|Wed Dec 9 2015 22:21:24|
eBay Lets Deadbeat Give Seller a Defect
Had a very bizarre and maddening defect situation with eBay. It is resolved but I don't know how it was even possible this happened.
Just a while ago, a buyer bid on my auction and never paid. An unpaid item case was opened and closed by eBay and this person received a strike. I got the emails and my fees were returned.
About a week or two later, this buyer emails me inquiring where her package was. After research I saw she never paid! Told her so and that she should have gotten emails regarding the opening and closing of the unpaid case; and also the strike she got.
She claims she did pay on her phone and then she opens a case against me! How was she able to open a case, when it was closed for no payment???
I called eBay and got a Filipino, she confirmed she didn't pay and closed the case in my favor. A few days later, I see the defect is on my summary as item not received. What the heck! A defect for an unpaid item, WOW!
Had to call again and go through the frustrating waiting game to talk to someone. I was told it was taken care of, but it wouldn't update until next Thursday, over a week from now.
I've been through this before where I had to keep calling to get it off. I thought they could get these defects off right away! I don't get it, how this even happened.
What a waste of time, very frustrating!