Here's one more example of eBay incompetence. I sold an item by auction on Feb 1. The buyer paid that night and I shipped the next day. As a TRS seller eBay requires me to ship the next day, so that is what I did.
The item was delivered to the buyer on the afternoon of Feb. 4. At 10 p.m. that night I got two messages from eBay under the heading of "Suspicious buyer" telling me not to ship to the buyer. The messages went on to say that they cancelled the buyer's bids on this item and suggested I relist it.
The message also said, "To help you avoid this situation in the future, consider setting a Buy It Now price and requiring buyers to make an immediate payment."
What? That item was listed during an eBay promotion for free auction listings.
In the promotion they are pushing auctions, but in the message to me they are telling me to list as a Buy It Now with immediate payment required. And how would this solve the issue anyway, since the buyer did pay immediately?
There seems to be a disconnect here. In the first place, eBay requires TRS sellers to ship in one day, but in this case they are assuming I still have the item three days later and can cancel the shipment.
They are also suggesting I only list items as Buy It Now with immediate payment. If that's the case, are they saying it isn't safe to use auction listings? If so, then why do they promote them?
At this point all I know is that the "suspicious" buyer's payment is still in my PayPal account so I am not going to do anything about it.
Thanks for listening.