|Tue Feb 10 2015 17:18:35|
Seller Gives Up on eBay Due to 'Atrocious' Practices
I guess it is time to just give up on eBay. Their programming and practices are atrocious.
On 1/19/2015, I sold a small paper item to a buyer. The buyer paid via PayPal; however, when I checked the payment, eBay was showing the payment as "processing" and PayPal was showing that the payment was via an e-check, and gave instructions to NOT ship the item until the payment cleared. Apparently e-checks are what come into play when the buyer does not have the funds in his PayPal account, and does not have his account set up to pull from a credit card or debit card, but instead only a bank account.
On 1/21/2015, I received a notice from PayPal that the buyer's bank refused the payment and that they would request the payment again from the bank in 3 business days, and that it would take about another 3 business days for the payment to clear if approved. I sent this information to the buyer via the eBay messaging system.
On 1/26/2015, I received a message from the buyer that he had not received the item yet. I sent a message back again explaining that his PayPal e-check payment had not cleared, and that I could not send the item until I was notified by PayPal that the payment had cleared.
On 1/29/2015, I received a notice from PayPal that the payment had cleared. I immediately shipped the item to the buyer via regular USPS First Class Mail, and notified the buyer via the eBay messaging system that the payment had cleared, and the item had been shipped, and to please allow at least 5 business days for delivery. Since the item is a small piece of payer, I sent it via regular mail. Unfortunately, tracking is not available for this. I see that the payment "processing" icon for the item has changed to "paid" in eBay. Interestingly enough, the date for the payment shows as 01/19/2015, even though the payment did not clear until 01/29/2015. There is no mention anywhere in the payment history that it has taken 10 days for the payment to clear... only that it was paid on 01/19/2015.
On 1/30/2015, I received a notice from eBay that the buyer has opened a "request" because he is upset that his coupon has not arrived yet. My PayPal funds for this item have been locked and will be unavailable until the item is delivered to the buyer.
So let's review...
- I absolutely hate PayPal e-checks... however, there is no way to turn them off when using eBay... only if using PayPal with a service other than eBay can we refuse to accept them. We MUST accept PayPal e-checks if accepting PayPal payments on eBay.
- PayPal e-checks can take a very long time to clear, and PayPal states that the seller should not ship the item to the buyer until the payment has cleared. During this time, the payment is showing as "processing" in eBay.
- When payment finally clears, PayPal instructs the seller to ship the item to the buyer. eBay then shows that the item is "paid" in their system. However, it shows the original date of payment... not the date that the payment clears. This makes it look like the seller is taking forever to ship the item for no apparent reason. There seems to be no mention at all in the eBay system that the payment has been "processing" all this time.
- The eBay system allows the buyer to "request" information regarding the shipment of the item, even though the item has only been in shipment for 1 day. This "request" locks the sellers payment for the item in PayPal. Both eBay and PayPal show that the item was paid on the original date of payment, and not on the date the payment was cleared.
- Block the buyer from all future sales. He is apparently not reading the messages that were sent to him in the eBay messaging system.
- Discontinue all sales on eBay (what few there have been) as the system is apparently ill-programmed to allow this type of thing to happen in the first place. PayPal's programming is questionable as well.
- Make sure that the option is checked to not allow e-check payments in sales to other venues (amazing that it can be turned off if using another venue, but cannot be turned off when using with eBay.)
Isn't online selling fun!!!
Thanks for letting me vent, Ina.