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Tue Dec 29 2015 10:42:00

Poor Search Experience on eBay Sends Shopper to Try Etsy

By: Reader

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Dear Ina,
I read with interest the letter written by L concerning eBay's overabundance of Chinese (and Hong Kong) Items. I looked there just the other day for simple earring backs. There were hundreds of listings and almost all of them were either from China or Hong Kong. 

I hit the Buy it Now tab so it would filter out the auction listings, but it didn't do anything. It just showed me the same listings again. After 20 minutes or so I gave up and went to Etsy and bought them. 

Etsy may cost a little more, but I won't have to wait a month and a half for delivery like I did the last time I ordered something from China. I didn't realize until it was too late that it was coming from China.

eBay is going downhill fast. They took away the ability of the seller to rate buyers, they allow buyers to request a refund up to 6 months after their purchase. I used to sell on eBay but I won't any more. They seem to be on a mission to ruin the experience for both the buyers and the American sellers. 

I can do without them.
Thanks,
Colleen




Comments (27) | Permalink

Readers Comments

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

This user has validated their user name. by: toolguy

Tue Dec 29 11:01:40 2015

I did a search for "earring backs"

Worldwide resulted in 4,400 results

United States Only resulted in 1,021 results

I had NO problem finding the product with eBay's Cassini search. . .

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

This user has validated their user name. by: Marie

Tue Dec 29 13:19:45 2015

While the Cassini search engine is in need of repair or replacement.  In this particular case, I have to agree with Toolguy.  This was an easy search.

Something that may help you are the filters you can use on the left side of your screen in Ebay.

4162 listings when I searched Earring Backs.

Then I started using the filters.  I started with Condition: New, it returned 3831 listings.

Then I filters US Only and it returned 973 listings.

Don't get me wrong, Etsy is a wonderful site but it too has its own problems with searches.  And it is limited in the categories that can be sold on the site, unlike Ebay that has a wide range of categories.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: alaska This user has validated their user name.

Tue Dec 29 17:00:36 2015

One of the problems with listings from Chinese sellers is that most of them say ''free shipping'' but when you purchase the item there is a shipping charge. Why does eBay allow that? As for the poor search experience, eBay is ruined for antiques and collectibles because of the relists. The same overpriced or uninteresting items get relisted over and over and over. For hardcore collectors of unique or rare items it has become a nightmare. Constantly seeing the same unsalable items in our searches is driving us crazy. It’s shocking how many auctions for unique antique items have been relisted 10 or 50 times or more. It’s taken all of the fun out of searching eBay. This never happened when sellers had to pay for listings. If eBay wants to save its vintage collectibles and antiques markets, it needs to immediately fix this problem. We need to be able to filter out relisted items from our searches. Another option would be to segregate the search results for relisted items. EBay segregates the domestic from the international listings in search results. They could also put all of the relisted items below the ''listed for the first time'' items, separated by a line as they do now with international. Forcing a buyer to see the same auction item show up in search results over one hundred times has ruined the search experience for antique and vintage items.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: Mog This user has validated their user name.

Tue Dec 29 17:10:41 2015

What may be uninteresting and overpriced for one person may be the great cheap item another person has been looking for. That's what made Ebay great - you could find almost anything there. Now you can only find what they want you to find and not necessarily what is actually available.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: alaska This user has validated their user name.

Tue Dec 29 17:27:23 2015

Mog said ''What may be uninteresting and overpriced for one person may be the great cheap item another person has been looking for.'' That's true, but if it takes relisting a unique item 100 times to sell it, that seller is ruining eBay for all of the buyers who don't think the item is interesting or fairly priced. I had a huge number of bookmarked searches that I ran weekly for many years. I had to quit running them about two years ago when all of the free relists started. It was just impossible to get through those weekly searches with the huge number of relisted items. As a consequence, I'm buying much less on eBay now. My serious collector friends are also buying much less because the ''new to the market'' items are swamped by the countless relists. If you aren't a serious collector of antiques or vintage collectibles you have no idea how awful it is to get back 4000 search results when 10 years ago you got back 250 for the same keyword search, and of the 4000 hits there is very little chance you will find anything you are interested in, whereas 10 years ago there was a good chance that you would find one item of the 250 that you would bid on.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

This user has validated their user name. by: Marie

Tue Dec 29 18:30:28 2015

While the relisting of the same stuff over and over and over again will play a part in the search issues on Ebay, it is not the major problem.  Nor would it be at the top of the list to fix IMHO.

Ebay's constant manipulation of the searches and who or what will be seen by whomever is doing the search plays a HUGE part in this problem.  Ebay favors the big box stores in the searches, that is very clear and has been for a long time.  When regular seller's listing appear buried in the pages of items or never show up at all, it is no wonder they have to be listed a zillion times to finally get seen and possibly sold.  Now that IS a problem.

Ebay's traffic is down and they filter it to the big boys as much as possible, leaving the rest of us to dangle in the wind.  Again, this is a HUGE problem IMHO.

So for me, it isn't the relists that I'm concerned with it is Ebay's constant interference.  

FYI the multiple relisting isn't just a problem in one of a kind things.  This is a site wide problem in many categories and again due to low traffic and low visibility.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: alaska This user has validated their user name.

Tue Dec 29 21:05:02 2015

Marle said ''While the relisting of the same stuff over and over and over again will play a part in the search issues on Ebay, it is not the major problem.'' Again, you people don't understand the problem, because I am NOT talking about big box stores, I'm only talking about the devastating affect that the relists have on searching for antiques and vintage collectibles. Last time I looked, big box stores weren't selling antiques and vintage collectibles. Relists of brand new merchandise is an entirely different thing. Relists have never been a problem for me when I'm looking for some new product to buy. When I'm looking for specific historical memorabilia the relists have made it impossible to find what I'm looking for.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

This user has validated their user name. by: iheartjacksparrow

Tue Dec 29 21:10:19 2015

As I've stated before, I'm convinced that the issue of relists is tied to the fact that eBay refuses to (or is unable to) show everyone's listings 24/7. I'm guessing "alaska" lives in Alaska and is seeing relists that people in other parts of the U.S. are not seeing at all.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

This user has validated their user name. by: tanzi

Wed Dec 30 00:25:21 2015

MAYBE if our items would sell like they used to, when they were being seen, we would not have to relist them over and over and over again.  

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

This user has validated their user name. by: windsorbear

Wed Dec 30 01:23:11 2015

Alaska, most of us who relist merchandise don't even use the "relist" feature... we use "sell similar" which creates a whole new listing with a new item number, and we usually reword the title a bit and maybe even use new photos.  So an eBay filter that cancels out relisted items would not work to filter out our items.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: comet This user has validated their user name.

Wed Dec 30 01:59:16 2015

@ALASKA---

You really are a one track poster!  I don't disagree with you but---there are fewer and fewer antiques and other interesting historic items TO see on ebay every day.  Either that or I am just not ALLOWED to see them--who knows.  I can't see what I might want to buy or compare to and I have listed items that SHOULD sell in one or two go-rounds that sit here on the shelf rather endlessly.  

But @MARIE might be right for you also---use the filters.  Sometimes they don't work as well as we might like but they do help.  

I too have turned to Amazon and ETSY when ebay has failed me so I get the OP's frustration.  And it seems that some of the filters have been changed---one I liked was being able to filter for DISTANCE but now it seems that this has been altered so I--on the East Coast---cannot filter to include ONLY the 3000 mile zone I WANT to see.  And I don't believe I can  filter using US SELLERS ONLY--and even if you CAN it often gets you fake US sellers who are really in--China.  Or items that are nothing like what I searched for!  

ETSY's search is quite bad also in all fairness.  Amazon's is OK for some things but I so wish that if an item was OUT OF STOCK you did not have to waste time clicking thru several pages to find this out--just use an icon or a word.  We are smart enough to figure this out!  Took me hours to weeed thru all of the OUT OF STOCK circle chairs---time I could have better spent watching paint dry.  Where did I end up buying that item you ask?  Walmart Site To Store.  Not what I wanted but--they HAD it;  delivered it to the store days earlier than they said to expect it;  I could see it before I drove it home---and my grand daughter was thrilled with it.  

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: Tiffee Jasso This user has validated their user name.

Wed Dec 30 02:36:56 2015

Relists are not the problem. Traffic is the problem. We used to get 12.000 views per month and we sold 60 to 70% of everything we put on. Now we get 300 views per month and only sell about 10%.
If you are hunting for something in particular go to newly listed or ending soonest. You should have no problem finding what you are looking for. Of course, if you are looking for sleepers only, they are getting harder to come by because so many small out of home sellers went back to yard sales where they do not have to put up with rip off buyers and they do not have to take returns. Now auction listings are way down, and so I would think it would not be too hard to find something in any category if you are really a collector. If you are buying strictly for resell to make a profit, not so much.
,

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: Mog This user has validated their user name.

Wed Dec 30 05:07:37 2015

Alaska said
When I'm looking for specific historical memorabilia the relists have made it impossible to find what I'm looking for.

Could that be because the sellers who used to list that stuff are no longer around, they've gone elsewhere because they are fed up with ebay and it's scammer buyers.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: Chicago48 This user has validated their user name.

Wed Dec 30 06:22:30 2015

The OP can also check "US ONLY", that's what I do.  All this screaming about the Chinese overtaking EB (and I'm one of them), as a buyer, if I want US only I can find it.  If I want Chinese products, I can find it.
I recently started buying from a Chinese vendor the one item I use over and over -- ink cartridges, because the US sellers are either non-OEM and faulty; or the US sellers charge more than the Chinese.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: Chicago48 This user has validated their user name.

Wed Dec 30 06:23:24 2015

As I've stated before, I'm convinced that the issue of relists is tied to the fact that eBay refuses to (or is unable to) show everyone's listings 24/7. I'm guessing "alaska" lives in Alaska and is seeing relists that people in other parts of the U.S. are not seeing at all.
^^
I was told never to RELIST.  To SELL Similar.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

This user has validated their user name. by: Rexford

Wed Dec 30 06:43:24 2015

Toolguy, please post a photo of you with the earrings.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

This user has validated their user name. by: Rexford

Wed Dec 30 06:46:08 2015

Marie summed it up quite well with this statement:

"Ebay's constant manipulation of the searches and who or what will be seen by whomever is doing the search plays a HUGE part in this problem.  Ebay favors the big box stores in the searches, that is very clear and has been for a long time.  When regular seller's listing appear buried in the pages of items or never show up at all, it is no wonder they have to be listed a zillion times to finally get seen and possibly sold.  Now that IS a problem."

This is the part of "reconnecting with small sellers" that Wenig does not get.

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

This user has validated their user name. by: toolguy

Wed Dec 30 10:14:53 2015

@ comet

advanced search: still has a "location" section you can choose distance from your zip code, it works, I just tried it with "Huck Gun"

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: quovadis12345 This user has validated their user name.

Wed Dec 30 10:43:47 2015

We are selling pre-owned luxury bags. We were doing quite well on Ebay until August 2015. Then sales dropped 90%. We list 170 items at a time, so it's not inventory that is lacking.
We now have moved our store to Tradesy and poshmark. For every 10 bags we sell on Tradesy, we sell 1 on ebay. No views on Ebay. Something is wrong.  

Poor Search Experience on eBay Sends Shopper to Tr   Poor Search Experience on eBay Sends Shopper to Tr

by: Owen This user has validated their user name.

Wed Dec 30 10:46:21 2015

There are some items that have to be relisted multiple times to get seen by the the right person who wants to buy it. I have had many items finally sell after being relisted many, many times.

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