also.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: Marie

Tue Feb 17 03:01:50 2015

Oh this is no big deal.  It happens from time to time.  The OP is fine and they don't need to do a thing.

Heck I've gotten a similar email sometime after receiving payment from a customer, but before shipping.  Since I have the money, I ship the item.  I ignore the Ebay email.  I've done this several times over the years.  And I've never had a problem.

It really isn't anything to worry about.  About the only thing that would give me pause on something like this is if it was an expensive item.  Or if PP sent the message.  I do really pay attention if PP sends the message as they control the money.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: Philip Cohen
Web Site

Tue Feb 17 03:47:56 2015

No, nothing to worry about ...

https://www.youtube.com/watch?v=vIqQY1iuANA&feature=em-subs_digest
-ctrl-vrecs


The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

by: charcorvet This user has validated their user name.

Tue Feb 17 07:56:19 2015

ebay refugee camp: Mrs Smith's kindergarten class objects to being defamed by any comparison with ebay management. THEY know how the real world works. Ebay doesn't care.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

by: doboy This user has validated their user name.

Tue Feb 17 08:21:23 2015

eBay has a preponderance of right handed nitwits not knowing what the imcompetent left hands might be doing.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: Don Wagner

Tue Feb 17 10:10:33 2015

''We encourage you to list your items in auction format, except when we don't. Because auctions are great and safe, except when they're not. You'll make a lot of money by starting your listing at 99-cents, except when you don't. But don't worry, we've got you covered and we'll protect you, except when we don't. So go ahead and list, you've got nothing to lose, even though you do. We're here for you, except when we're not.''

Was going to comment, but this said it all.  

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: Rexford

Tue Feb 17 11:14:23 2015

Maybe the $23M retention bonus CEO can come out and say a few words.

Most of what folks complain about here were implemented under his watch.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

by: jonesridge This user has validated their user name.

Tue Feb 17 11:42:41 2015

Jack Sparrow mentions that the left hand doesn't know what the right hand is doing. That's due to having their collective heads tucked into that dark place, giving them no vision.

eBay Sends Seller Mixed Messages about Auctions   eBay Sends Seller Mixed Messages about Auctions

This user has validated their user name. by: SalesBoy

Tue Feb 17 12:02:16 2015

I do Buy It Now listings, with immediate PayPal payment required, almost exclusively now.  I've lost all patience for deadbeat bidders and super slo mo payers.  eBay can offer all the auction specials its very little heart desires.  I'll just keep deleting them from my inbox.

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